Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Nov 3 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Los Angeles Metropolitan Area, US
Organization: 80Twenty
As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth, and reduce churn. Collaborate with key stakeholders in Sales, Operations, Engineering, and Executive C-suite to create cohesive strategies across the organization.
Apply here: https://www.linkedin.com/jobs/view/1979348677/
Role: Director of Customer Success, Teams
Location: Remote, US
Organization: Stack Overflow
As a Director of Customer Success, you will manage a team of segment-aligned Customer Success Managers, Onboarding Specialists, and Insights Analysts to guide them towards adoption and renewal goals. Instruct Customer Success Managers on methods to strategically advise goal achievement, developing customer growth plans, and signaling high potential and at-risk customers. Be an account escalation point for adoption, renewal, and executive support. Collaborate with key internal and external stakeholders to enhance the Stack Overflow brand and suite of offerings. Partner cross-functionally with Stack Overflow Account Executives, Product, Engineering, and Marketing teams to continuously improve the customer experience.
Apply here: https://stackoverflow.com/company/work-here/2131238?gh_jid=2131238&gh_src=6321df2b1us
Role: Senior Customer Success Manager
Location: New York City, NY, US
Organization: Celtra
As a Senior Customer Success Manager, you will be responsible for developing customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at the Senior level. You will help clients to establish new workflows & institute behavioral changes (the old way vs new way) in collaboration with solution consultants and maintain a strong knowledge of Celtra products and value proposition for enterprise clients.
Apply here: https://celtra.recruiterbox.com/jobs/fk0uwez/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Hatch
As a Senior Customer Success Manager, you will be working with the broader CS team to ensure employers and job seekers have access to the right information at the right time. Customer discovery calls with fast-growing tech businesses. Working with Product and Marketing to build sales collateral and experiences that help onboard customers. Identifying opportunities for growth and expansion in existing accounts. Also, sharing insights in cross-functional meetings, using real customer feedback to influence product decisions.
Apply here: https://www.hatch.team/discover/role/senior-customer-success-manager
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Client Server
As a Customer Success Manager, you will be working closely with ops engineers and other key stakeholders in the business to manage key client accounts, driving adoption and outcomes leading to renewals, expansion, and advocacy. Present and discuss cyber-security solutions to C-level stakeholders and information security experts. As required, and where it is safe to do so, visit client sites at short notice.
Apply here: https://www.linkedin.com/jobs/view/2234235194/
Role: Customer Success Manager – UK
Location: London, GB, UK
Organization: Thycotic
As a Customer Success Manager, you will communicate with the customer using multiple technology channels. Maintain detailed records of assigned customers. Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc. Assist sales with locating customers willing to take a reference call or lend their name to an RFP or report. Collect and maintain customer profile information and customer sentiment through onboarding, surveys, customer engagement portal, etc. to improve the Thycotic business and customer journey.
Apply here: https://jobs.lever.co/thycotic/094eabf7-2a47-4639-bfc3-63ef6fc9b9430 Posted By SmartKarrot’s
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Aug 02 – Customer Success JobsShare this job list:
Role: Strategic Customer Success Manager
Location: Austin, TX, US
Organization: Rapid7
As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Provide detailed reports to management regarding task and revenue activity. Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.
Apply here: https://www.linkedin.com/jobs/view/2565290482/
Role: Customer Success Manager – Enterprise
Location: San Francisco, CA, US
Organization: MasterClass
As a Customer Success Manager, you will increase customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Manage all post-sales activity for top customers through strong relationship-building, product knowledge, planning, and execution. Ensure that a plan is in place with each customer for deployment, change management, and adoption programs. Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs. Function as the customer advocate and provide internal feedback on how we can better serve the enterprise customers.
Apply here: https://www.linkedin.com/jobs/view/2663816406/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: ADVIZA
As a Customer Success Manager, you will own an overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Conduct regular business review meetings with key accounts. Ensure senior stakeholder relationships are grown and maintained.
Apply here: https://www.linkedin.com/jobs/view/2652758321/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
Organization: Safewill
As a Customer Success Specialist, you will be delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date, responding quickly to customer queries. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Driving conversion and retention by reaching out to end-users to help them use the platform.
Apply here: https://www.linkedin.com/jobs/view/2646793581/
Role: Global Customer Success Manager (SAAS)
Location: Remote, United Kingdom
Organization: Expert Executive Recruiters
As a Global Customer Success Manager, you will be responsible for hands-on management and ownership of key enterprise and SMB accounts globally (with a focus on EMEA and USA markets). Managing clients relationships on a regular basis (online meetings and email correspondence). Ensure successful implementation, onboarding and adoption for new clients from the customer success perspective. Serve as the internal advocate and voice of the customer within R&D and product teams. Translate customer impact and sense of urgency into actionable tasks for internal engineering and product teams. Work closely with the operations team to monitor delivery and KPI’s. Maintain ongoing retention through proactive actions.
Apply here: https://www.linkedin.com/jobs/view/2659144801/0 Posted By SmartKarrot’s
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Jul 30 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, Boulder, CO, US
Organization: arturo.ai
As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Strong focus on driving engagement and adoption of the platform to promote retention and loyalty. Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention. Partner with the Engineering team on identification and tracking of enhancements requests and bugs. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2666129196/
Role: Customer Success Manager (Ecommerce)
Location: Miami, FL, US
Organization: Intelletec
As a Customer Success Manager, you will own a book of business of user or partner accounts, be a trusted partner and consultant, and help them grow successful by demonstrating the opportunities available through their business and advertising solutions. Take accountability for the success of users or partners assigned to you, their satisfaction, and the value they get from the products by taking their perspective and business’ needs as first priority. Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Identify opportunities to improve their current processes, tools, reporting, and documentation. Work closely with their sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer.
Apply here: https://www.linkedin.com/jobs/view/2288645195/
Role: Director of Customer Success
Location: Remote, United Kingdom
Organization: Founder and Lightning
As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Key interface point between clients and the delivery, product, and development teams. Jointly responsible with management peers for ensuring that both existing and new projects are set up to succeed and are executed at or above founders’ expectations. Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups.
Apply here: https://www.linkedin.com/jobs/view/2665979971/
Role: Customer Success Executive
Location: Portsmouth, England, United Kingdom
Organization: Lead Forensics
As a Director of Customer Success, you will be building and maintaining relationships with small to medium-size business clients. Managing a portfolio of c200 client accounts across Europe. Recognising and developing business opportunities within your client base. Training clients to use the software effectively. Improve the customer journey and satisfaction by helping them achieve their ROI. Providing support, assistance, and dispute resolution throughout the contract lifetime.
Apply here: https://www.linkedin.com/jobs/view/2665949128/
Role: Customer Success Manager, APAC
Location: Remote, Bangalore Urban district, Karnataka, India
Organization: HackerRank
As a Director of Customer Success, you will proactively onboard all new paying customers and deeply understand their needs in order to best align the software to their goals. Onboarding may include in-person product trainings when and if needed. Increase customer retention by conducting regular check-in meetings, and perform quarterly checks for reviews. Collaborate with the Product, Engineering, and Customer Support team as necessary to resolve technical bugs and issues. Work alongside with the Sales team to identify up-sell opportunities. Track accounts to identify churn risk and work proactively to eliminate risk. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Apply here: https://www.linkedin.com/jobs/view/2660731124/0 Posted By SmartKarrot’s
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Jul 29 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, Chicago, IL, US
Organization: HiringThing
As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Identify and implement technology and processes to scale implementations and channel partnership development. Remain current on industry trends and technical information, as well as the competitive landscape. Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Manage the renewal process for channel partners. Effectively demonstrate detailed product knowledge and value of the product.
Apply here: https://www.linkedin.com/jobs/view/2661766721/
Role: Client Success Director
Location: Remote, United States
Organization: Happify Health
As a Client Success Director, you will monitor and manage ongoing client success metrics including user activation, usage, retention, marketing execution, service level agreements, and other commitments. Develop data-driven playbooks that drive client results and inform product roadmap. Own regular client meeting agendas and engage with clients both tactically and strategically to ensure program goals being met and day-to-day needs are managed. Monitor the client portal and other data points to track progress, identify needs and proactively work with Happify team and client to address. Collaborate with the client to deploy strategies for product adoption and will measure results, and engage internal resources to assist clients as appropriate. Identify marketing, communication, and referral touch points within clients’ organization and benefits ecosystem to streamline user experience and value.
Apply here: https://www.linkedin.com/jobs/view/2661763073/
Role: Customer Success Manager – Music & Entertainment
Location: London, England, United Kingdom
Organization: Realife Tech
As a Customer Success Manager, you will be managing a broad portfolio of our customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimize their usage of our platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients.
Apply here: https://www.linkedin.com/jobs/view/2661742874/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Splunk
As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues, or escalations and work with the Account team to drive customer happiness.
Apply here: https://www.linkedin.com/jobs/view/2661746519/
Role: Customer Success Manager, APAC
Location: Sydney, New South Wales, Australia
Organization: Fivetran
As a Customer Success Manager, you will Increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product, and Support when appropriate. Identify product feedback from customers, spotting trends, and surfacing to help shape product road map.
Apply here: https://www.linkedin.com/jobs/view/2665615041/
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