Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 9 – Customer Success Jobs
    Talent Team
    Nov 9, 2020 | 2 min read

    Role: Enterprise Customer Success Regional Director
    Location: Clearwater, FL, US
    Organization:
    KnowBe4
    The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production. Track, manage, and ensure that the Enterprise Customer Success teams are delivering exceptional customer experiences. Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn. Plan, lead and manage the growth, expansion, and organizational capacity of the Enterprise Customer Success Department. Develop and groom strong, high-performing VP Customer Relations, Enterprise Customer Success managers, CSMs, and Pricing Specialists. Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector.
    Apply here:
    https://www.linkedin.com/jobs/view/2022439337/


    Role: Customer Success Director – Northeast 
    Location: Emeryville, CA, US  
    Organization:
    Tanium
    As a Customer Success Director, you will partner with Sales, TAMs, and other cross-functional teammates to drive successful outcomes for our customers, many of which are the largest and most complex organizations in the world. Develop and maintain strong partnerships with customer stakeholders and executive sponsors to ensure alignment with business needs. Driving maximum integration of the Tanium platform into business processes and controls to increase ROI and efficiency objectives. Work with the account team to ensure renewals and drive additional use cases and adoption across our customers. Also, leading practice development efforts to continually drive maturity and improvement of our leading Customer Success program. 
    Apply here: https://www.tanium.com/careers/2382258?gh_jid=2382258


    Role: Enterprise Customer Success Manager
    Location: Brisbane, Queensland, Australia
    Organization:
    Askable
    As an Enterprise Customer Success Manager, you will increase customer lifetime value through product adoption, customer satisfaction, and overall customer health. You will manage our key customer relationships with large corporate accounts from initial onboarding through to expansion, advocacy, and renewal. Training and onboarding new users. Building out strategies to optimize account usage and sales. Ensuring key accounts are on the right usage trajectory. Be the voice of the customer and relate feedback and insights back to Customer Success, Product, and Growth. 
    Apply here: https://www.linkedin.com/jobs/view/2255296394/


    Role: Customer Success Manager
    Location: London, GB, UK
    Organization:
    TIBCO
    As a Customer Success Manager, you will develop a trusted advisor relationship across a variety of functions and roles, including executives, decision-makers, product managers, and functional users. Ensure renewals, identify and prioritize growth opportunities, and drive revenue through expansion/upsell. Collaborate with internal functional counterparts to enable customer marketing, product roadmap, and overall communication. Understand all aspects of TIBCO CIC functionality and perform demonstrations/training for new users within a customer’s organization. Advocate for customers internally to ensure the utmost customer satisfaction. Act as a thought leader and subject matter/product expert. 
    Apply here: https://recruit.hirebridge.com/v3/careercenter/v2/details.aspx?jid=528523&cid=7167&locvalue=1062


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India
    Organization:
    AppViewX
    As a Customer Success Manager, you will work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program. Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated timeframe. Accelerate the adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe. Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups. Integrate retention, adoption, user experience and happiness as part of every customer engagement strategy. Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers. 
    Apply here: https://www.linkedin.com/jobs/view/1995094124/

    Customer Success Director

    Customer Success Manager

    Enterprise Customer Success Manager

    Enterprise Customer Success Regional Director

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 18 – Customer Success Jobs
    Talent Team
    Jun 18, 2021 | 2 min read

    Role: Associate Director, Customer Success
    Location: Remote, United States  
    Organization: 
    AKASA
    As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review. Manage and increase customer satisfaction, renewal/expansion, and overall client health. Help develop/deliver scalable and efficient customer success strategies. Adopt, help manage customer success best practices and methodologies for successful engagements throughout the customer lifecycle. Hire, mentor, and train customer success team. Coordinate client deliverables and automation rollouts with engineering and revenue cycle operations departments. Work directly with sales leadership to support customer expansion. Use client data feeds and Alpha Health data inputs to organize performance deliverables and insights. 
    Apply here: https://www.linkedin.com/jobs/view/2564805067/   


    Role: Director of Customer Success 
    Location: San Francisco, CA, US
    Organization: 
    Canary Technologies
    As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Establish and manage Customer Success KPIs (Renewal Rate, Customer Health, Onboarding Success Rate, etc.). Establish upsell and cross-sell playbooks to expand Canary footprint within the customer base. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup. 
    Apply here: https://www.linkedin.com/jobs/view/2460158643/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Salt
    As a Customer Success Manager, you will be responsible for a small portfolio of high-value enterprise customers (between 5-10 customers), ensuring that each customer is gaining maximum value from the solution. Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores. Oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions. Review meetings, creating roadmaps and strategy review. Identify ways to improve services and feedback product suggestions internally. 
    Apply here: https://www.linkedin.com/jobs/view/2598075670/


    Role: Senior Customer Success Manager 
    Location: Cardiff, Wales, United Kingdom
    Organization: 
    Alert Logic
    As a Customer Success Manager, you will build strong, trusted, and influential relationships with strategic customers and the Alert Logic organization. Provide strategic leadership and day-to-day direction for the delivery of Alert Logic services to customers. Prepare and delivery Monthly and Quarterly Business Review with customers focusing on values and partnership growth strategy. Develop and maintain effective communication with customers on a regular basis at various levels including Operations, Security, and Executive. Liaise between customers and Alert Logic Operations, Product, Sales, Accounting, and Finance to resolve customer needs and concerns. Analyze operational processes, escalation procedures, training, and hiring needs to identify improvements of Alert Logic service delivery and service values to customers. 
    Apply here: https://www.linkedin.com/jobs/view/2604369170/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Intralinks
    As a Customer Success Manager, you will onboard and train customers and facilitate a positive experience in their use of the Intralinks platform. Responsible for the coordination and completion of projects on the Customer Success team. Develop familiarity with a variety of the field’s concepts, practices, and procedures. Work closely with their assigned sales teams. Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process. Manage customer relationships and expectations. Performs other duties as assigned. 
    Apply here: https://www.linkedin.com/jobs/view/2604372813/

    Associate Director of Customer Success

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 17 – Customer Success Jobs
    Talent Team
    Jun 17, 2021 | 2 min read

    Role: Senior Director, Customer Success
    Location: New York, NY, US
    Organization: 
    Arcadia
    As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Develop and execute strategies that result in an increased LTV across all customer segments. Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members. Manage and lead the team to develop delivery plans that maximize member experience and achieve higher value realization and member satisfaction. Contribute thought leadership and best practices, both internally and externally, around member service experience improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2483683387/


    Role: Director, Customer Success (Remote) 
    Location: Remote, Chicago, IL, US
    Organization:
    Axon
    As a Director of Customer Success, you will conduct bi-weekly 1:1s and team meetings; provide feedback and coaching on an ongoing basis. Establish and track career development goals for individuals on the team, as well as team KPIs. Provide direction and leadership on the execution of new team initiatives and workflows. Work closely alongside the CSMs to develop account plans and relationship-management strategies. Act as a key point of contact for marketing, product, and customer support activities and programs. Monitor customer risk and serve as the point of contact for escalations. Create and maintain playbooks to standardize practices and maximize efficiency. Communicate regularly with Axon’s executives to provide key insights, quarterly metrics, and suggestions for improving CX across Axon’s entire customer base. 
    Apply here: https://www.linkedin.com/jobs/view/2592605617/


    Role: Enterprise Customer Success Manager | $250k 
    Location: Sydney, New South Wales, Australia
    Organization: 
    ADVIZA
    As an Enterprise Customer Success Manager, you will become a leading expert on the full suite of products and software solutions. Break down client complexity and make it simple to understand for clients and internal stakeholders. Engage the top 10 Major Enterprise Accounts, at an organizational level. Frequently attend client meetings as a platform expert with the intention and ability to educate the client on their current solution and requirements. Recommend best practices to help the client scope out their current and future software needs. Assist in identifying opportunities for expansion as well as increasing client retention and experience. 
    Apply here: https://www.linkedin.com/jobs/view/2566995869/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Futr
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Futr. Serve as the main point of contact and liaison between clients and the rest of the Futr team, including support, sales and product teams. Have the opportunity to upsell to existing customers, connecting their goals and challenges with their Futr solution. Take ownership of new accounts and manage their onboarding and adoption whilst increasing usage within their organization. Lead online webinars and demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realising the full potential of the Futr solution. 
    Apply here: https://www.linkedin.com/jobs/view/2584111489/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Stackline
    As a Customer Success Manager, you will keep your team on track and ensure key action items and deliverables are always on time and exceeding the client’s expectations. Build strategic relationships within complex organizations to understand client difficulties and present Stackline solutions. Understand your customers, and act as their internal Stackline advocate to influence changes in process, product, communication, and more. Use the Stackline tools at your fingertips to educate and inform customers and drive their eCommerce business forward. Become a subject matter expert of the Stackline platform and be the go-to for platform questions, training and troubleshooting. 
    Apply here: https://www.linkedin.com/jobs/view/2592160368/

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 16 – Customer Success Jobs
    Talent Team
    Jun 16, 2021 | 3 min read

    Role: Customer Success Director
    Location: Waltham, MA, US
    Organization: 
    Evolv Technology
    As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Define and drive the ideal customer experience in close partnership with senior leadership across Services, Product, Marketing and Sales. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores. Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Identify expansion opportunities and partner with sales to successfully close such opportunities. Advocate for changes in other departments’ ways of working (as it relates to customer experience) and collaborate with them to implement those. 
    Apply here: https://www.linkedin.com/jobs/view/2599434444/


    Role: Director of Customer Success 
    Location: Remote, Montclair, NJ, US
    Organization: 
    LifeHikes®
    As a Director of Customer Success, you will lead and scale a global customer-centric support strategy to meet and anticipate the business needs . Collaborate across departments to optimize all phases of the customer journey. Partner internally to optimize feedback loops, issue resolution time, and customer escalations. Ensure best-in-class support outcomes. Establish and manage relationships with vendors integral to the customer success journey. Over time, recruit and lead a diverse team of customer success managers, establishing the most efficient processes to learn fast and deliver predictable results. Own departmental vision, goals, and budget, ensuring the team is supported and successful in bringing all initiatives to life. 
    Apply here: https://www.linkedin.com/jobs/view/2599746902/


    Role: Customer Success Manager 
    Location: Edinburgh, Scotland, United Kingdom
    Organization: 
    SolarWinds
    As a Customer Success Manager, you will act as the primary relationship holder and point of contact for partners in a defined territory. Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impact retention rate; increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources. Drive awareness of N-able suite of product offerings and identify new opportunities in collaboration with the sales team. Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources. Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate. Be the voice of the customer internally, providing feedback to all relevant departments. 
    Apply here: https://www.linkedin.com/jobs/view/2595417502/


    Role: Customer Success Manager 
    Location: The Home, England, United Kingdom
    Organization: 
    SAI Global
    As a Customer Success Manager, you will ensure proper delivery, onboarding and adoption of products and services and conduct ongoing operational reviews. Partner with Account Managers to facilitate successful renewals of customers. Drive revenue growth through adoption and identify opportunities for upsell and cross sell. Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value-driven discussions (Approximately 20% travel is estimated). Manage assigned customer relationships to ensure that the highest level of service is provided and customer loyalty is optimized. Serve as the point of contact for the delivery of services and customer support. Liaise with all necessary internal departments to ensure customer solutions are delivered as agreed upon scope and timelines. 
    Apply here: https://www.linkedin.com/jobs/view/2600822692/


    Role: Customer Success Manager 
    Location: Canberra, Australian Capital Territory, Australia
    Organization: 
    Teradata
    As a Customer Success Manager, you will have one or more target accounts, which in partnership with the Account Team, you develop a relevant, actionable customer success plan. Drive utilization of Teradata software and services, through the success of the customer. Educate customers on how to use Teradata solutions to solve their most demanding business issues. Serve as trusted technical advisor to clients and a facilitator of additional Teradata SMEs and functions. Increase use of Teradata software through the positioning of new features, use cases and adding new applications. Partner with other account team members on overall account planning and strategy. Partner with the account team and renewal managers to ensure renewals are completed on time as well as look for opportunities for upselling. 
    Apply here: https://www.linkedin.com/jobs/view/2590983426/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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