Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 20 – Customer Success Jobs
Role: VP of Customer Success
Location: Santa Clara, CA, US
As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.
Apply here: https://jobs.lever.co/cloudinary/c100fcc2-e073-482c-8cfc-843e67aacb2f/
Role: Senior Director, Customer Success
Location: San Francisco, CA, US
Organization: Integral Ad Science
As a Senior Director of Customer Success, you will deliver against the goals of retaining and expanding business and driving improved customer satisfaction across the company’s largest and most strategic accounts. Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Partner with Sales, Technical Client Services, Product, and other teams across the globe to deliver an exceptional customer experience to IAS users. Lead initiatives that continue to improve internal processes and systems for the Customer Success team.
Apply here: https://integralads.com/careers/job-openings/?gh_jid=2433893
Role: Director, Customer Success (Corporate Solutions)
Location: Atlanta, GA, US
As a Director of Customer Success, you will steward the success of our client base and deliver high levels of employee engagement, grant making efficiency, and demonstrated outcomes for our customers. Drive new business growth through greater advocacy and reference-ability. Identify opportunities for continuous improvement and learn from best practices in the industry and bring them to the greater Blackbaud community. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy. Work with all of Blackbaud on the education/training of what Customer Success is and how it ties to all/other functions across the company. Ensure Blackbaud has and executes on driving Success services to the ‘Technical Touch’ customer base.
Apply here: https://www.linkedin.com/jobs/view/2315963501/
Role: Senior Customer Success Manager
Location: London, GB, UK
As a Senior Customer Success Manager, you will lead, manage, and participate in activities that drive product adoption, active use, ContentSquare awareness, and customer satisfaction. Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their ContentSquare Solution to be realized. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. Drive renewals to successful completion in close collaboration with Sales. Follow-up of operations: planning management and coordination of internal services resources (technical, UX, UI, and data analysts) during each step of the customer journey. Be the voice of the client and provide internal feedback on how ContentSquare’s solution can be improved.
Apply here: https://jobs.lever.co/contentsquare/8c4e6cec-5053-489b-be06-7d75296a188b
Role: Customer Success Consultant
Location: Oxford, GB, UK
As a Customer Success Manager, you will plan the strategy for targeting schools and working with data provided and CRM to identify opportunities and ensure to retain a loyal customer base. Contacting key decision-makers, discussing needs, proposing solutions, and quotations maximizing the customers’ use of our products so they renew each year. Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls. Confidently using technology to deliver remote meetings through desktop sharing. Continually updating your knowledge of the curriculum and our products and services to ensure you present the best proposition for the customer.
Apply here: https://pearson.jobs/oxford-gbr/customer-success-consultant/EE0C9D4285F4441D9E4D04D9566729CD/job/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Data Zoo
As a Customer Success Manager, you will support and work closely with the Client Executive to develop monitor and enhance post-implementation. Provide best-in-class governance with a regular frequency to Data Zoo’s “top table” customer base. Be the central point for post-implementation customer success through strong product knowledge, reporting, data analysis, as well as continual progress monitoring and feedback, both internally and externally. Test and deploy new features and enhancements to customers, with an aim to always delight our customers. Support the creation and presentation of customer-specific delivery plans, business cases, and requirements, in conjunction with the Client Executive, as directed. Also, participate in pre-sales presentations and product demonstrations.
Apply here: https://www.linkedin.com/jobs/view/2291615951/
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