Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Nov 3 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Los Angeles Metropolitan Area, US
Organization: 80Twenty
As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth, and reduce churn. Collaborate with key stakeholders in Sales, Operations, Engineering, and Executive C-suite to create cohesive strategies across the organization.
Apply here: https://www.linkedin.com/jobs/view/1979348677/
Role: Director of Customer Success, Teams
Location: Remote, US
Organization: Stack Overflow
As a Director of Customer Success, you will manage a team of segment-aligned Customer Success Managers, Onboarding Specialists, and Insights Analysts to guide them towards adoption and renewal goals. Instruct Customer Success Managers on methods to strategically advise goal achievement, developing customer growth plans, and signaling high potential and at-risk customers. Be an account escalation point for adoption, renewal, and executive support. Collaborate with key internal and external stakeholders to enhance the Stack Overflow brand and suite of offerings. Partner cross-functionally with Stack Overflow Account Executives, Product, Engineering, and Marketing teams to continuously improve the customer experience.
Apply here: https://stackoverflow.com/company/work-here/2131238?gh_jid=2131238&gh_src=6321df2b1us
Role: Senior Customer Success Manager
Location: New York City, NY, US
Organization: Celtra
As a Senior Customer Success Manager, you will be responsible for developing customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at the Senior level. You will help clients to establish new workflows & institute behavioral changes (the old way vs new way) in collaboration with solution consultants and maintain a strong knowledge of Celtra products and value proposition for enterprise clients.
Apply here: https://celtra.recruiterbox.com/jobs/fk0uwez/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Hatch
As a Senior Customer Success Manager, you will be working with the broader CS team to ensure employers and job seekers have access to the right information at the right time. Customer discovery calls with fast-growing tech businesses. Working with Product and Marketing to build sales collateral and experiences that help onboard customers. Identifying opportunities for growth and expansion in existing accounts. Also, sharing insights in cross-functional meetings, using real customer feedback to influence product decisions.
Apply here: https://www.hatch.team/discover/role/senior-customer-success-manager
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Client Server
As a Customer Success Manager, you will be working closely with ops engineers and other key stakeholders in the business to manage key client accounts, driving adoption and outcomes leading to renewals, expansion, and advocacy. Present and discuss cyber-security solutions to C-level stakeholders and information security experts. As required, and where it is safe to do so, visit client sites at short notice.
Apply here: https://www.linkedin.com/jobs/view/2234235194/
Role: Customer Success Manager – UK
Location: London, GB, UK
Organization: Thycotic
As a Customer Success Manager, you will communicate with the customer using multiple technology channels. Maintain detailed records of assigned customers. Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc. Assist sales with locating customers willing to take a reference call or lend their name to an RFP or report. Collect and maintain customer profile information and customer sentiment through onboarding, surveys, customer engagement portal, etc. to improve the Thycotic business and customer journey.
Apply here: https://jobs.lever.co/thycotic/094eabf7-2a47-4639-bfc3-63ef6fc9b9430 Posted By SmartKarrot’s
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Jun 18 – Customer Success JobsShare this job list:
Role: Associate Director, Customer Success
Location: Remote, United States
Organization: AKASA
As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review. Manage and increase customer satisfaction, renewal/expansion, and overall client health. Help develop/deliver scalable and efficient customer success strategies. Adopt, help manage customer success best practices and methodologies for successful engagements throughout the customer lifecycle. Hire, mentor, and train customer success team. Coordinate client deliverables and automation rollouts with engineering and revenue cycle operations departments. Work directly with sales leadership to support customer expansion. Use client data feeds and Alpha Health data inputs to organize performance deliverables and insights.
Apply here: https://www.linkedin.com/jobs/view/2564805067/
Role: Director of Customer Success
Location: San Francisco, CA, US
Organization: Canary Technologies
As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Establish and manage Customer Success KPIs (Renewal Rate, Customer Health, Onboarding Success Rate, etc.). Establish upsell and cross-sell playbooks to expand Canary footprint within the customer base. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup.
Apply here: https://www.linkedin.com/jobs/view/2460158643/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Salt
As a Customer Success Manager, you will be responsible for a small portfolio of high-value enterprise customers (between 5-10 customers), ensuring that each customer is gaining maximum value from the solution. Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores. Oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions. Review meetings, creating roadmaps and strategy review. Identify ways to improve services and feedback product suggestions internally.
Apply here: https://www.linkedin.com/jobs/view/2598075670/
Role: Senior Customer Success Manager
Location: Cardiff, Wales, United Kingdom
Organization: Alert Logic
As a Customer Success Manager, you will build strong, trusted, and influential relationships with strategic customers and the Alert Logic organization. Provide strategic leadership and day-to-day direction for the delivery of Alert Logic services to customers. Prepare and delivery Monthly and Quarterly Business Review with customers focusing on values and partnership growth strategy. Develop and maintain effective communication with customers on a regular basis at various levels including Operations, Security, and Executive. Liaise between customers and Alert Logic Operations, Product, Sales, Accounting, and Finance to resolve customer needs and concerns. Analyze operational processes, escalation procedures, training, and hiring needs to identify improvements of Alert Logic service delivery and service values to customers.
Apply here: https://www.linkedin.com/jobs/view/2604369170/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Intralinks
As a Customer Success Manager, you will onboard and train customers and facilitate a positive experience in their use of the Intralinks platform. Responsible for the coordination and completion of projects on the Customer Success team. Develop familiarity with a variety of the field’s concepts, practices, and procedures. Work closely with their assigned sales teams. Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process. Manage customer relationships and expectations. Performs other duties as assigned.
Apply here: https://www.linkedin.com/jobs/view/2604372813/0 Posted By SmartKarrot’s
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Jun 17 – Customer Success JobsShare this job list:
Role: Senior Director, Customer Success
Location: New York, NY, US
Organization: Arcadia
As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Develop and execute strategies that result in an increased LTV across all customer segments. Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members. Manage and lead the team to develop delivery plans that maximize member experience and achieve higher value realization and member satisfaction. Contribute thought leadership and best practices, both internally and externally, around member service experience improvements.
Apply here: https://www.linkedin.com/jobs/view/2483683387/
Role: Director, Customer Success (Remote)
Location: Remote, Chicago, IL, US
Organization:Axon
As a Director of Customer Success, you will conduct bi-weekly 1:1s and team meetings; provide feedback and coaching on an ongoing basis. Establish and track career development goals for individuals on the team, as well as team KPIs. Provide direction and leadership on the execution of new team initiatives and workflows. Work closely alongside the CSMs to develop account plans and relationship-management strategies. Act as a key point of contact for marketing, product, and customer support activities and programs. Monitor customer risk and serve as the point of contact for escalations. Create and maintain playbooks to standardize practices and maximize efficiency. Communicate regularly with Axon’s executives to provide key insights, quarterly metrics, and suggestions for improving CX across Axon’s entire customer base.
Apply here: https://www.linkedin.com/jobs/view/2592605617/
Role: Enterprise Customer Success Manager | $250k
Location: Sydney, New South Wales, Australia
Organization: ADVIZA
As an Enterprise Customer Success Manager, you will become a leading expert on the full suite of products and software solutions. Break down client complexity and make it simple to understand for clients and internal stakeholders. Engage the top 10 Major Enterprise Accounts, at an organizational level. Frequently attend client meetings as a platform expert with the intention and ability to educate the client on their current solution and requirements. Recommend best practices to help the client scope out their current and future software needs. Assist in identifying opportunities for expansion as well as increasing client retention and experience.
Apply here: https://www.linkedin.com/jobs/view/2566995869/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Futr
As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Futr. Serve as the main point of contact and liaison between clients and the rest of the Futr team, including support, sales and product teams. Have the opportunity to upsell to existing customers, connecting their goals and challenges with their Futr solution. Take ownership of new accounts and manage their onboarding and adoption whilst increasing usage within their organization. Lead online webinars and demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realising the full potential of the Futr solution.
Apply here: https://www.linkedin.com/jobs/view/2584111489/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Stackline
As a Customer Success Manager, you will keep your team on track and ensure key action items and deliverables are always on time and exceeding the client’s expectations. Build strategic relationships within complex organizations to understand client difficulties and present Stackline solutions. Understand your customers, and act as their internal Stackline advocate to influence changes in process, product, communication, and more. Use the Stackline tools at your fingertips to educate and inform customers and drive their eCommerce business forward. Become a subject matter expert of the Stackline platform and be the go-to for platform questions, training and troubleshooting.
Apply here: https://www.linkedin.com/jobs/view/2592160368/0 Posted By SmartKarrot’s
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Jun 16 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Waltham, MA, US
Organization: Evolv Technology
As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Define and drive the ideal customer experience in close partnership with senior leadership across Services, Product, Marketing and Sales. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores. Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Identify expansion opportunities and partner with sales to successfully close such opportunities. Advocate for changes in other departments’ ways of working (as it relates to customer experience) and collaborate with them to implement those.
Apply here: https://www.linkedin.com/jobs/view/2599434444/
Role: Director of Customer Success
Location: Remote, Montclair, NJ, US
Organization: LifeHikes®
As a Director of Customer Success, you will lead and scale a global customer-centric support strategy to meet and anticipate the business needs . Collaborate across departments to optimize all phases of the customer journey. Partner internally to optimize feedback loops, issue resolution time, and customer escalations. Ensure best-in-class support outcomes. Establish and manage relationships with vendors integral to the customer success journey. Over time, recruit and lead a diverse team of customer success managers, establishing the most efficient processes to learn fast and deliver predictable results. Own departmental vision, goals, and budget, ensuring the team is supported and successful in bringing all initiatives to life.
Apply here: https://www.linkedin.com/jobs/view/2599746902/
Role: Customer Success Manager
Location: Edinburgh, Scotland, United Kingdom
Organization: SolarWinds
As a Customer Success Manager, you will act as the primary relationship holder and point of contact for partners in a defined territory. Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impact retention rate; increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources. Drive awareness of N-able suite of product offerings and identify new opportunities in collaboration with the sales team. Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources. Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate. Be the voice of the customer internally, providing feedback to all relevant departments.
Apply here: https://www.linkedin.com/jobs/view/2595417502/
Role: Customer Success Manager
Location: The Home, England, United Kingdom
Organization: SAI Global
As a Customer Success Manager, you will ensure proper delivery, onboarding and adoption of products and services and conduct ongoing operational reviews. Partner with Account Managers to facilitate successful renewals of customers. Drive revenue growth through adoption and identify opportunities for upsell and cross sell. Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value-driven discussions (Approximately 20% travel is estimated). Manage assigned customer relationships to ensure that the highest level of service is provided and customer loyalty is optimized. Serve as the point of contact for the delivery of services and customer support. Liaise with all necessary internal departments to ensure customer solutions are delivered as agreed upon scope and timelines.
Apply here: https://www.linkedin.com/jobs/view/2600822692/
Role: Customer Success Manager
Location: Canberra, Australian Capital Territory, Australia
Organization: Teradata
As a Customer Success Manager, you will have one or more target accounts, which in partnership with the Account Team, you develop a relevant, actionable customer success plan. Drive utilization of Teradata software and services, through the success of the customer. Educate customers on how to use Teradata solutions to solve their most demanding business issues. Serve as trusted technical advisor to clients and a facilitator of additional Teradata SMEs and functions. Increase use of Teradata software through the positioning of new features, use cases and adding new applications. Partner with other account team members on overall account planning and strategy. Partner with the account team and renewal managers to ensure renewals are completed on time as well as look for opportunities for upselling.
Apply here: https://www.linkedin.com/jobs/view/2590983426/
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