Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Oct 20, 2020 | 2 min read

    Role: VP, Customer Success
    Location: San Diego, CA, US
    Organization:
    HashiCorp
    As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
    Apply here:
    https://www.hashicorp.com/job/2403251


    Role: Senior Enterprise Customer Success Director
    Location: Morristown, NJ, US
    Organization:
    Captivate Talent
    As a Customer Success Manager, you will be the primary point of contact and advocate for our largest most strategic customers. You will proactively own and manage a portfolio of 10-30 accounts and become their trusted advisor and influencer. Conduct business reviews and proactively suggest solutions to common customer concerns. Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. 
    Apply here: https://captivatetalent.com/open-jobs/


    Role: Lead Customer Success Manager
    Location: Waterloo, ON, Canada
    Organization:
    OpenText
    As a Lead Customer Success Manager, you will Onboard net-new hybrid (on-prem and cloud) based customers. Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText wall. Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc. 
    Apply here: https://careers.opentext.com/job/Waterloo-Lead-Customer-Success-Manager-ON-N2L-0A1/542323917/


    Role: Customer Success Manager
    Location: London, England, UK
    Organization:
    Seismic
    As a Customer Success Manager, you will be responsible for building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell. Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required. 
    Apply here: https://jobs.jobvite.com/seismic/job/oUIGdfwf


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    SpaceIQ
    As a Customer Success Manager, you will deliver customer-focused outcomes and solutions resulting in customer success. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Quarterbacking experiences by various cross-functional teams at Customer Success, on behalf of the customer. 
    Apply here: https://boards.greenhouse.io/spaceiq/jobs/4880651002

    Customer Success Manager

    Lead Customer Success Manager

    Senior Enterprise Customer Success Director

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 22, 2021 | 2 min read

    Role: Customer Success Strategy, Director
    Location: Belmont, CA, US
    Organization: 
    RingCentral
    As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
    Apply here: 
    https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604 


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: AboveBoard 
    As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2351085705/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Verint
    As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business. 
    Apply here: https://www.linkedin.com/jobs/view/2390099799/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Passageways
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2389685607/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: Atom Learning
    As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified. 
    Apply here: https://www.linkedin.com/jobs/view/2389499352/

    Customer Success Manager

    Customer Success Strategy - Director

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 21, 2021 | 2 min read

    Role: Senior Director, Customer Success Enablement
    Location: Salt Lake City, UT, US
    Organization: 
    Workday
    As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
    Apply here: 
    https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995

    Role: Director, Customer Success (Central)
    Location: Chicago, IL, US
    Organization: 
    Contrast Security
    As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
    Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization: 
    Slintel
    As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team. 
    Apply here: https://www.linkedin.com/jobs/view/2374948769/


    Role: Customer Success Manager, Global Accounts
    Location: London, England, United Kingdom
    Organization: 
    Diligent Corporation
    As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2368919950/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Mimecast
    As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged. 
    Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 20, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Lockstep
    As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives. Clearly define success and lead your team to achieve it. Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention.
    Apply here: 
    https://www.linkedin.com/jobs/view/2373620637/


    Role: Global Director of Customer Success
    Location: Greater Boston, United States
    Organization: 
    WhiteSource
    As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers. Work closely with Engineering, product management, customer support, and sales teams. Develop and maintain strong relationships at all levels within the customer organization. Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2367053881/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: 
    Rackspace Technology
    As a Customer Success Manager, you will assess the install base of customers for opportunities to improve product usage and penetration. Develop projects and programs that can be used to target and grow key customers. Identify complementary products and services which customers can leverage. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base. Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Measure and increase the volume of sales opportunities originated from service delivery. 
    Apply here: https://jobs.lever.co/rackspace/b1fb4f32-15a3-4fd9-a89b-1a17ea94f197


    Role: Customer Success Specialist
    Location: Millers Point, New South Wales, Australia
    Organization: 
    Tyro Payments
    As a Customer Success Specialist, you will manage the needs of a portfolio of existing Tyro customers to retain business and minimize churn. Generate referrals for new business by fostering strong relationships with existing customers. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Run training webinars and attends conferences and events as a representative of Tyro, where appropriate. Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner. 
    Apply here: https://jobs.lever.co/tyro/67bdcea8-1ca9-4c1d-98b4-0e73ad280fcd


    Role: Customer Success Executive (Remote)
    Location: Remote, Bangalore Urban, Karnataka, India 
    Organization: 
    Fyle
    As a Customer Success Executive, you will help us stay on track with new customer onboarding, implementation, and Proof-of-Concept activities. Drive product adoption, increase confidence and trust in Fyle amongst users. Manage Bugs and feature requests to closure. Participate in CS-Engineering forums to prioritize, raise and track these to closure. Contribute and enrich the self-help repository – write KB articles; create self-help videos; enrich user guides; roll-out onboarding packs, etc. Identify areas of process optimization. Be the go-to person for mid-market accounts across North America. Product fluency is not just a keyword, it will be your way of life. 
    Apply here: https://www.fylehq.com/company/team/join

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    Global Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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