Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 15 – Customer Success Jobs
Role: Sr Director – Customer Success EMEA & APAC
Location: Reading, England, UK
As a Sr. Director of Customer Success, You will serve as a strategic advisor to key enterprise customers to achieve their cybersecurity goals with the Forcepoint products, through your own subject matter expertise and partnerships with Sales/SEs, Technical Support, Professional Services, Product Management, and Engineering. Lead and influence technical and strategic planning sessions at a customer executive, CISO, and CIO level, while coordinating and optimizing Forcepoint resources and processes to drive maximum product usage and consumption strategies. You will also lead Technical Account Managers (TAM), Customer Success Managers (CSMs), and Customer Advocates (CAs) to ensure ROI based client outcomes are realized, and integration and adoption are optimized.
Apply here: https://forcepoint.wd1.myworkdayjobs.com/external-careers/job/UK—Reading/EMEA-Sir-Director-Customer-Success-TAM-CSM_JR462909-1
Role: Enterprise Success Manager
Location: New York, NY, US
As an Enterprise Success Manager, you will own the post-implementation customer program success & account retention. Build deep and wide relationship networks within the enterprise market across all verticals. Drive the success of Harver’s various SaaS offerings and develop data-driven program recommendations and insights. You will also work cross-functionally across the organization, acting as a client advocate to enhance customer satisfaction and identify ways to improve Harver’s internal processes.
Apply here: https://careers.harver.com/o/enterprise-success-manager
Role: Sr. Customer Success Manager
Location: Hyderabad, Telangana, India
As a Sr. Customer Success Manager, you will be responsible for maintaining customer relationships by providing exceptional service and ensuring we deliver value through our services. Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives. Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations. Be proud of what you work on, obsess about the quality of the work you produce.
Apply here: https://apply.workable.com/zenoti/j/0266A079F2/
Role: Manager, Customer Success (Growth)
Location: San Francisco, CA, US
As a Manager of Customer Success, you will lead and grow your team of Customer Success Managers, owning the performance of this customer segment and managing the team to customer health and commercially-related performance metrics. Contribute to the development of the Customer Journey processes, thinking critically and creatively about how to deliver a consistent, repeatable, a delightful experience for our customers as Finix scales. Develop and cultivate strong external relationships with key customer decision-makers, including C-level executives, to build strong alignment and foster Finix customer champions.
Apply here: https://jobs.lever.co/finix/045de449-b94b-476e-a6ed-b41b62f633af
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Customer Success Manager of Dynatrace will be responsible for accelerating customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding. Identify strategic, new business growth opportunities. Build Dynatrace brand awareness and loyalty in assigned accounts. Help customers understand the product roadmap and promote migrations as necessary. You will also act as a customer advocate and liaison to become a Trusted Advisor.
Apply here: https://jobs.lever.co/dynatrace/6249554e-ef14-45c9-be5b-1e9ca6c4f36d?lever-source=LinkedInJobs
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