Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 13 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 13, 2020 | 2 min read

    Role: Director, Customer Success 
    Location: Burbank, CA, US 
    Organization:
    CyberCoders
    As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base. You will drive revenue growth strategy in collaboration with internal teams: Sales, Operations, Executive C-Suite, and Engineering to create cohesive strategies across the organization. Evaluate Key Performance Indicators and metrics to drive adoption, retention, growth, and reduce churn. 
    Apply here:
    https://www.cybercoders.com/director-customer-success-job-532030 


    Role: Customer Success Manager
    Location: San Francisco, CA, US

    Organization: Affinity
    You will be responsible for transforming the current clients into product champions! You will interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap. Drive engagement and establish strong relationships with clients. Develop an understanding of the clients’ goals and work to help them reach a high level of satisfaction with the product.  
    Apply here:https://www.affinity.co/company/careers/job?gh_jid=4126451003


    Role: Senior Customer Success Manager 
    Location: North Sydney, Australia

    Organization: Citrix
    As a Senior Customer Success Manager role, you will be managing a portfolio of the strategic subscription/SaaS customers. You will be responsible for contributing directly to the Citrix product line and delivering on key organizational metrics. You need to analyze and assess complex processes and systems of the customer’s business to ensure the solution will meet the needs of the end-users. You will have to create customer adoption benchmarks and forecasts based on defined business use cases. 
    Apply here: https://jobs.citrix.com/job/CITRA0058R21782/Senior-Customer-Success-Manager


    Role: Customer Success Manager 
    Location: New York, US

    Organization: Trustpilot
    As a Customer Success Manager, you will be responsible for renewing and expanding the current customer relationships, as well as encouraging goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies. You will Promptly respond to and supervise pipeline, engagements, health, and risk alerts through key tools, programs, and insights. You will have to effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction. 
    Apply here: https://business.trustpilot.com/jobs/2391656?gh_jid=2391656&gh_src=fcfbb4981us


    Role: Customer Success Manager 
    Location: Cambridge, England, UK

    Organization: Zetter
    As a Customer Success Manager, you will be responsible for Onboarding new customers and ensuring they are well steered for deployment as quickly as possible. You will be managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts. Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption. 
    Apply here:https://www.zetterrecruitment.co.uk/job/customer-success-manager-2

    Customer Success Director

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 19, 2021 | 2 min read

    Role: Director, Customer Experience (CX)
    Location: Austin, TX, US 
    Organization: Dover Fueling Solutions
    As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation. Engage and enable the organization in managing customer relationships, revenue, and profit. Develop strategies to measure, track, and improve ease of doing business with DFS, sponsor key transformation projects to improve. Implement surveys and other methods of capturing the voice of the customer feedback; identify pain points and gaps in the customer experience. Be an advocate for the customer; execute ways to improve the customer experience across every interaction and through every stage of the customer lifecycle. Develop programs, processes and tools to increase engagement between the customers and their solutions, ultimately empowering them to drive value. 
    Apply here: https://www.linkedin.com/jobs/view/2444476616/


    Role: Sr Manager, Customer Success 
    Location: Charlotte, NC, US 
    Organization: Odeko
    As a Sr Manager of Customer Success, you will drive account health including product adoption, usage velocity, account retention and growth, referrals, and customer satisfaction. Identify opportunities to implement many programs that can efficiently drive customer outcomes at scale. Articulate and drive customer use cases, customer value and expansion while maintaining status as a trusted advisor to accounts. Perform quarterly business reviews to align on business priorities, review services satisfaction, share usage patterns or insights, surface issues, and provide guidance on how to optimize value from Odeko. Identify common customer challenges and partner with key stakeholders internally to solve for better solutions, continuously improving the user experience. 
    Apply here: https://www.linkedin.com/jobs/view/2456691354/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Learnosity
    As a Customer Success Manager, you will Ensure revenue retention and customer renewal by working with customer and internal stakeholders. Work closely with a section of the existing customer base to improve their time to value & identify key areas where we can enable them to reach success & growth faster. Identify, & negotiate potential upsell opportunities within the existing customer base, as well as working with the retention marketing team to target such accounts. Identify and expand existing customer->product feedback loops to streamline information gathering and sharing. Assist with customer onboarding and fast adoption of products. 
    Apply here: https://www.linkedin.com/jobs/view/2468043155/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: DriveYello
    As a Customer Success Manager, you will be a proactive problem-solver, multi-tasker that can perform effectively under pressure. Ability to understand customer requirements, and tailor-fit product capabilities and business relations accordingly. Know the Yello products to conduct customers’ training and advise them on how to use the Yello platform. Prioritise and driving resolution on escalated customer issues. Monitor and facilitate the customer’s adoption of Yello’s SaaS platform with an understanding of their overall business needs as they relate to the products. Work with the Customer Success team & Director to identify/resolve all issues that could impact satisfaction. Ensure the client takes advantage of Yello’s best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2412540664/


    Role: Customer Success Specialist (Sales) 
    Location: Nottingham, England, United Kingdom 
    Organization: Kerridge Commercial Systems
    As a Customer Success Specialist, you will learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required. Seek feedback from trials and customers on the product, to pass it on to Product and Development. Provide excellent support to the customers when needed through online conversations, using the Intercom messenger, or over the phone if needed. Monitor the market to help create competitive analysis and suggest improvements in both design and functionality that will help further grow both SaaS products in their industries. Take part in ad-hoc projects as required to help improve the business’ performance and the product. 
    Apply here: https://www.linkedin.com/jobs/view/2486543113/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Experience

    Sr. Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 16 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 16, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: New York, NY, US
    Organization: The Suite
    As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates, and measurement standards to drive meaningful success practices. 
    Apply here: https://www.linkedin.com/jobs/view/2483657705/


    Role: Director, Customer Success 
    Location: San Francisco, CA, US 
    Organization: Castlight Health
    As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Manage and resolve escalations with Fortune 500 companies, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Serve as an internal voice of the customer to product, implementation, and analytic teams. 
    Apply here: https://www.linkedin.com/jobs/view/2483666397/


    Role: Director Customer Experience 
    Location: London, England, United Kingdom 
    Organization: Discovery Inc
    As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. Owns Customer Journeys to support teams and privileges self-help options above direct contacts. Works with the Director of Tools and Resources and uses technology to deflect some contact types and encourage other. Decides on the global performance KPIs and sets challenging yet achievable objectives. Aligns with the Director of P&Ps and the Director of Training and Quality Control to ensures customers receive the best service at all times. Responsible for forecasting and managing high-value budgets. 
    Apply here: https://www.linkedin.com/jobs/view/2483699046/


    Role: Customer Success Manager – EMEA 
    Location: London, England, United Kingdom 
    Organization: Algolia
    As a Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Monitor customer engagement with the e-learning platform in order to ensure they leverage the right resources to be successful. Contribute to the expansion opportunities by identifying them and collaborating with the Account Executive team to win them. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. 
    Apply here: https://www.linkedin.com/jobs/view/2487420086/


    Role: Customer Success Manager – Mid Market 
    Location: Melbourne, Victoria, Australia 
    Organization: GoCardless
    As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalised fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimise their usage of GoCardless and constantly drive value. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Coordinate with Customer Experience to ensure were delighting customers, so we can capture customer stories leading to referrals, testimonials and case studies.
    Apply here: 
    https://www.linkedin.com/jobs/view/2483642714/


    Role: Manager –Customer Success 
    Location: Gurugram, Haryana, India 
    Organization: Birdeye
    As a Manager of Customer Success, you will be responsible for a Team of account managers responsible for, product adoption, account growth and account success. In reseller / Partner network. Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption. Build strategies to enable the partner network and deliver results on Gross retention and Net retention. Coach team members on skills to drive success across the team. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders. Monitor team performance and report on metrics regularly. 
    Apply here: https://www.linkedin.com/jobs/view/2469480479/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 15, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, Minneapolis, MN, US
    Organization: Provation Medical
    As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics. Guide the customer on completion of necessary tasks for a successful launch and ongoing use of products and services. Work closely with cross-functional teams (Implementation, Support, Product Management, Development) for issue resolution as needed. Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. Provide meaningful feedback regarding new reports, updates or tools needed for client success. Project a favorable image of Provation to promote its objectives and goals while enhancing customer relationships.
    Apply here: 
    https://www.linkedin.com/jobs/view/2476948003/


    Role: Customer Success Specialist 
    Location: Niles, IL, US 
    Organization: GlobalTranz
    As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations. Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs. Maintain a high level of urgency on the execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s). Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners. Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions. 
    Apply here: https://www.linkedin.com/jobs/view/2504330513/


    Role: Senior Customer Success Manager – EMEA 
    Location: London, England, United Kingdom 
    Organization: Qumulo
    As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product. Handle overall responsibility for managing the customer relationship to ensure retention and renewal. Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment. Prioritize and drive resolution for customer issues and escalate as needed. Provide feedback to engineering and product teams on product gaps and areas of improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2482289040/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: UiPath
    As a Customer Success Manager, you will maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges. Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding. 
    Apply here: https://www.linkedin.com/jobs/view/2504444390/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Validity Inc.
    As a Customer Success Manager, you will collaborate closely with an internal Support and Sales team to provide a world-class client experience. Work with clients to understand their organizational structure, business model, and email goals to effectively use the Validity tools and solutions to reach their overall goals. Be responsible for technical account planning and ongoing technical management of specific account issues. Employ all available tools, training, events, and processes to demonstrate to customers the value of a continuing relationship. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2504421237/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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