Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Oct 28 – Customer Success JobsShare this job list:
Role: VP Customer Success
Location: San Francisco, California, US
Organization: Riviera Partners
As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process. Identify, understand, and evaluate opportunities within accounts. Foster and grow enterprise account relationships to impact revenue growth. Strategically monitor delivery health and identify/help remediate problem areas, internally and externally. Also, serve as an escalation point on the relationship and contractual issues. Work directly with clients whenever needed and be ready to address complex issues pre and post contract.
Apply here: https://www.linkedin.com/jobs/view/2219322918/
Role: Director of Customer Success
Location: Houston, Texas, US
Organization: Identity Automation
The Director of Customer Success is responsible for leading and developing the Customer Success Management team, and working with new/existing clients to ensure that they are successful with the innovative solutions. Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization. Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks. Generate, send, and monitor all NPS surveys and relative responses. Also, work to identify and/or develop upsell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2246919143/
Role: Customer Success Manager
Location: Remote, India
Organization: SecurityAdvisor
As a Customer Success Manager, you will “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ journey. Build credibility, relationships, and influence senior level stakeholders by advocating the ‘Customers for Life’ philosophy. Be passionate about the products, understand the outcomes the SecurityAdvisor product and its features deliver to customer’s goals. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs. Collaborate with internal stakeholders to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customers.
Apply here: https://www.linkedin.com/jobs/view/2219357334/
Role: Customer Success Manager
Location: Noida, India
Organization: Treasure Data
As a Customer Success Manager, you will be responsible for key strategic point of contact for customers, secure renewals, drive product adoption, and delivering the highest levels of customer satisfaction. Manage complex account situations and lead resolution towards mutual success and partnership. Identify customer risk, and work with extended Treasure Data team to create and execute “get well” plans. Provide the initial ‘welcome package’ supporting the Sales/SE representatives with the initial onboarding. Collaborate on the creation of Customer consumables such as reference architectures, migration guides, and best practices reference materials, workshops, webinars, and other forms of consumables, as needed.
Apply here: https://jobs.lever.co/treasure-data/65f86ff7-2007-4985-b234-5ebaef2771dc
Role: Customer Success Manager
Location: London, GB, UK
Organization: Deputy
In this position, you will work directly with the small to medium-sized clients, guiding them through Deputy setup, user interface, and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organised to ensure the best process is in place and documented accordingly to articulate best practices across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Also, help run and facilitate webinar-style customer training monthly.
Apply here: https://jobs.lever.co/deputy/f73627f0-20fa-457b-a765-cf34d77c65520 Posted By SmartKarrot’s
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Jan 22 – Customer Success JobsShare this job list:
Role: Customer Success Strategy, Director
Location: Belmont, CA, US
Organization: RingCentral
As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
Apply here: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604
Role: Director of Customer Success
Location: Remote, United States
Organization: AboveBoard
As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations.
Apply here: https://www.linkedin.com/jobs/view/2351085705/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Verint
As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business.
Apply here: https://www.linkedin.com/jobs/view/2390099799/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Passageways
As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations.
Apply here: https://www.linkedin.com/jobs/view/2389685607/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Atom Learning
As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified.
Apply here: https://www.linkedin.com/jobs/view/2389499352/0 Posted By SmartKarrot’s
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Jan 21 – Customer Success JobsShare this job list:
Role: Senior Director, Customer Success Enablement
Location: Salt Lake City, UT, US
Organization: Workday
As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995Role: Director, Customer Success (Central)
Location: Chicago, IL, US
Organization: Contrast Security
As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f
Role: Director of Customer Success
Location: Bengaluru, Karnataka, India
Organization: Slintel
As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team.
Apply here: https://www.linkedin.com/jobs/view/2374948769/
Role: Customer Success Manager, Global Accounts
Location: London, England, United Kingdom
Organization: Diligent Corporation
As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2368919950/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Mimecast
As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged.
Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job0 Posted By SmartKarrot’s
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Jan 20 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Lockstep
As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives. Clearly define success and lead your team to achieve it. Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention.
Apply here: https://www.linkedin.com/jobs/view/2373620637/
Role: Global Director of Customer Success
Location: Greater Boston, United States
Organization: WhiteSource
As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers. Work closely with Engineering, product management, customer support, and sales teams. Develop and maintain strong relationships at all levels within the customer organization. Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities.
Apply here: https://www.linkedin.com/jobs/view/2367053881/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Rackspace Technology
As a Customer Success Manager, you will assess the install base of customers for opportunities to improve product usage and penetration. Develop projects and programs that can be used to target and grow key customers. Identify complementary products and services which customers can leverage. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base. Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Measure and increase the volume of sales opportunities originated from service delivery.
Apply here: https://jobs.lever.co/rackspace/b1fb4f32-15a3-4fd9-a89b-1a17ea94f197
Role: Customer Success Specialist
Location: Millers Point, New South Wales, Australia
Organization: Tyro Payments
As a Customer Success Specialist, you will manage the needs of a portfolio of existing Tyro customers to retain business and minimize churn. Generate referrals for new business by fostering strong relationships with existing customers. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Run training webinars and attends conferences and events as a representative of Tyro, where appropriate. Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner.
Apply here: https://jobs.lever.co/tyro/67bdcea8-1ca9-4c1d-98b4-0e73ad280fcd
Role: Customer Success Executive (Remote)
Location: Remote, Bangalore Urban, Karnataka, India
Organization: Fyle
As a Customer Success Executive, you will help us stay on track with new customer onboarding, implementation, and Proof-of-Concept activities. Drive product adoption, increase confidence and trust in Fyle amongst users. Manage Bugs and feature requests to closure. Participate in CS-Engineering forums to prioritize, raise and track these to closure. Contribute and enrich the self-help repository – write KB articles; create self-help videos; enrich user guides; roll-out onboarding packs, etc. Identify areas of process optimization. Be the go-to person for mid-market accounts across North America. Product fluency is not just a keyword, it will be your way of life.
Apply here: https://www.fylehq.com/company/team/join
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