Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 20 – Customer Success Jobs
    Talent Team
    Nov 20, 2020 | 3 min read

    Role: VP of Customer Success
    Location: Santa Clara, CA, US
    Organization:
    Cloudinary
    As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.
    Apply here:
    https://jobs.lever.co/cloudinary/c100fcc2-e073-482c-8cfc-843e67aacb2f/


    Role: Senior Director, Customer Success
    Location: San Francisco, CA, US
    Organization:
    Integral Ad Science
    As a Senior Director of Customer Success, you will deliver against the goals of retaining and expanding business and driving improved customer satisfaction across the company’s largest and most strategic accounts. Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Partner with Sales, Technical Client Services, Product, and other teams across the globe to deliver an exceptional customer experience to IAS users. Lead initiatives that continue to improve internal processes and systems for the Customer Success team. 
    Apply here: https://integralads.com/careers/job-openings/?gh_jid=2433893


    Role: Director, Customer Success (Corporate Solutions)
    Location: Atlanta, GA, US
    Organization:
    Blackbaud
    As a Director of Customer Success, you will steward the success of our client base and deliver high levels of employee engagement, grant making efficiency, and demonstrated outcomes for our customers. Drive new business growth through greater advocacy and reference-ability. Identify opportunities for continuous improvement and learn from best practices in the industry and bring them to the greater Blackbaud community. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy. Work with all of Blackbaud on the education/training of what Customer Success is and how it ties to all/other functions across the company. Ensure Blackbaud has and executes on driving Success services to the ‘Technical Touch’ customer base.
    Apply here: https://www.linkedin.com/jobs/view/2315963501/


    Role: Senior Customer Success Manager
    Location: London, GB, UK
    Organization:
    Contentsquare
    As a Senior Customer Success Manager, you will lead, manage, and participate in activities that drive product adoption, active use, ContentSquare awareness, and customer satisfaction. Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their ContentSquare Solution to be realized. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. Drive renewals to successful completion in close collaboration with Sales. Follow-up of operations: planning management and coordination of internal services resources (technical, UX, UI, and data analysts) during each step of the customer journey. Be the voice of the client and provide internal feedback on how ContentSquare’s solution can be improved. 
    Apply here: https://jobs.lever.co/contentsquare/8c4e6cec-5053-489b-be06-7d75296a188b


    Role: Customer Success Consultant
    Location: Oxford, GB, UK
    Organization:
    Pearson
    As a Customer Success Manager, you will plan the strategy for targeting schools and working with data provided and CRM to identify opportunities and ensure to retain a loyal customer base. Contacting key decision-makers, discussing needs, proposing solutions, and quotations maximizing the customers’ use of our products so they renew each year. Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls. Confidently using technology to deliver remote meetings through desktop sharing. Continually updating your knowledge of the curriculum and our products and services to ensure you present the best proposition for the customer. 
    Apply here: https://pearson.jobs/oxford-gbr/customer-success-consultant/EE0C9D4285F4441D9E4D04D9566729CD/job/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Data Zoo
    As a Customer Success Manager, you will support and work closely with the Client Executive to develop monitor and enhance post-implementation. Provide best-in-class governance with a regular frequency to Data Zoo’s “top table” customer base. Be the central point for post-implementation customer success through strong product knowledge, reporting, data analysis, as well as continual progress monitoring and feedback, both internally and externally. Test and deploy new features and enhancements to customers, with an aim to always delight our customers. Support the creation and presentation of customer-specific delivery plans, business cases, and requirements, in conjunction with the Client Executive, as directed. Also, participate in pre-sales presentations and product demonstrations. 
    Apply here: https://www.linkedin.com/jobs/view/2291615951/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 26 – Customer Success Jobs
    Talent Team
    May 26, 2022 | 3 min read

    Role: Director, Customer Experience
    Location: Boston, MA, US (On-site) 
    Organization: Nexamp
    As a Director of Customer Experience, you will be leading multiple teams responsible for ongoing interactions with the residential and commercial customers. Driving process optimization in a contact center environment and ensuring that there are robust quality monitoring programs in place to deliver an industry-leading customer experience. Acting as a customer advocate across each step of the value chain, ensuring that the appropriate KPIs, policies, and recognition programs are in place. Establishing and maintaining relationships with Nexamp’s strategic business partners. Integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership. Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. 
    Apply here: https://www.linkedin.com/jobs/view/3060453726/


    Role: Customer Success Manager 
    Location: San Francisco, CA, US 
    Organization: Tubular Labs
    As a Customer Success Manager, you will run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s enterprise and growth customers, ensuring Tubular is a must-have solution in their video analytics stack. Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions. Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products. Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. 
    Apply here: https://www.linkedin.com/jobs/view/3087501366/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3087504044/


    Role: Senior Customer Success Manager 
    Location: Remote, London, England, United Kingdom 
    Organization: Signifyd
    As a Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify and successfully close renewals and expansion opportunities within your book of business. Develop collateral and conduct periodic business reviews with client executive teams. Ensure swift resolution of account issues by using resources from cross-functional teams. Provide executive oversight and client communication. Work with Marketing to identify and convert successful customers into advocates. Embody Signifyd values and serve as a role model for other team members. 
    Apply here: https://www.linkedin.com/jobs/view/3094815102/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Infomedia
    As a Customer Success Manager, you will work with the Infomedia account teams to manage SimpleParts portfolio of business with manufacturer partners and their franchise dealerships in the APAC region. Provide evidence-based strategies and general thought leadership to our customers new and existing ecommerce programs. Work closely with other stakeholders at SimplePart to ensure any high-risk concerns are managed through to a successful outcome. Maintain the supply of updated data from the customer to SimplePart, ensuring accuracy of their ecommerce platform. Be the primary conduit between the local Infomedia teams and the SimplePart team in the US for all product related requests. Support the APAC customer service team with SimplePart support issues. Support the APAC sales team with new opportunities where required. 
    Apply here: https://www.linkedin.com/jobs/view/3087541880/

    Customer Success Manager

    Director of Customer Experience

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 25 – Customer Success Jobs
    Talent Team
    May 25, 2022 | 2 min read

    Role: Director of Client Success
    Location: Lakeland, FL, US (On-site) 
    Organization: 
    Saddle Creek Logistics Services
    As a Director of Client Success, you will be gaining an understanding of the value drivers for key clients. Measuring and communicating the value provided to clients via business reviews. Managing action plans designed to enhance client relationship. Leading the internal strategic client management review process. Identifying and pursuing new business opportunities with key clients. Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. 
    Apply here: https://www.linkedin.com/jobs/view/3093295272/


    Role: Director, Customer Success 
    Location: Remote, Los Angeles, CA, US 
    Organization: 
    Pacvue
    As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Identify areas where process improvements can be made and execute an action plan to improve current processes. Create product reports and recreate errors for documentation and communication with developers. 
    Apply here: https://www.linkedin.com/jobs/view/3091863153/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    GTT 
    As a Customer Success Manager, you will be responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client. Customer satisfaction and is the voice of the customer within GTT. Act as a liaison for escalation facilitating communication between the customer and the NOC or Service Delivery for unresolved issues. Perform EtherVision portal demos, onboarding & training. Become extremely proficient regarding all GTT systems and processes that impact servicing the customer. Ownership of the client inventory and ongoing maintenance. Responds to account queries related to service upgrades, changes, and ceases. 
    Apply here: https://www.linkedin.com/jobs/view/3093208143/


    Role: Customer Success Manager, Europe 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    OpenSpace
    As a Customer Success Manager, you will create engaged, happy customers who renew, grow their investment and advocate on their behalf. Take ownership of customer issues and follow problems through to resolution. Know the product inside and out so you can onboard new customers and provide training with an eye on time-to-value. Understand customer use cases so you can help educate them on the capabilities of the product and how they can best utilize it for their business needs. Document customer success actions and discussions. Meet and develop relationships with the customers both in-person and online. 
    Apply here: https://www.linkedin.com/jobs/view/3093403390/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    upstream
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Spearhead internal cross-functional improvement projects. Represent the voice of the customer and influence product development roadmap. Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3084388076/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 24 – Customer Success Jobs
    Talent Team
    May 24, 2022 | 2 min read

    Role: Director, Client Success
    Location: Oakland, CA, US 
    Organization: 
    Cardlytics
    As a Director of Client Success, you will grow and diversify the solutions delivered to the largest partners ultimately growing Cardlytics revenue as a result. Strive for client retention through identifying their needs and work to establish strong relationships with them. Gain a deep understanding of the client’s business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve the client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map. Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. 
    Apply here: https://www.linkedin.com/jobs/view/3038146563/


    Role: Customer Success Director 

    Location: Remote, New York, NY, US 
    Organization:
    People.ai 
    As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell. 
    Apply here: https://www.linkedin.com/jobs/view/2874639242/


    Role: Senior Customer Success Manager 

    Location: London, England, United Kingdom (On-site) 
    Organization: 
    RELEX Solutions
    As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on a strategic level with decision makers. Communicating measurable value and proactively identify the development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Monitoring customers’ key performance metrics and taking necessary actions to improve them. 
    Apply here: https://www.linkedin.com/jobs/view/2767540322/


    Role: Customer Success Manager, Enterprise 
    Location: Remote, United Kingdom 

    Organization: Showpad
    As a Customer Success Manager, you will be managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad that they can’t live without it. Growing and retaining your customers, working towards the team and individual targets. Driving adoption, setting KPIs and success metrics and demonstrating ROI. Educate your customers so they understand and use Showpad’s powerful features to the fullest. Representing your customers’ voices to the business, directly impacting product development decisions within Showpad. Analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc. 
    Apply here: https://www.linkedin.com/jobs/view/3082434112/


    Role: Customer Success Manager (APAC) 
    Location: Remote, Melbourne, Victoria, Australia 
    Organization: 
    commercetools
    As a Customer Success Manager, you will support, advise, and guide your customers in developing their future technology and e-commerce stack on top of the microservices-based, API-first technology, cloud-native, and headless Composable Commerce platform and Frontend. Represent your customers and their needs within commercetools; communicate customer feature requirements and use cases to internal Product teams. Plan, coordinate, and carry out strategic business reviews with your customers. Educate and help customers to understand the business value of new commercetools features in line with their business objectives. Work closely together with different departments across commercetools to deliver expertise and to help your customers to reach their goals. 
    Apply here: https://www.linkedin.com/jobs/view/3090884799/

    Customer Success Director

    Customer Success Manager

    Director of Client Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

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