Nov 18 – Customer Success Jobs
Role: Director, Customer Success
Location: Toronto, Ontario, Canada
Organization: Book4Time Inc.
As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Measure effectiveness of Customer Success by creating and monitoring department KPI’s. Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.
Apply here: https://book4time.bamboohr.com/jobs/view.php?id=139
Role: Director of Customer Success (US West)
Location: San Francisco, CA, US
Organization: Smartly.io
As a Director of Customer Success, you will ensure a high-quality customer experience for new and existing customers. Build strategic relationships and position yourself as a trusted advisor to key customers. Improve platform and services adoption rate and minimize customer and revenue churn. Identify and take action on bottlenecks and areas of improvement within customer success teams. Ensure Smartly.io values are built deep into the daily behaviour of the people in the regional offices. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way.
Apply here: https://jobs.lever.co/smartly.io/d69ace7b-e001-4acc-be2f-65ffdd6888a2
Role: Strategic Customer Success Manager
Location: San Francisco, CA, US
Organization: Miro
As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers. Maximize customer retention metrics. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes. Identify, track, and improve the health status of each of your customers. Ensure product adoption by onboarding new customers and new teams. Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
Apply here: https://miro.com/careers/vacancy/?gh_jid=4741659002
Role: Customer Success Manager
Location: England, UK
Organization: Mentorloop
A lot of this role is providing a world-class account management experience. You’re there to build a relationship, support the client through their onboarding and beyond through answering questions, engaging in regular check-ins, and helping them get the most out of their mentoring program. You’ll work on providing clients with a structured path to success by working closely to understand their motivators and pain points, build a close collaborative relationship, and demonstrate the value of Mentorloop to their businesses. Work with other teams around the business to support Mentorloop in achieving its team goals for 2021 and beyond.
Apply here: https://www.linkedin.com/jobs/view/2286335155/
Role: Customer Success Manager – UKNE
Location: London, GB, UK
Organization: Dataiku
As a Customer Success Manager, you will actively serve a portfolio of accounts from various industries, ranging from SMB to large enterprises, mostly based in the UK & NE. Proactively engage with customers and propose ways to support their journey with DSS and to maximize the value they get out of the platform. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks. Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed, and identifying solutions/resources. Collaborate with Marketing to grow a library of customer testimonials.
Apply here: https://jobs.lever.co/dataiku/72912920-4c30-48e3-95f8-9da3ec3d6860/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Pin Payments
As a Customer Success Manager, you will be responsible for creating and delivering merchant-specific account development plans. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication. Understanding the intricacies of the products, services, and partner networks thoroughly to leverage as needed to meet our merchants’ needs. Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels. Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information. Also, act as an effective escalation point for operational and technical concerns.
Apply here: https://jobs.lever.co/checkout/91585efa-f662-47c0-b95b-f53d96fd7567
Role: Customer Success Manager
Location: Mumbai, India
Organization: SoftwareONE
As a Customer Success Manager, you will conduct business reviews with your customer stakeholders providing insight on; SoftwareONE Service usage, Microsoft / AWS Service usage, and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business. You will be responsible for Drive and accelerate spend adoption by advising customers on best practices for using SoftwareONE or Microsoft/AWS solutions. Provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth. Mentor team members and assist them with their professional development. Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process.
Apply here: https://www.linkedin.com/jobs/view/2286350972/