Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 12 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, United States
Organization: OODA Health
As a Vice President of Customer Success, you will be responsible for delivering on customer success goals, such as renewals, through individual / direct efforts, and managing a team. Create a customer success plan, including the necessary infrastructure to manage a scaled and effective customer success organization. Develop and communicate key metrics to track our progress/performance, relying on an OKR management system. Ensure strong cross-functional communication in support of customer needs. Partner with the product and analytics team to ensure that our customer reporting is clear, compelling, and representative of our impact. Create paths for growth and increased responsibility for high performing team members.
Apply here: https://jobs.lever.co/ooda-health/5843fd12-8ac0-48d8-aac4-2b6af7a66d34
Role: Customer Success Director
Location: Boston, MA, US
As a Customer Success Director, you will be intimately aware of focus areas, priorities, and metrics for each quarter. Know your portfolio and articulate opportunities for positive outcomes: expansion, retention focus and maturity progression. Inspiring customer loyalty by becoming a trusted advisor. Lead customer through their own customer journey leveraging best practices and expert advice. Identify and define successful deployment strategies. Continually learn new features and functionality of the platform and how they create value for the customer. Alignment with Sales and Expert Services on expansion and renewals. Advocate for changes in other departments’ ways of working and collaborate with them to implement those.
Apply here: https://jobs.lever.co/mendix/4bae109a-a04a-4b88-a1fb-a3f46b8638e7
Role: Customer Success Manager
Location: London, England Metropolitan Area, UK
As a Customer Success Manager, you will develop relationships with Neudata’s buy-side Clients. Maintain and increase the value of Neudata’s relationships with Clients, through retention initiatives and cross-selling products and services. Monitor client satisfaction and usage, build action plans for increasing the number of active users, and platform usage. Organize and coordinate connections between research and data providers. Coordinate Client Research Calls and Event attendance. Also, respond to client data queries and liaise with the research team.
Apply here: https://www.linkedin.com/jobs/view/2174407733/
Role: Customer Success Manager
Location: Berlin, Deutschland, Germany
As a Customer Success Manager, you will build up, run, and continuously improve the Spryker product experience for the customers. Instead of a sales quota, you focus on customer lifetime value: client satisfaction, retention, and referenceability are very important targets of your role. Leverage your proactive, consultative skills to stay in regular contact with the customers and to suggest an enhancement to their business. Report back important findings and needs of the customers to provide new insights and improve our product technically and feature-wise. You will manage multiple priorities simultaneously for different customers independently.
Apply here: https://spryker-jobs.personio.de/job/280397?language=en
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
Organization: Standards Australia
As a Customer Success Specialist, you will develop an excellent understanding of the business, its objectives, strategies, and challenges. Responsible for maintaining a high level of professionalism. Communicating real-time feedback from customers, their needs, and business requirements to Customer Success Manager and internal customers. Review knowledge base content regularly and suggests improvements based on customer feedback to enhance the support tool to enable a customer-centric approach. Collaborates with colleagues across the business to grow and nurture relationships. Builds and maintains strong customer and partner relationships. Works as a unified team to integrate divisions.
Apply here: https://apply.jobadder.com/au3/1638/215911/72u2d74gsqquxi7a7kyectmb2a
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