Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 20 – Customer Success Jobs
Role: VP, Customer Success
Location: San Diego, CA, US
As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
Apply here: https://www.hashicorp.com/job/2403251
Role: Senior Enterprise Customer Success Director
Location: Morristown, NJ, US
Organization: Captivate Talent
As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams.
Apply here: https://captivatetalent.com/open-jobs/
Role: Lead Customer Success Manager
Location: Waterloo, ON, Canada
As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc.
Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/
Role: Customer Success Manager
Location: London, England, UK
As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required.
Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer.
Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002
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