Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 9 – Customer Success Jobs
Role: Enterprise Customer Success Regional Director
Location: Clearwater, FL, US
The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production. Track, manage, and ensure that the Enterprise Customer Success teams are delivering exceptional customer experiences. Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn. Plan, lead and manage the growth, expansion, and organizational capacity of the Enterprise Customer Success Department. Develop and groom strong, high-performing VP Customer Relations, Enterprise Customer Success managers, CSMs, and Pricing Specialists. Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector.
Apply here: https://www.linkedin.com/jobs/view/2022439337/
Role: Customer Success Director – Northeast
Location: Emeryville, CA, US
As a Customer Success Director, you will partner with Sales, TAMs, and other cross-functional teammates to drive successful outcomes for our customers, many of which are the largest and most complex organizations in the world. Develop and maintain strong partnerships with customer stakeholders and executive sponsors to ensure alignment with business needs. Driving maximum integration of the Tanium platform into business processes and controls to increase ROI and efficiency objectives. Work with the account team to ensure renewals and drive additional use cases and adoption across our customers. Also, leading practice development efforts to continually drive maturity and improvement of our leading Customer Success program.
Apply here: https://www.tanium.com/careers/2382258?gh_jid=2382258
Role: Enterprise Customer Success Manager
Location: Brisbane, Queensland, Australia
As an Enterprise Customer Success Manager, you will increase customer lifetime value through product adoption, customer satisfaction, and overall customer health. You will manage our key customer relationships with large corporate accounts from initial onboarding through to expansion, advocacy, and renewal. Training and onboarding new users. Building out strategies to optimize account usage and sales. Ensuring key accounts are on the right usage trajectory. Be the voice of the customer and relate feedback and insights back to Customer Success, Product, and Growth.
Apply here: https://www.linkedin.com/jobs/view/2255296394/
Role: Customer Success Manager
Location: London, GB, UK
As a Customer Success Manager, you will develop a trusted advisor relationship across a variety of functions and roles, including executives, decision-makers, product managers, and functional users. Ensure renewals, identify and prioritize growth opportunities, and drive revenue through expansion/upsell. Collaborate with internal functional counterparts to enable customer marketing, product roadmap, and overall communication. Understand all aspects of TIBCO CIC functionality and perform demonstrations/training for new users within a customer’s organization. Advocate for customers internally to ensure the utmost customer satisfaction. Act as a thought leader and subject matter/product expert.
Apply here: https://recruit.hirebridge.com/v3/careercenter/v2/details.aspx?jid=528523&cid=7167&locvalue=1062
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program. Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated timeframe. Accelerate the adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe. Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups. Integrate retention, adoption, user experience and happiness as part of every customer engagement strategy. Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers.
Apply here: https://www.linkedin.com/jobs/view/1995094124/
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