Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 28 – Customer Success Jobs
    Talent Team
    Oct 28, 2020 | 2 min read

    Role: VP Customer Success
    Location: San Francisco, California, US
    Organization:
    Riviera Partners
    As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process. Identify, understand, and evaluate opportunities within accounts. Foster and grow enterprise account relationships to impact revenue growth. Strategically monitor delivery health and identify/help remediate problem areas, internally and externally. Also, serve as an escalation point on the relationship and contractual issues. Work directly with clients whenever needed and be ready to address complex issues pre and post contract.
    Apply here:
    https://www.linkedin.com/jobs/view/2219322918/  


    Role: Director of Customer Success
    Location: Houston, Texas, US
    Organization:
    Identity Automation
    The Director of Customer Success is responsible for leading and developing the Customer Success Management team, and working with new/existing clients to ensure that they are successful with the innovative solutions. Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization. Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks. Generate, send, and monitor all NPS surveys and relative responses. Also, work to identify and/or develop upsell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2246919143/


    Role: Customer Success Manager
    Location: Remote, India
    Organization:
    SecurityAdvisor
    As a Customer Success Manager, you will “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ journey. Build credibility, relationships, and influence senior level stakeholders by advocating the ‘Customers for Life’ philosophy. Be passionate about the products, understand the outcomes the SecurityAdvisor product and its features deliver to customer’s goals. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs. Collaborate with internal stakeholders to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customers. 
    Apply here: https://www.linkedin.com/jobs/view/2219357334/


    Role: Customer Success Manager 
    Location: Noida, India
    Organization:
    Treasure Data
    As a Customer Success Manager, you will be responsible for key strategic point of contact for customers, secure renewals, drive product adoption, and delivering the highest levels of customer satisfaction. Manage complex account situations and lead resolution towards mutual success and partnership. Identify customer risk, and work with extended Treasure Data team to create and execute “get well” plans. Provide the initial ‘welcome package’ supporting the Sales/SE representatives with the initial onboarding. Collaborate on the creation of Customer consumables such as reference architectures, migration guides, and best practices reference materials, workshops, webinars, and other forms of consumables, as needed. 
    Apply here: https://jobs.lever.co/treasure-data/65f86ff7-2007-4985-b234-5ebaef2771dc


    Role: Customer Success Manager
    Location: London, GB, UK
    Organization:
    Deputy
    In this position, you will work directly with the small to medium-sized clients, guiding them through Deputy setup, user interface, and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organised to ensure the best process is in place and documented accordingly to articulate best practices across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Also, help run and facilitate webinar-style customer training monthly. 
    Apply here: https://jobs.lever.co/deputy/f73627f0-20fa-457b-a765-cf34d77c6552

    Customer Success Manager

    Director of Customer Success

    VP Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 0

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  • Dec 4 – Customer Success Jobs
    Talent Team
    Dec 4, 2020 | 3 min read

    Role: VP Customer Success
    Location: Salt Lake City, UT, US
    Organization:
    NICE inContact
    As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Develop and Execute retention strategies and renewal processes that meet or exceed the stated retention targets. Identify and institute new functional roles, process improvement, technology requirements, and key performance indicators in advance of company and departmental maturity. Measure progress/success of each team member via tracking of client retention, references & customer satisfaction. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
    Apply here: http://jobs.jobvite.com/incontact/job/og98dfwu


    Role: Director of Customer Success
    Location: Remote, San Diego, California, US 
    Organization: 
    Daasity
    As a Director of Customer Success, you will manage customer success and ensure customers realize the full value of the Daasity platform. Drive product adoption and ongoing use of Daasity, while delivering and maintaining customer happiness. Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Daasity’s footprint and depth of engagement. Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing. Become an expert on the Daasity app and our integrations, while keeping up with industry trends in data analytics in the direct to consumer space. Function as the voice of the customer and provide internal feedback on how Daasity can better serve our customers.
    Apply here: https://www.linkedin.com/jobs/view/2274642274/


    Role: Customer Success Manager
    Location: Waltham, MA, US
    Organization: 
    ZoomInfo
    As a Customer Success Manager, you will act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Closely manage and nurture accounts to identify and eliminate the risk of attrition. Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
    Apply here: https://www.zoominfo.com/about/careers?gh_jid=4920051002&gh_src=d14a9e1e2


    Role: Customer Success Manager 
    Location: Sydney, AU
    Organization: 
    Insight Timer
    As a Customer Success Manager, you will build significant long term relationships with our key clients in the US market. Develop client onboarding plan and work with new clients to ensure smooth onboarding. Develop customer engagement strategies, advising customers on how to reach their business goals, and working with them to implement. Drive product adoption and ongoing usage of the Insight Timer platform. Analyze performance data, develop insights, and recommendations. Work with Product Marketing Manager to develop customer collateral including case studies and client testimonials. Also, work with the Product Manager to communicate client feedback and help to prioritize the product roadmap.
    Apply here: https://www.linkedin.com/jobs/view/2315541099/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Henderson Scott
    As a Customer Success Manager, you will be responsible for building and developing strong trusting relationships with senior stakeholders. Assessing if the customer is using the software to its full capacity. Conducting and analyzing ROI conversions and strategic success planning with customers. Collaborating with technical teams on suggested improvements based on customer feedback. Identify upsell/cross-sell opportunities. Also, negotiating contract renewals.
    Apply here: https://www.linkedin.com/jobs/view/2315541099/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom
    Organization: 
    Hyland
    As a Customer Success Manager, you will drive retention and growth among the assigned group of customers by understanding their business objectives to help them maximize the value of their products and solutions using multiple methods of communication such as digital and non-digital techniques. Effectively identify and partner with resources across departments based on customer objectives to support customers’ needs. Identify and monitor risk in customers not achieving their stated business objectives and develop a risk mitigation plan. Assist as needed in client issues resolution and be accountable for client experience and satisfaction. Represent the voice of the customer to inform the company’s marketing, sales, and product strategy.
    Apply here: https://careers-hyland.icims.com/jobs/6214/job 

    Customer Success Manager

    Director of Customer Success

    VP Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Dec 3 – Customer Success Jobs
    Talent Team
    Dec 3, 2020 | 3 min read

    Role: VP, Customer Success
    Location: Phoenix, AZ, US
    Organization:
    States Title
    As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals. Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Provide regular updates to the Executive Leadership team on progress and execution of customer strategy. Serve as a member of the States Title Senior Leadership Team informing the overall company strategy. Build out the team to support the Qualitative & Quantitative measurement of the success across the Customer Journey. Develop and reinforce leadership capabilities within the Customer Success Organization.
    Apply here: https://www.linkedin.com/jobs/view/2314555701/


    Role: VP, Customer Success, Enterprise
    Location: Remote, San Francisco Bay Area  
    Organization: 
    ON24
    As a VP, Customer Success – Enterprise, you will manage and provide escalation and support for Directors and CSMs in your group. Plan and execute client engagements and act as client escalated point-of-contact for account-related issues and concerns. Work closely with the Sales team to secure add-on and renewal business. You will be responsible for reporting Churn and Downsell metrics to the VP of Customer Success Globally. Work with CSM and AMs to manage and reduce Downsell and Churn by driving utilization and showing value in the ON24 products. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly.
    Apply here: https://jobs.jobvite.com/careers/on24/job/otL6dfwh


    Role: Director, Customer Success
    Location: Toronto, CA
    Organization: 
    Allocadia
    As a Director of Customer Success, you will manage and grow a highly effective team of Enterprise Customer Success Managers through hiring, retention, learning development, coaching, and mentoring. Ensure that every Allocadia customer has a defined path to a maximum value and a plan to get there. Design and refine Customer Success best practices that span across internal teams, and externally with customers. Partnering with Revenue Operations and the VP of Customer Success to optimize and operationalize Gainsight to its fullest extent. Create a CSM culture that is equally adept at identifying risk in an account as they are at identifying and qualifying opportunities for up-sell and cross-sell.
    Apply here: https://www.linkedin.com/jobs/view/2330151569/


    Role: Customer Success and Onboarding Specialist
    Location: Melbourne, Victoria, Australia
    Organization: 
    FMClarity
    As a Customer Success and Onboarding Specialist, you will support the onboarding implementation for major enterprise customers as well as SMBs. Driving every customer to be fully self-sufficient in all the software. Onboard any assigned customers by their onboarding deadlines, and report on the progress of those assigned customers. Manage multiple client cases at a time with strict observance of associated tasks and deadlines. Direct our product development team to ensure all customer feedback is captured and is helping drive our product forward. Work closely with the marketing/commercial team to deliver insights into how we should communicate with leads and prospective clients. Provide technical support through phone calls, email tickets, and online chat.
    Apply here: https://www.linkedin.com/jobs/view/2330136988/


    Role: Customer Success Manager
    Location: London, GB, United Kingdom
    Organization: 
    D2L
    As a Customer Success Manager, you will develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles, and risks. Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals. Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L. Serve as key stakeholder during the Implementation phase and facilitate the transition out of implementation to support. Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution.
    Apply here: https://www.d2l.com/careers/jobs/customer-success-manager-/2514561/?gh_src=f6964ac11us


    Role: Customer Success Manager
    Location: Brighton, GB, United Kingdom
    Organization: 
    Unity Technologies
    As a Customer Success Manager, you will drive retention and growth among your book of accounts by understanding their business needs and helping them succeed. Ensure that customers move swiftly and positively through the customer journey, promoting feature adoption where appropriate. Maintain a cadence of communication with customers about their adoption trends, sentiment, and identifying opportunities for deeper engagement. Analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure and reinforce the success of our customers. Be the voice of our midmarket customers, funneling customer feedback to the appropriate teams to improve the end-to-end customer journey, and address product gaps.
    Apply here: https://careers.unity.com/position/customer-success-manager/2520095?gh_src=ilfw6o

    Customer Success and Onboarding Specialist

    Customer Success Manager

    Director Customer Success

    VP Customer Success

    VP Customer Success - Enterprise

    Posted By SmartKarrot’s
    Talent Team
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  • Dec 2 – Customer Success Jobs
    Talent Team
    Dec 2, 2020 | 3 min read

    Role: Director of Customer Success
    Location: Remote, San Francisco, CA, US
    Organization:
    Wonderschool
    As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Build the processes that enable the post-sale customer onboarding and engagement experience to be optimized. Deliver clear insights to the product org that turn into product improvement priorities; work with prod/eng to create optimal feedback loops (effectively influence cross-functionally). Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Partner with the sales team to successfully create handover post-sale. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.
    Apply here: https://boards.greenhouse.io/wonderschool/jobs/4257949003?gh_src=f65cc7273us


    Role: Director, Customer Success
    Location: Remote, OR, US
    Organization:
    Elastic Path
    As a Director of Customer Success, you will drive customer success strategy to ensure that every customer achieves desired business outcomes, understands how the relationship with Elastic Path can evolve and how services can be added. Identify, develop, and recognize new opportunities for expanding your customers committed revenue. Drive alignment with internal teams and functions to optimize the renewal experience for customers, directly contributing to successful customer renewals, retention, and revenue targets. Partner closely with Account Executives and other cross-functional team members to translate business needs and product requirements into new solutions for customers. Lead and mentor a team of passionate customer champions.
    Apply here: https://jobs.jobvite.com/careers/elasticpath/job/o7k7dfwv/


    Role: Customer Success Manager
    Location: London, GB, UK
    Organization:
    App Annie
    As a Customer Success Manager, you will own and proactively manage a portfolio of App Annie customers. Support your customers to extract the full value out of their App Annie subscription and to grow within the mobile space. You will partner with the marketing team to drive new innovative ways of engaging with customers. Also, partner with the account management team to drive retention and up-sell. Your role is a sales and client relationship role, not a technical support role.
    Apply here: https://www.linkedin.com/jobs/view/2313525856/ 


    Role: Customer Success Manager
    Location: Beaconsfield, England, United Kingdom
    Organization:
    Sargent-Disc Ltd
    As a Customer Success Manager, you will be responsible for a detailed understanding of best practices relevant to retaining and growing customers within Sargent-Disc’s portfolio. Perform initial on-boarding of accounts for Sargent-Disc customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime. Build trust and create meaningful relationships amongst key Executives within each account. Identify and forecast risk as well as growth opportunities within the portfolio of clients. Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.
    Apply here: https://www.linkedin.com/jobs/view/2313558655/


    Role: Senior Enterprise Customer Success Manager
    Location: Sydney, AU
    Organization:
    Pluralsight
    As a Senior Enterprise Customer Success Manager, you will drive forward the customer lifecycle to ensure customer and Pluralsight’s mutual success. Successfully onboarding customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Influence change within customers to drive adoption of best practices and successful value realization, sharing case studies, and success examples of like-minded organizations. Prepare and facilitate tailored business review meetings, training, webinars, demos, and other strategic and supportive interactions. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. 
    Apply here: https://pluralsight.wd1.myworkdayjobs.com/en-US/Careers/job/Sydney-Australia/Senior-Enterprise-Customer-Success-Manager_R0005370#path=


    Role: Customer Success Specialist
    Location: Chennai, Tamil Nadu, India
    Organization:
    Klenty
    As a Customer Success Specialist, you will Onboard New customers with frequent check-ins & training to ensure full adoption. Initiate regular review meetings to get product feedback and discuss product roadmap from your assigned accounts & surface with the Product team. Executive a Quarterly Business Review process for assigned accounts to provide continuous value for the customers. Identify growth opportunities in existing accounts and execute Account Expansion initiatives. Own Assigned accounts and continue to grow the assigned MRR.
    Apply here: https://www.linkedin.com/jobs/view/2314365915/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Senior Enterprise Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
    0 0

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