Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 14 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 14, 2020 | 2 min read

    Role: Vice President of Customer Success – Financial Services 
    Location: Chicago, IL, US
    Organization: XSELL Technologies 
    XSELL Technologies seeking a Vice President of Customer Success to support the Financial Services Industry. In this role, you will develop and foster executive level relationships with clients. Execute on objectives and grow XSELL’s footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. You will have to build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Measure and improve effectiveness by defining and executing on operational metrics. Also, continuously communicate performance to the leadership team and company. 
    Apply here: https://xselltechnologies.applytojob.com/apply/IrKdOAM7Wg


    Role: Director of Strategic Customer Success 
    Location: San Francisco, CA, US 
    Organization: Gong 
    As a Director of Strategic Customer Success, you will hire, coach, and develop the best Strategic CSM team in the industry. Partner with other CS leaders and the VP of Strategic Sales to further refine the structure, systems, and resources to successfully support the largest customers – Create Raving Fans! Work closely with internal teams (Support, Marketing, Sales, Product, Professional Services) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time. 
    Apply here: https://jobs.lever.co/gong/7d104faf-113a-48eb-b590-09d5d10492ec


    Role: Customer Success Director 
    Location: New York, NY, US
    Organization: CloserIQ 
    As a Customer Success Director, you will be responsible for creating and delivering the Relationship Management Strategy. Building out the customer journey to identify the key relationship touchpoints. Collaborating with the comms and content leads to create efficiencies in the relationship management process. You will also be working cross-functionally with the Sales and Marketing teams to establish and deliver a referral strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2179996790/?refId=580888301602669560289&trackingId=HwL81mEn4R3ajAD2bIqryw%3D%3D


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India 
    Organization: Hiver 
    As a Customer Success Manager, you will have to understand customer outcomes post discussions and help determine health metrics. Be the voice of the customer to provide input into every core product, marketing, and sales process. Collaborate closely with team members, supporting renewals, and expansion opportunities. Also, collaborate with the engineering and development team to set up or configure the Hiver platform as per requirements and troubleshoot any technical issues raised by customers. Provide insights to customers to ensure that they get the most out of the platform. 
    Apply here: https://recruiterflow.com/hiver/jobs/38 


    Role: Sr. Customer Success Manager I, High Touch 
    Location: Sydney, New South Wales, Australia  
    Organization: Slack 
    As a Sr. Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers with proactive customer success processes. Also, coach them to be product experts and train their teams on Slack best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Adapt existing customer onboarding assets and work with product marketing to refine them over time. 
    Apply here: https://slack.com/intl/en-in/careers/2313310/sr-customer-success-manager-i-high-touch?gh_src=pmw542v31  

    Customer Success Director

    Customer Success Manager

    Director of Strategic Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 28 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 28, 2020 | 2 min read

    Role: VP Customer Success
    Location: San Francisco, California, US
    Organization:
    Riviera Partners
    As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process. Identify, understand, and evaluate opportunities within accounts. Foster and grow enterprise account relationships to impact revenue growth. Strategically monitor delivery health and identify/help remediate problem areas, internally and externally. Also, serve as an escalation point on the relationship and contractual issues. Work directly with clients whenever needed and be ready to address complex issues pre and post contract.
    Apply here:
    https://www.linkedin.com/jobs/view/2219322918/  


    Role: Director of Customer Success
    Location: Houston, Texas, US
    Organization:
    Identity Automation
    The Director of Customer Success is responsible for leading and developing the Customer Success Management team, and working with new/existing clients to ensure that they are successful with the innovative solutions. Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization. Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks. Generate, send, and monitor all NPS surveys and relative responses. Also, work to identify and/or develop upsell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2246919143/


    Role: Customer Success Manager
    Location: Remote, India
    Organization:
    SecurityAdvisor
    As a Customer Success Manager, you will “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ journey. Build credibility, relationships, and influence senior level stakeholders by advocating the ‘Customers for Life’ philosophy. Be passionate about the products, understand the outcomes the SecurityAdvisor product and its features deliver to customer’s goals. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs. Collaborate with internal stakeholders to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customers. 
    Apply here: https://www.linkedin.com/jobs/view/2219357334/


    Role: Customer Success Manager 
    Location: Noida, India
    Organization:
    Treasure Data
    As a Customer Success Manager, you will be responsible for key strategic point of contact for customers, secure renewals, drive product adoption, and delivering the highest levels of customer satisfaction. Manage complex account situations and lead resolution towards mutual success and partnership. Identify customer risk, and work with extended Treasure Data team to create and execute “get well” plans. Provide the initial ‘welcome package’ supporting the Sales/SE representatives with the initial onboarding. Collaborate on the creation of Customer consumables such as reference architectures, migration guides, and best practices reference materials, workshops, webinars, and other forms of consumables, as needed. 
    Apply here: https://jobs.lever.co/treasure-data/65f86ff7-2007-4985-b234-5ebaef2771dc


    Role: Customer Success Manager
    Location: London, GB, UK
    Organization:
    Deputy
    In this position, you will work directly with the small to medium-sized clients, guiding them through Deputy setup, user interface, and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organised to ensure the best process is in place and documented accordingly to articulate best practices across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Also, help run and facilitate webinar-style customer training monthly. 
    Apply here: https://jobs.lever.co/deputy/f73627f0-20fa-457b-a765-cf34d77c6552

    Customer Success Manager

    Director of Customer Success

    VP Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 27 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 27, 2020 | 2 min read

    Role: Director, Customer Success
    Location: Colorado Springs, Colorado, US
    Organization:
    Pushpay
    As a Director of Customer Success, you will own the overall success of Customer Success Manager and Account Manager metrics, systems, and processes, while identifying and implementing key enhancements to systems and processes for improvement. Lead project management and facilitate regular meetings to define and drive progress towards desired goals and KPIs. Ensure operational readiness and provide ongoing training for the growth and development of managers and their teams. You will also develop and manage on-going KPIs and metrics (daily, weekly, monthly) in alignment with the department’s goals to measure success.
    Apply here:
    https://boards.greenhouse.io/pushpay/jobs/2038569 


    Role: Director, Customer Success
    Location: Richardson, TX, US
    Organization:
    RealPage
    As the Director of Customer Success, you will report to the Vice President of Customer Success and manage a team of Customer Success Managers. You will be responsible for your team’s daily and weekly performance metrics (spanning over revenue growth, attrition, past-due accounts receivable, solution adoption campaign delivery). Mentoring and coaching through customer business needs. Oversee Customer Success Manager’s activities ensuring the highest level service is delivered. 
    Apply here: https://careers-realpage.icims.com/jobs/8710/job


    Role: Customer Success Manager
    Location: Gurugram, Haryana, India
    Organization:
    Adloid
    As the Customer Success Manager, you would possess a strong drive for results. Your responsibilities would include a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, etc. You will be responsible for Onboarding new customers and develop and manage client portfolios. You would be the voice of the customer and would be advocating their questions and queries. Also, providing ongoing support for our customers by having high-level accountability for the support organization. 
    Apply here: https://www.linkedin.com/jobs/view/2242326544/


    Role: Customer Success Manager
    Location: London, GB, UK
    Organization:
    Sumo Logic
    As a Customer Success Manager, you will develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction. Work with customers to discover how Sumo Logic can add value to their businesses and identify potential expansion opportunities. Own the renewal process, participating in the renewal contract structure, ensuring high levels of customer retention. Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account growth. 
    Apply here: https://boards.greenhouse.io/sumologic/jobs/2145085


    Role: Customer Success Manager | Technology Industry 
    Location: Sydney, Australia
    Organization:
    Best Technology Services
    As a Customer Success Manager, you will engage with customers early in their journey with Best, to ensure they understand how to maximise the advantage of the services. Grow the relationships inside existing customers to ensure they understand the breadth of services offered, and provide the opportunity for the customer to drive success in their business. Identify and respond to feedback from our NPS and manage customer escalations to mutual benefit. Also, collaborate with the delivery team to ensure projects and services are delivered to the customers’ expectations.
    Apply here: https://www.linkedin.com/jobs/view/2166987180/

    Customer Success Manager

    Director - Customer Success

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 23 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 23, 2020 | 2 min read

    Role: Director, Customer Success
    Location: Boston, MA, US
    Organization:
    Carbonite
    In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base and be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Drive new business growth through greater advocacy and reference-ability.
    Apply here:
    https://careers.opentext.com/job/Boston-Director%2C-Customer-Success-MA/542400217/  


    Role: Customer Success Director
    Location: London, England Metropolitan Area, UK
    Organization:
    Thunes
    As a Customer Success Director, you will set the overall strategic plan and framework for the onboarding of customers, streamlining the process to drive customer onboarding outcomes. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention. You will lead the Customer Support function to continue to meet the demand of the growing partner base as the business scale up and growth needs. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization. Also, align with finance and the management team on key metrics and objectives. 
    Apply here: https://www.linkedin.com/jobs/view/2227434289/


    Role: Customer Success Manager
    Location: Austin, Texas Metropolitan Area, US
    Organization:
    ScienceLogic
    As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls. Strategize and identify new use cases to grow accounts. Find areas where ScienceLogic can provide the most business value that will drive renewals. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Be a team player and coach other team members. 
    Apply here: https://boards.greenhouse.io/sciencelogic/jobs/2374028?gh_src=ebe98a6d1us


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India
    Organization:
    McAfee
    As a Customer Success Manager, you will be responsible for the management of a portfolio of client accounts to foster long-term business relationships. Ensure that the customer deployment and onboarding is completed in a timely manner and the customer is able to maximize value from the product. Increase customer satisfaction by understanding business needs, managing use case enablement plans, and providing additional security solutions. Drive business outcomes for customers helping them realize ROI on Solutions and services. Monitor customer health to track usage and customer satisfaction. 
    Apply here: https://careers.mcafee.com/job/-/-/731/17635207


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Dataminr
    As a Customer Success Manager, you will drive customer performance and success within the assigned book of business. Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions. Successfully lead customer kick-offs, onboarding, and create a training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures. Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes. Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams. 
    Apply here: https://boards.greenhouse.io/dataminr/jobs/2390963

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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