May 24 – Customer Success Jobs
Role: Director, Client Success
Location: Oakland, CA, US
Organization: Cardlytics
As a Director of Client Success, you will grow and diversify the solutions delivered to the largest partners ultimately growing Cardlytics revenue as a result. Strive for client retention through identifying their needs and work to establish strong relationships with them. Gain a deep understanding of the client’s business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve the client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map. Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met.
Apply here: https://www.linkedin.com/jobs/view/3038146563/
Role: Customer Success Director
Location: Remote, New York, NY, US
Organization: People.ai
As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell.
Apply here: https://www.linkedin.com/jobs/view/2874639242/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: RELEX Solutions
As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on a strategic level with decision makers. Communicating measurable value and proactively identify the development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Monitoring customers’ key performance metrics and taking necessary actions to improve them.
Apply here: https://www.linkedin.com/jobs/view/2767540322/
Role: Customer Success Manager, Enterprise
Location: Remote, United Kingdom
Organization: Showpad
As a Customer Success Manager, you will be managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad that they can’t live without it. Growing and retaining your customers, working towards the team and individual targets. Driving adoption, setting KPIs and success metrics and demonstrating ROI. Educate your customers so they understand and use Showpad’s powerful features to the fullest. Representing your customers’ voices to the business, directly impacting product development decisions within Showpad. Analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc.
Apply here: https://www.linkedin.com/jobs/view/3082434112/
Role: Customer Success Manager (APAC)
Location: Remote, Melbourne, Victoria, Australia
Organization: commercetools
As a Customer Success Manager, you will support, advise, and guide your customers in developing their future technology and e-commerce stack on top of the microservices-based, API-first technology, cloud-native, and headless Composable Commerce platform and Frontend. Represent your customers and their needs within commercetools; communicate customer feature requirements and use cases to internal Product teams. Plan, coordinate, and carry out strategic business reviews with your customers. Educate and help customers to understand the business value of new commercetools features in line with their business objectives. Work closely together with different departments across commercetools to deliver expertise and to help your customers to reach their goals.
Apply here: https://www.linkedin.com/jobs/view/3090884799/