Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 15, 2020 | 2 min read

    Role: Sr Director – Customer Success EMEA & APAC
    Location: Reading, England, UK
    Organization:
    Forcepoint
    As a Sr. Director of Customer Success, You will serve as a strategic advisor to key enterprise customers to achieve their cybersecurity goals with the Forcepoint products, through your own subject matter expertise and partnerships with Sales/SEs, Technical Support, Professional Services, Product Management, and Engineering. Lead and influence technical and strategic planning sessions at a customer executive, CISO, and CIO level, while coordinating and optimizing Forcepoint resources and processes to drive maximum product usage and consumption strategies. You will also lead Technical Account Managers (TAM), Customer Success Managers (CSMs), and Customer Advocates (CAs) to ensure ROI based client outcomes are realized, and integration and adoption are optimized.
    Apply here:
    https://forcepoint.wd1.myworkdayjobs.com/external-careers/job/UK—Reading/EMEA-Sir-Director-Customer-Success-TAM-CSM_JR462909-1


    Role: Enterprise Success Manager
    Location: New York, NY, US
    Organization:
    Harver
    As an Enterprise Success Manager, you will own the post-implementation customer program success & account retention. Build deep and wide relationship networks within the enterprise market across all verticals. Drive the success of Harver’s various SaaS offerings and develop data-driven program recommendations and insights. You will also work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes.
    Apply here: https://careers.harver.com/o/enterprise-success-manager


    Role: Sr. Customer Success Manager

    Location: Hyderabad, Telangana, India
    Organization: Zenoti 
    As a Sr. Customer Success Manager, you will be responsible for maintaining customer relationships by providing exceptional service and ensuring we deliver value through our services. Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives. Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations. Be proud of what you work on, obsess about the quality of the work you produce. 
    Apply here: https://apply.workable.com/zenoti/j/0266A079F2/  


    Role: Manager, Customer Success (Growth)
    Location: San Francisco, CA, US
    Organization:
    Finix
    As a Manager of Customer Success, you will lead and grow your team of Customer Success Managers, owning the performance of this customer segment and managing the team to customer health and commercially-related performance metrics. Contribute to the development of the Customer Journey processes, thinking critically and creatively about how to deliver a consistent, repeatable, a delightful experience for our customers as Finix scales. Develop and cultivate strong external relationships with key customer decision-makers, including C-level executives, to build strong alignment and foster Finix customer champions. 
    Apply here: https://jobs.lever.co/finix/045de449-b94b-476e-a6ed-b41b62f633af


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Dynatrace
    Customer Success Manager of Dynatrace will be responsible for accelerating customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding. Identify strategic, new business growth opportunities. Build Dynatrace brand awareness and loyalty in assigned accounts. Help customers understand the product roadmap and promote migrations as necessary. You will also act as a customer advocate and liaison to become a Trusted Advisor. 
    Apply here: https://jobs.lever.co/dynatrace/6249554e-ef14-45c9-be5b-1e9ca6c4f36d?lever-source=LinkedInJobs

    Customer Success Manager

    Enterprise Customer Success Manager

    Senior Customer Success Director

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 23 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 23, 2020 | 2 min read

    Role: Director, Customer Success
    Location: Boston, MA, US
    Organization:
    Carbonite
    In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base and be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities. Drive new business growth through greater advocacy and reference-ability.
    Apply here:
    https://careers.opentext.com/job/Boston-Director%2C-Customer-Success-MA/542400217/  


    Role: Customer Success Director
    Location: London, England Metropolitan Area, UK
    Organization:
    Thunes
    As a Customer Success Director, you will set the overall strategic plan and framework for the onboarding of customers, streamlining the process to drive customer onboarding outcomes. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention. You will lead the Customer Support function to continue to meet the demand of the growing partner base as the business scale up and growth needs. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization. Also, align with finance and the management team on key metrics and objectives. 
    Apply here: https://www.linkedin.com/jobs/view/2227434289/


    Role: Customer Success Manager
    Location: Austin, Texas Metropolitan Area, US
    Organization:
    ScienceLogic
    As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls. Strategize and identify new use cases to grow accounts. Find areas where ScienceLogic can provide the most business value that will drive renewals. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Be a team player and coach other team members. 
    Apply here: https://boards.greenhouse.io/sciencelogic/jobs/2374028?gh_src=ebe98a6d1us


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India
    Organization:
    McAfee
    As a Customer Success Manager, you will be responsible for the management of a portfolio of client accounts to foster long-term business relationships. Ensure that the customer deployment and onboarding is completed in a timely manner and the customer is able to maximize value from the product. Increase customer satisfaction by understanding business needs, managing use case enablement plans, and providing additional security solutions. Drive business outcomes for customers helping them realize ROI on Solutions and services. Monitor customer health to track usage and customer satisfaction. 
    Apply here: https://careers.mcafee.com/job/-/-/731/17635207


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Dataminr
    As a Customer Success Manager, you will drive customer performance and success within the assigned book of business. Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions. Successfully lead customer kick-offs, onboarding, and create a training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures. Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes. Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams. 
    Apply here: https://boards.greenhouse.io/dataminr/jobs/2390963

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 21, 2020 | 2 min read

    Role: Vice President Customer Success
    Location: Salt Lake City, UT, US
    Organization:
    Collective Medical
    As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. Building strategic relationships across multiple stakeholders across our clients to ensure alignment with business goals. You will be driving strategy to ensure measurable customer success, retention, and expansion opportunities. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.
    Apply here:
    https://jobs.lever.co/collectivemedical/1b0e8158-9d86-4195-a852-e205328ef21c


    Role: VP, Customer Experience
    Location: Remote, Canada
    Organization:
    Vanilla Forums
    As a VP of Customer Experience, you will help customers realize maximum value from the solution and see positive ROI. You will manage a growing team of people including Success Managers, Support Agents, Project Managers, and training staff. Build personal relationships with key accounts. Help other areas of the organization better understand customer needs and frictions. Develop a culture of excellence and white-glove service within the success and support teams. 
    Apply here: https://jobs.lever.co/vanillaforums/0a6d248a-0346-4a2e-bfac-f8553e61d1f0/apply


    Role: Customer Success Director
    Location: New York, NY, US
    Organization:
    Inline Manual
    As a Customer Success Director, you will be leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing objectives; hiring, training, and developing a team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. You will build a global professional services organization to support customers from onboarding and training through to long-term project. 
    Apply here: https://www.linkedin.com/jobs/view/2220232295/  


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Rate it
    As a Customer Success Manager, you will be monitoring customer usage/success markers; building and executing plans based on metrics. Developing and running regular engagement sessions, from QBRs to monthly sessions with VIP customers. Also, proactively outreaching to customers to orchestrate full adoption (training, support, etc). Building and running risk assessment programs to proactively mitigate churn risk. 
    Apply here: https://jobs.lever.co/rateitapp/53ef570d-be26-4e67-b8e4-220f8ed72a74?lever-origin=applied&lever-source%5B%5D=LinkedIn&lever-source=LinkedInJobs


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India
    Organization:
    FireEye
    As a Customer Success Manager, you will advocate for FireEye customers with a focus on transformation, engagement, and experience. Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to forge a long term bond throughout their journey with FireEye. Also, understand customer pain points and help drive escalations by coordinating between Customer Support. Engineering, Product Mgmt, and other teams. Serve as a customer advocate in influencing product roadmap and improvements. Deliver Quarterly Business Reviews to customers. Consistently meet and exceed daily, weekly, monthly goals for providing interlock and touchpoints with customers throughout their journey. 
    Apply here: https://jobs.smartrecruiters.com/FireEyeInc1/743999719601019-customer-success-manager?gns=LinkedIn&trid=2d92f286-613b-4daf-9dfa-6340ffbecf73

    Customer Success Director

    Customer Success Manager

    Vice President Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Oct 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 20, 2020 | 2 min read

    Role: VP, Customer Success
    Location: San Diego, CA, US
    Organization:
    HashiCorp
    As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
    Apply here:
    https://www.hashicorp.com/job/2403251


    Role: Senior Enterprise Customer Success Director
    Location: Morristown, NJ, US
    Organization:
    Captivate Talent
    As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. 
    Apply here: https://captivatetalent.com/open-jobs/


    Role: Lead Customer Success Manager
    Location: Waterloo, ON, Canada
    Organization:
    OpenText
    As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc. 
    Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/


    Role: Customer Success Manager
    Location: London, England, UK
    Organization:
    Seismic
    As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required. 
    Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    SpaceIQ
    As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer. 
    Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002

    Customer Success Manager

    Lead Customer Success Manager

    Senior Enterprise Customer Success Director

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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