Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 3 – Customer Success Jobs
Role: Director of Customer Success
Location: Los Angeles Metropolitan Area, US
As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth, and reduce churn. Collaborate with key stakeholders in Sales, Operations, Engineering, and Executive C-suite to create cohesive strategies across the organization.
Apply here: https://www.linkedin.com/jobs/view/1979348677/
Role: Director of Customer Success, Teams
Location: Remote, US
Organization: Stack Overflow
As a Director of Customer Success, you will manage a team of segment-aligned Customer Success Managers, Onboarding Specialists, and Insights Analysts to guide them towards adoption and renewal goals. Instruct Customer Success Managers on methods to strategically advise goal achievement, developing customer growth plans, and signaling high potential and at-risk customers. Be an account escalation point for adoption, renewal, and executive support. Collaborate with key internal and external stakeholders to enhance the Stack Overflow brand and suite of offerings. Partner cross-functionally with Stack Overflow Account Executives, Product, Engineering, and Marketing teams to continuously improve the customer experience.
Apply here: https://stackoverflow.com/company/work-here/2131238?gh_jid=2131238&gh_src=6321df2b1us
Role: Senior Customer Success Manager
Location: New York City, NY, US
As a Senior Customer Success Manager, you will be responsible for developing customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at the Senior level. You will help clients to establish new workflows & institute behavioral changes (the old way vs new way) in collaboration with solution consultants and maintain a strong knowledge of Celtra products and value proposition for enterprise clients.
Apply here: https://celtra.recruiterbox.com/jobs/fk0uwez/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will be working with the broader CS team to ensure employers and job seekers have access to the right information at the right time. Customer discovery calls with fast-growing tech businesses. Working with Product and Marketing to build sales collateral and experiences that help onboard customers. Identifying opportunities for growth and expansion in existing accounts. Also, sharing insights in cross-functional meetings, using real customer feedback to influence product decisions.
Apply here: https://www.hatch.team/discover/role/senior-customer-success-manager
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Client Server
As a Customer Success Manager, you will be working closely with ops engineers and other key stakeholders in the business to manage key client accounts, driving adoption and outcomes leading to renewals, expansion, and advocacy. Present and discuss cyber-security solutions to C-level stakeholders and information security experts. As required, and where it is safe to do so, visit client sites at short notice.
Apply here: https://www.linkedin.com/jobs/view/2234235194/
Role: Customer Success Manager – UK
Location: London, GB, UK
As a Customer Success Manager, you will communicate with the customer using multiple technology channels. Maintain detailed records of assigned customers. Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc. Assist sales with locating customers willing to take a reference call or lend their name to an RFP or report. Collect and maintain customer profile information and customer sentiment through onboarding, surveys, customer engagement portal, etc. to improve the Thycotic business and customer journey.
Apply here: https://jobs.lever.co/thycotic/094eabf7-2a47-4639-bfc3-63ef6fc9b943
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