Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 2 – Customer Success Jobs
Role: Director, Customer Success
Location: Cincinnati, OH, US
Organization: Quotient Technology Inc.
As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences. Partner closely with cross-functional leadership, on the coordination, development, security, and service of business opportunities that deliver against, SLAs, IOs, and MSAs. Define and implement the vision, planning, and execution of the Customer Success function. Influence and establish key expectations, service level agreements, and or commitments that may be unique to the specific customer opportunity with Sales counterparts. Also, develop and advise on best practices in change management, and identify opportunities for continuous improvement.
Apply here: https://jobs.jobvite.com/quotient/job/oLzMdfw3
Role: Customer Success Manager
Location: California, United States
As a Customer Sucess Manager, you will become an Eversound expert, knowing the ins and outs of the product and services we offer. Work collaboratively alongside your fellow team members to support large enterprise customers. Build strategic customer relationships to ensure long-term advocacy and retention with multiple stakeholders in communities. Improve customer retention and proactively engage customers always providing value. Be focused and strategic when it comes to supporting customers and managing your schedule. You will also grow NET retention and customer lifetime value by identifying the evolving needs of your customers and driving them to add-on options in order to achieve your targeted quota.
Apply here: https://www.linkedin.com/jobs/view/2151089930/
Role: Customer Success Manager (Remote)
Location: Toronto, CA
Organization: Ignite Technologies
As a Customer Sucess Manager, you will continuously learn and build domain expertise across multiple products and customers. Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan. Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps for them to grow their usage and value towards best practice. Create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.
Apply here: https://www.linkedin.com/jobs/view/2247876022/
Role: Customer Success Executive
Location: Bengaluru, Karnataka, India
As a Customer Sucess Executive, you will be the customer’s first point of contact. You are their advocate and champion and work directly with the product team. You will be responsible for a continuous approach to actively growing the community of customers. Identify opportunities for growth by relaying information back to the sales team. Management of CRM and other platforms related to delivering customer success. You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary. Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers.
Apply here: https://www.linkedin.com/jobs/view/133308660/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: North Star
As a Customer Sucess Manager, you will be a dedicated contact for strategy, product training, and platform questions. Lead and inspire customers to personalize their marketing programs, targeted and effective, while simultaneously driving business outcomes for ROI. Analyze customer use-cases and recommend market/vertical best practices for optimizing product usage and adoption and enhance client marketing programs. Work with commercial account owners to ensure successful renewals and upsells. Also, work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.
Apply here: https://www.linkedin.com/jobs/view/2231285642/
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