Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Nov 18 – Customer Success JobsShare this job list:
Role: Director, Customer Success
Location: Toronto, Ontario, Canada
Organization: Book4Time Inc.
As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Measure effectiveness of Customer Success by creating and monitoring department KPI’s. Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.
Apply here: https://book4time.bamboohr.com/jobs/view.php?id=139
Role: Director of Customer Success (US West)
Location: San Francisco, CA, US
Organization: Smartly.io
As a Director of Customer Success, you will ensure a high-quality customer experience for new and existing customers. Build strategic relationships and position yourself as a trusted advisor to key customers. Improve platform and services adoption rate and minimize customer and revenue churn. Identify and take action on bottlenecks and areas of improvement within customer success teams. Ensure Smartly.io values are built deep into the daily behaviour of the people in the regional offices. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way.
Apply here: https://jobs.lever.co/smartly.io/d69ace7b-e001-4acc-be2f-65ffdd6888a2
Role: Strategic Customer Success Manager
Location: San Francisco, CA, US
Organization: Miro
As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers. Maximize customer retention metrics. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes. Identify, track, and improve the health status of each of your customers. Ensure product adoption by onboarding new customers and new teams. Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
Apply here: https://miro.com/careers/vacancy/?gh_jid=4741659002
Role: Customer Success Manager
Location: England, UK
Organization: Mentorloop
A lot of this role is providing a world-class account management experience. You’re there to build a relationship, support the client through their onboarding and beyond through answering questions, engaging in regular check-ins, and helping them get the most out of their mentoring program. You’ll work on providing clients with a structured path to success by working closely to understand their motivators and pain points, build a close collaborative relationship, and demonstrate the value of Mentorloop to their businesses. Work with other teams around the business to support Mentorloop in achieving its team goals for 2021 and beyond.
Apply here: https://www.linkedin.com/jobs/view/2286335155/
Role: Customer Success Manager – UKNE
Location: London, GB, UK
Organization: Dataiku
As a Customer Success Manager, you will actively serve a portfolio of accounts from various industries, ranging from SMB to large enterprises, mostly based in the UK & NE. Proactively engage with customers and propose ways to support their journey with DSS and to maximize the value they get out of the platform. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks. Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed, and identifying solutions/resources. Collaborate with Marketing to grow a library of customer testimonials.
Apply here: https://jobs.lever.co/dataiku/72912920-4c30-48e3-95f8-9da3ec3d6860/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Pin Payments
As a Customer Success Manager, you will be responsible for creating and delivering merchant-specific account development plans. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication. Understanding the intricacies of the products, services, and partner networks thoroughly to leverage as needed to meet our merchants’ needs. Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels. Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information. Also, act as an effective escalation point for operational and technical concerns.
Apply here: https://jobs.lever.co/checkout/91585efa-f662-47c0-b95b-f53d96fd7567
Role: Customer Success Manager
Location: Mumbai, India
Organization: SoftwareONE
As a Customer Success Manager, you will conduct business reviews with your customer stakeholders providing insight on; SoftwareONE Service usage, Microsoft / AWS Service usage, and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business. You will be responsible for Drive and accelerate spend adoption by advising customers on best practices for using SoftwareONE or Microsoft/AWS solutions. Provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth. Mentor team members and assist them with their professional development. Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process.
Apply here: https://www.linkedin.com/jobs/view/2286350972/0 Posted By SmartKarrot’s
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Nov 27 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Austin, TX, United States
Organization: SpyCloud
As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Effectively articulate value propositions, create interest, and generate excitement through customer presentations. Identify creative solutions for strategic accounts.
Apply here: https://boards.greenhouse.io/spycloud/jobs/4253130003?gh_src=608fa5653us
Role: Enterprise Customer Success Manager
Location: Austin, Texas, United States
Organization: Canva
As an Enterprise Customer Success Manager, you will extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption. Identify areas for growth within existing accounts and manage the renewal process. Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Cultivate the culture and talent for attracting and motivating the talent to accomplish the above.
Apply here: https://jobs.lever.co/canva/b7328753-03b8-4a7f-8c4b-87a33288376b/
Role: Senior Manager, Customer Success
Location: Montreal, CA
Organization: Coveo
As a Senior Manager of Customer Success, you will lead your team of CSMs towards our objectives with personalized coaching and strengths-driven performance management. Join CSMs in client engagements to ensure consistency and quality in delivering cadence calls, health checks, and executive business reviews. Leverage the customer health scores, reports, and CS tools to work with CSMs and leadership to accelerate customer journeys towards first time to value, and drive adoption and expansion of customer footprints with Coveo. You will proactively collaborate with our product marketing team to reinforce consistent messaging and product alignment at every customer interaction. Also, be responsible for solution customer escalations with the help of your director and document actions are taken and progress towards resolution.
Apply here: https://www.coveo.com/en/company/careers/open-positions/customer-success/senior-manager-customer-success/4969185002?gh_jid=4969185002
Role: Customer Success Manager – Enterprise
Location: Barangaroo, New South Wales, Australia
Organization: Nearmap
As an Enterprise Customer Success Manager, you will be responsible for driving customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention, and growth initiatives to maximize customer value and investment and optimize customer lifetime value. Setting up strategic account plans for all accounts in the portfolio including action plans, internal dependencies, engagement plans, and immediate next steps. Managing the renewal process and negotiating multi-variable contracts. Identify areas for growth within the account upon renewal and partner with appropriate internal teams to progress. Be the principal point of contact for key customers and leverage the internal organization to meet the needs of your customers.
Apply here: https://nearmap.bamboohr.com/jobs/view.php?id=362&source=aWQ9NA%3D%3D
Role: Customer Success Consultant
Location: Melbourne, Australia
Organization: REA Group
Being a specialist in REA SaaS products and providing proactive, hands-on support to help customers succeed. Collaborate closely with Sales to achieve a seamless, effortless customer experience. Work as part of a team to optimize customer success outcomes at scale, inspiring each other to creatively solve problems and continuously improve. Build strong relationships with customers while supporting them migrate to and use new products, developing a deep understanding of their needs. Effectively communicate actionable customer insights to Product and Engineering teams. Work cross-functionally with a one-team mindset to improve customer satisfaction, adoption, usage, retention, and growth.
Apply here: https://www.linkedin.com/jobs/view/2308322377/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Mind Detect
As a Senior Customer Success Manager, you will be responsible for vastly increasing revenues by onboarding merchants to the company platform in a timely manner. Manage all Customer training initiatives including the creation and management of a training program for customers’ sales and marketing departments. Managing the improvement and enhancement of the external Customers’ sales and marketing portal. Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained. Ensure that all communication to the customer is of the highest quality, including all documents and presentations.
Apply here: https://www.linkedin.com/jobs/view/2256407156/0 Posted By SmartKarrot’s
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Nov 26 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Brooklyn, New York, US
Organization: Outlier.org
As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Work with the leadership team in setting and achieving goals for enrollment, retention, and student outcomes. Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Oversee the supervision of customer-facing personnel, which includes work allocation, training, promotion, internal process and controls, and service levels. Lead and motivate the team to achieve peak productivity and performance.
Apply here: https://www.linkedin.com/jobs/view/2322200921/
Role: Sr. Customer Success Manager
Location: Remote, OR, US
Organization: Intermedia Cloud Communications
As a Sr. Customer Success Manager, you will develop and maintain strong customer relationships with Intermedia’s customers. You will be responsible for the customer’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys. Understand and advocate for a client’s roadmap needs with product management. Provide customers with best practices and information on industry trends. Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts.
Apply here: https://www.intermedia.net/about-us/career/196
Role: Director of Customer Success
Location: Bengaluru, Karnataka, India
Organization: Hubbler
As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle. Work with presales and sales organization to assist and identify customer business challenges and arrive at innovative solutions to solve the same. Work with the technical team of Hubbler to guide the feature development and developing technical capabilities to meet customer needs and also build an efficient product roadmap. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer.
Apply here: https://www.linkedin.com/jobs/view/2304930028/
Role: Strategic Customer Success Manager
Location: Remote, London, GB, UK
Organization: Headspace Inc.
As a Strategic Customer Success Manager, you will enable the successful launch and roll-out of Headspace to Partner employees or members. Drive retention and growth among our highest value Strategic customers by gaining a deep understanding of their business needs and helping them achieve their goals. Identify opportunities for customers to act as Headspace advocates (e.g. testimonials, case studies, attending events). Marshall resources across the Headspace org as needed to support customers’ needs. Represent the voice of the customer to inform our sales process and product roadmap. Be comfortable in a role that involves performance to meet quarterly financial objectives.
Apply here: https://jobs.lever.co/headspace/dd9e915f-ab0b-46f3-9a3a-f23144003c33
Role: Customer Success Manager
Location: Remote, London, England Metropolitan Area
Organization: Pixalate
As a Customer Success Manager, you will present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers. Maintain awareness of client needs and opportunities for expansion. Understand the competitive landscape, new industry developments, and standards. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction, and account health.
Apply here: https://www.linkedin.com/jobs/view/2241582146/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: XY Sense
As a Customer Success Manager, you will be defining the customer success strategy (Mapping customer lifecycle, key milestones, and engagement activities). Leading the implementation of that strategy for both individual customers and on a programmatic basis. Developing scalable systems and programs to help customers self-serve information and positively engage with XY Sense (for example, value-add user/developer content or user groups). Working with Product teams to transform customer experiences/ feedback into meaningful solution improvements and usage growth. Acting as an advocate for the customer within XY Sense, ensuring their voice is heard.
Apply here: https://app.beapplied.com/apply/sqlgfnz1l80 Posted By SmartKarrot’s
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Nov 25 – Customer Success JobsShare this job list:
Role: Sr. Director, Customer Success
Location: Denver, Colorado, United States
Organization: Convercent
As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. Lead the CSMs through the development and management of strategic account plans and business reviews that can be used to create internal and customer alignment with their desired outcomes. Work with Professional Services to identify opportunities to serve the customer in a way that expands and optimizes their use of the solution. Collaborate with Customer Marketing to identify, execute, and measure the effectiveness of customer retention programs. Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs.
Apply here: https://boards.greenhouse.io/convercent/jobs/4936558002?gh_src=07416f3d2us
Role: Director of Customer Success
Location: Bethesda, MD, United States
Organization: Mytonomy
As a Director of Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts. Monitors project status, ensures project milestones are on track, reports out updates, and provides strategic recommendations to clients and internal project teams. You must be intellectually curious, pragmatic enough to flourish in a startup, and comfortable with uncertainty. Manage large enterprise accounts including account growth and driving product utilization. Demonstrate the ability to balance multiple client relationships simultaneously and work cross-functionally with both internal and external stakeholders.
Apply here: https://mytonomy-inc.breezy.hr/p/83724b43b7ee-director-of-customer-success
Role: Head of Customer Success
Location: Melbourne, Victoria, Australia
Organization: KeepCup
As a Head of Customer Success, you will be creating revenue and commercial opportunities across markets and channels for brand and product range. Drive effectiveness and efficient use of HubSpot CRM that holds customer at the center of the experience. Identify opportunities for improvement in the sales process, engagement, lead generation, and content creation. Lead the sales and customer service team to champion the customer experience across the business.
Apply here: https://www.linkedin.com/jobs/view/2298699109/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Marketplacer
As a Customer Success Manager, you will be responsible for building strong partnerships with customers, through their customer’s lifecycle. Define success plans for the customer with key deliverables. Drive the successful execution of the customer’s strategy and roadmap. Proactively engaging customers at risk. Fostering innovation by sharing best practices and new ways our customers can leverage our solutions to accelerate their success. Contributing to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure the customer’s success. Being the voice of the customer internally, sharing process improvements, and best practices with the internal ecosystem. Identify growth opportunities through client expansion and product attachment to achieve revenue growth and profitability.
Apply here: https://www.linkedin.com/jobs/view/2303378042/
Role: Customer Success Manager – Enterprise
Location: England, United Kingdom
Organization: Worksome
As a Customer Success Manager, you will manage the onboarding process for key enterprise customers. Build strong relationships with key enterprise stakeholders. Collaborate with the Customer Success Team solving day to day tasks as well as defining customer success strategy that can scale globally. Also, collaborate with the product team on continuously improving the product and platform for the benefit of the customers.
Apply here: https://thehub.io/jobs/5fbcfc2ee940707df7dc3b44
Role: Customer Success Manager
Location: London, GB, United Kingdom
Organization: Smartsheet
As a Customer Success Manager, you will perform the initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer’s lifetime. Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction. Develop tools and best practices to ensure customers are realizing the greatest possible value from Smartsheet. Be the primary interface to manage and resolve important situations. Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities. Exceed all performance targets, including maintaining high unit renewal rates.
Apply here: https://boards.greenhouse.io/smartsheet/jobs/1389678
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