Oct 28 – Customer Success Jobs
Role: VP Customer Success
Location: San Francisco, California, US
Organization: Riviera Partners
As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process. Identify, understand, and evaluate opportunities within accounts. Foster and grow enterprise account relationships to impact revenue growth. Strategically monitor delivery health and identify/help remediate problem areas, internally and externally. Also, serve as an escalation point on the relationship and contractual issues. Work directly with clients whenever needed and be ready to address complex issues pre and post contract.
Apply here: https://www.linkedin.com/jobs/view/2219322918/
Role: Director of Customer Success
Location: Houston, Texas, US
Organization: Identity Automation
The Director of Customer Success is responsible for leading and developing the Customer Success Management team, and working with new/existing clients to ensure that they are successful with the innovative solutions. Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization. Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks. Generate, send, and monitor all NPS surveys and relative responses. Also, work to identify and/or develop upsell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2246919143/
Role: Customer Success Manager
Location: Remote, India
Organization: SecurityAdvisor
As a Customer Success Manager, you will “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ journey. Build credibility, relationships, and influence senior level stakeholders by advocating the ‘Customers for Life’ philosophy. Be passionate about the products, understand the outcomes the SecurityAdvisor product and its features deliver to customer’s goals. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs. Collaborate with internal stakeholders to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customers.
Apply here: https://www.linkedin.com/jobs/view/2219357334/
Role: Customer Success Manager
Location: Noida, India
Organization: Treasure Data
As a Customer Success Manager, you will be responsible for key strategic point of contact for customers, secure renewals, drive product adoption, and delivering the highest levels of customer satisfaction. Manage complex account situations and lead resolution towards mutual success and partnership. Identify customer risk, and work with extended Treasure Data team to create and execute “get well” plans. Provide the initial ‘welcome package’ supporting the Sales/SE representatives with the initial onboarding. Collaborate on the creation of Customer consumables such as reference architectures, migration guides, and best practices reference materials, workshops, webinars, and other forms of consumables, as needed.
Apply here: https://jobs.lever.co/treasure-data/65f86ff7-2007-4985-b234-5ebaef2771dc
Role: Customer Success Manager
Location: London, GB, UK
Organization: Deputy
In this position, you will work directly with the small to medium-sized clients, guiding them through Deputy setup, user interface, and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organised to ensure the best process is in place and documented accordingly to articulate best practices across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Also, help run and facilitate webinar-style customer training monthly.
Apply here: https://jobs.lever.co/deputy/f73627f0-20fa-457b-a765-cf34d77c6552