Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 19 – Customer Success Jobs
Role: Customer Success Director, North America
Location: Newton, MA, US
As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. Increase retention rates and overall account expansion within your region by ensuring customer success activities maximize customer outcomes. Inspire a customer-first mindset within the company and advocate for customers internally. Work alongside regional sales leadership and our partners to ensure the achievement of regional operational metrics and targets. Also, work with the internal teams to help create material to assist customers and partners in achieving their PAS program objectives.
Apply here: https://careers.cyberark.com/job/Newton-Customer-Success-Director-North-America/629548501/
Role: Director of Customer Success
Location: San Francisco Bay Area, US
As a Customer Success Director, your main goal is to drive increased revenue through building long-lasting relationships with clients by delivering best in class data & analytics. You will help deliver projects such as data engineering, data governance, personalization, machine learning models for the next best action, and much more. Work with 1 large client, looking to drive revenue up through exceptional delivery and relationship building. Manage and grow multi-million-dollar revenue streams with growth targets.
Role: Senior Customer Success Manager UK/I
Location: London, GB, UK
As a Senior Customer Success Manager, you will understand each customer outcomes by communicating with customers, analyze customer health metrics, run Customer satisfaction survey. Identify upsell and cross-sell opportunities and collaborate closely with the sales team to support renewals and expansion opportunities. Serve as the primary contact for the onboarding of new customers, the need for training of platform end users, as well as post-go-live support. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
Apply here: https://apply.workable.com/sidetrade/j/B52F229127/
Role: Customer Success Manager
Location: Noida, Uttar Pradesh, India
Organization: FarEye – Enabling Digital Logistics
As a Senior Customer Success Manager, you will be responsible for defining and optimizing the customer journey. Define and oversee lifecycle processes/touchpoints, including exec sponsor program, EBR process, “listening” points (e.g., on usage, NPS), and others. Personally manage escalations from your direct reports, and follow a methodical escalation process to execs. Find ways for CSMs to deeply understand the customers’ objectives and become a trusted right-hand advisor. Determine how to define, drive, and demonstrate the value (ROI) delivered. Lead cross-functionally to drive customer success. Create a company-wide customer feedback loop. Help foster a company-wide culture of Customer Success.
Apply here: https://www.getfareye.com/insights/jobs/sr-customer-success-manager
Role: Customer Success Consultant
Location: London, England Metropolitan Area, UK
Organization: Annapurna Recruitment
As a Customer Success Consultant, you will be headhunting ‘A grade’ candidates through various platforms. Building candidate market maps. Learn client requirements and support their recruitment needs. Arranging candidate interviews, including preparing candidates, and collecting feedback. Inviting candidates and clients to Business Transformation Network (BTN) events and encouraging them to create content for the platform. Ensure quality service throughout the candidate journey.
Apply here: https://www.linkedin.com/jobs/view/2284893783/
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