Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 13 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 13, 2020 | 2 min read

    Role: Director, Customer Success 
    Location: Burbank, CA, US 
    Organization:
    CyberCoders
    As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base. You will drive revenue growth strategy in collaboration with internal teams: Sales, Operations, Executive C-Suite, and Engineering to create cohesive strategies across the organization. Evaluate Key Performance Indicators and metrics to drive adoption, retention, growth, and reduce churn. 
    Apply here:
    https://www.cybercoders.com/director-customer-success-job-532030 


    Role: Customer Success Manager
    Location: San Francisco, CA, US

    Organization: Affinity
    You will be responsible for transforming the current clients into product champions! You will interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap. Drive engagement and establish strong relationships with clients. Develop an understanding of the clients’ goals and work to help them reach a high level of satisfaction with the product.  
    Apply here:https://www.affinity.co/company/careers/job?gh_jid=4126451003


    Role: Senior Customer Success Manager 
    Location: North Sydney, Australia

    Organization: Citrix
    As a Senior Customer Success Manager role, you will be managing a portfolio of the strategic subscription/SaaS customers. You will be responsible for contributing directly to the Citrix product line and delivering on key organizational metrics. You need to analyze and assess complex processes and systems of the customer’s business to ensure the solution will meet the needs of the end-users. You will have to create customer adoption benchmarks and forecasts based on defined business use cases. 
    Apply here: https://jobs.citrix.com/job/CITRA0058R21782/Senior-Customer-Success-Manager


    Role: Customer Success Manager 
    Location: New York, US

    Organization: Trustpilot
    As a Customer Success Manager, you will be responsible for renewing and expanding the current customer relationships, as well as encouraging goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies. You will Promptly respond to and supervise pipeline, engagements, health, and risk alerts through key tools, programs, and insights. You will have to effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction. 
    Apply here: https://business.trustpilot.com/jobs/2391656?gh_jid=2391656&gh_src=fcfbb4981us


    Role: Customer Success Manager 
    Location: Cambridge, England, UK

    Organization: Zetter
    As a Customer Success Manager, you will be responsible for Onboarding new customers and ensuring they are well steered for deployment as quickly as possible. You will be managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts. Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption. 
    Apply here:https://www.zetterrecruitment.co.uk/job/customer-success-manager-2

    Customer Success Director

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 23 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 23, 2020 | 2 min read

    Role: Director, Customer Success
    Location: Boston, MA, US
    Organization:
    Carbonite
    In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base and be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Drive new business growth through greater advocacy and reference-ability.
    Apply here:
    https://careers.opentext.com/job/Boston-Director%2C-Customer-Success-MA/542400217/  


    Role: Customer Success Director
    Location: London, England Metropolitan Area, UK
    Organization:
    Thunes
    As a Customer Success Director, you will set the overall strategic plan and framework for the onboarding of customers, streamlining the process to drive customer onboarding outcomes. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention. You will lead the Customer Support function to continue to meet the demand of the growing partner base as the business scale up and growth needs. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization. Also, align with finance and the management team on key metrics and objectives. 
    Apply here: https://www.linkedin.com/jobs/view/2227434289/


    Role: Customer Success Manager
    Location: Austin, Texas Metropolitan Area, US
    Organization:
    ScienceLogic
    As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls. Strategize and identify new use cases to grow accounts. Find areas where ScienceLogic can provide the most business value that will drive renewals. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Be a team player and coach other team members. 
    Apply here: https://boards.greenhouse.io/sciencelogic/jobs/2374028?gh_src=ebe98a6d1us


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India
    Organization:
    McAfee
    As a Customer Success Manager, you will be responsible for the management of a portfolio of client accounts to foster long-term business relationships. Ensure that the customer deployment and onboarding is completed in a timely manner and the customer is able to maximize value from the product. Increase customer satisfaction by understanding business needs, managing use case enablement plans, and providing additional security solutions. Drive business outcomes for customers helping them realize ROI on Solutions and services. Monitor customer health to track usage and customer satisfaction. 
    Apply here: https://careers.mcafee.com/job/-/-/731/17635207


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Dataminr
    As a Customer Success Manager, you will drive customer performance and success within the assigned book of business. Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions. Successfully lead customer kick-offs, onboarding, and create a training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures. Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes. Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams. 
    Apply here: https://boards.greenhouse.io/dataminr/jobs/2390963

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 21, 2020 | 2 min read

    Role: Vice President Customer Success
    Location: Salt Lake City, UT, US
    Organization:
    Collective Medical
    As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. Building strategic relationships across multiple stakeholders across our clients to ensure alignment with business goals. You will be driving strategy to ensure measurable customer success, retention, and expansion opportunities. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.
    Apply here:
    https://jobs.lever.co/collectivemedical/1b0e8158-9d86-4195-a852-e205328ef21c


    Role: VP, Customer Experience
    Location: Remote, Canada
    Organization:
    Vanilla Forums
    As a VP of Customer Experience, you will help customers realize maximum value from the solution and see positive ROI. You will manage a growing team of people including Success Managers, Support Agents, Project Managers, and training staff. Build personal relationships with key accounts. Help other areas of the organization better understand customer needs and frictions. Develop a culture of excellence and white-glove service within the success and support teams. 
    Apply here: https://jobs.lever.co/vanillaforums/0a6d248a-0346-4a2e-bfac-f8553e61d1f0/apply


    Role: Customer Success Director
    Location: New York, NY, US
    Organization:
    Inline Manual
    As a Customer Success Director, you will be leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing objectives; hiring, training, and developing a team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. You will build a global professional services organization to support customers from onboarding and training through to long-term project. 
    Apply here: https://www.linkedin.com/jobs/view/2220232295/  


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Rate it
    As a Customer Success Manager, you will be monitoring customer usage/success markers; building and executing plans based on metrics. Developing and running regular engagement sessions, from QBRs to monthly sessions with VIP customers. Also, proactively outreaching to customers to orchestrate full adoption (training, support, etc). Building and running risk assessment programs to proactively mitigate churn risk. 
    Apply here: https://jobs.lever.co/rateitapp/53ef570d-be26-4e67-b8e4-220f8ed72a74?lever-origin=applied&lever-source%5B%5D=LinkedIn&lever-source=LinkedInJobs


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India
    Organization:
    FireEye
    As a Customer Success Manager, you will advocate for FireEye customers with a focus on transformation, engagement, and experience. Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to forge a long term bond throughout their journey with FireEye. Also, understand customer pain points and help drive escalations by coordinating between Customer Support. Engineering, Product Mgmt, and other teams. Serve as a customer advocate in influencing product roadmap and improvements. Deliver Quarterly Business Reviews to customers. Consistently meet and exceed daily, weekly, monthly goals for providing interlock and touchpoints with customers throughout their journey. 
    Apply here: https://jobs.smartrecruiters.com/FireEyeInc1/743999719601019-customer-success-manager?gns=LinkedIn&trid=2d92f286-613b-4daf-9dfa-6340ffbecf73

    Customer Success Director

    Customer Success Manager

    Vice President Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 20, 2020 | 2 min read

    Role: VP, Customer Success
    Location: San Diego, CA, US
    Organization:
    HashiCorp
    As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
    Apply here:
    https://www.hashicorp.com/job/2403251


    Role: Senior Enterprise Customer Success Director
    Location: Morristown, NJ, US
    Organization:
    Captivate Talent
    As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. 
    Apply here: https://captivatetalent.com/open-jobs/


    Role: Lead Customer Success Manager
    Location: Waterloo, ON, Canada
    Organization:
    OpenText
    As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc. 
    Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/


    Role: Customer Success Manager
    Location: London, England, UK
    Organization:
    Seismic
    As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required. 
    Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    SpaceIQ
    As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer. 
    Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002

    Customer Success Manager

    Lead Customer Success Manager

    Senior Enterprise Customer Success Director

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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