Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 14 – Customer Success Jobs
Role: Vice President of Customer Success – Financial Services
Location: Chicago, IL, US
Organization: XSELL Technologies
XSELL Technologies seeking a Vice President of Customer Success to support the Financial Services Industry. In this role, you will develop and foster executive level relationships with clients. Execute on objectives and grow XSELL’s footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. You will have to build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Measure and improve effectiveness by defining and executing on operational metrics. Also, continuously communicate performance to the leadership team and company.
Apply here: https://xselltechnologies.applytojob.com/apply/IrKdOAM7Wg
Role: Director of Strategic Customer Success
Location: San Francisco, CA, US
As a Director of Strategic Customer Success, you will hire, coach, and develop the best Strategic CSM team in the industry. Partner with other CS leaders and the VP of Strategic Sales to further refine the structure, systems, and resources to successfully support the largest customers – Create Raving Fans! Work closely with internal teams (Support, Marketing, Sales, Product, Professional Services) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time.
Apply here: https://jobs.lever.co/gong/7d104faf-113a-48eb-b590-09d5d10492ec
Role: Customer Success Director
Location: New York, NY, US
As a Customer Success Director, you will be responsible for creating and delivering the Relationship Management Strategy. Building out the customer journey to identify the key relationship touchpoints. Collaborating with the comms and content leads to create efficiencies in the relationship management process. You will also be working cross-functionally with the Sales and Marketing teams to establish and deliver a referral strategy.
Apply here: https://www.linkedin.com/jobs/view/2179996790/?refId=580888301602669560289&trackingId=HwL81mEn4R3ajAD2bIqryw%3D%3D
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will have to understand customer outcomes post discussions and help determine health metrics. Be the voice of the customer to provide input into every core product, marketing, and sales process. Collaborate closely with team members, supporting renewals, and expansion opportunities. Also, collaborate with the engineering and development team to set up or configure the Hiver platform as per requirements and troubleshoot any technical issues raised by customers. Provide insights to customers to ensure that they get the most out of the platform.
Apply here: https://recruiterflow.com/hiver/jobs/38
Role: Sr. Customer Success Manager I, High Touch
Location: Sydney, New South Wales, Australia
As a Sr. Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers with proactive customer success processes. Also, coach them to be product experts and train their teams on Slack best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Adapt existing customer onboarding assets and work with product marketing to refine them over time.
Apply here: https://slack.com/intl/en-in/careers/2313310/sr-customer-success-manager-i-high-touch?gh_src=pmw542v31
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