Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 19 – Customer Success Jobs
Role: VP Customer Success
Location: Arkansas, US
Organization: Time Doctor
As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately). Design seamless customer handoff experiences from Sales and Channel to CS and Support. You will analyze workflows of touchpoints with customers throughout their lifecycle, and improve efficiency and effectiveness. Establish and maintain metrics dashboards for monitoring CS KPIs to keep everyone on the same page. Also, you will have to prepare monthly and quarterly performance reports by collecting and analyzing data.
Apply here: https://time-doctor.breezy.hr/p/a1b53c58c3b8-vp-customer-success
Role: Director Customer Success (SaaS Technology Company)
Location: Jersey City, NJ, US
As a Director Customer Success, you will be responsible for overall customer health through the customer life cycle (project delivery, renewal, and up-sell). Collaborate with Business Development to identify project scope, cost, timelines, and services options during renewal and any up-sell opportunities. You will work with the marketing and professional services team to develop, deploy, and monitor customer satisfaction. Manage and mentor the professional services team to ensure successful and profitable project delivery.
Apply here: https://lensa.com/director-customer-success-saas-technology-company-jobs/jersey-city-nj/sjd/327d156e329b3d5eb19ba08f396fc8735c463fa9d78ccb9004c7645dc515505e
Role: Customer Success Manager (Remote)
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will be responsible for preparing Success Plans for each customer based on inputs including current entitlement and usage data, relevant product and customer updates or highlights, and clear recommendations and next steps for the next stage of the success journey. Provide demonstrations and walkthroughs of product capabilities to help drive engagement and feature adoption. Ensure a solid understanding of the customer’s technical environment, business goals, and best practices to recommend ideal solutions for success. Also, assist the sales team in providing demo’s to prospects and current customers that would find value in our product offerings.
Apply here: https://www.crossover.com/jobs/4373/avolin/customer-success-consultant—avolin
Role: Customer Success Manager
Location: London, England, UK
As a Customer Success Manager, you will oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed. You will work closely with Marketing to identify and convert successful customers into advocates. Demonstrate technical skills and product knowledge in all areas that allow you to collect and deliver effective (QBR/EBR) presentations to both current and potential stakeholders. You will act as the face of the company at trade shows and other key industry events, both virtually and in person.
Apply here: https://boards.greenhouse.io/signifyd95/jobs/2256811
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention, and Growth of each account. Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through the adoption and usage of our solutions. Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients’ Emarsys investment.
Apply here: https://jobs.emarsys.com/requisition.html?id=11481
Role: Customer Success Specialist
Location: Belfast, Northern Ireland, United Kingdom
Organization: Dynamic Signals
As a Customer Success Manager, you will be responsible for the development of strategic adoption plans for each customer. Drive increased value to our customers through the use of the Dynamic Signal Platform. The ability to understand the product from both a technical and business perspective is required. Own and drive customer engagement on the solutions, consumption of licenses, and overall customer satisfaction. Build out communications plans throughout the lifecycle with the customer. You will be responsible for key customer success metrics, including customer churn, account growth, and renewals.
Apply here: https://dynamicsignal.com/career/customer-success-specialist/
Get new job postings
delivered to your inbox
opportunities delivered daily!