Published October 3, 2022

Role: Senior Director of Customer Success
Location: Washington DC-Baltimore Area, US (Hybrid)
Organization: 
TitanHouse
As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Develop and demonstrate deep knowledge of their platform and the business processes surrounding retail in-store execution. Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns. Interact with other areas of their business to ensure customer success, such as Product and Engineering.
Apply here: https://www.linkedin.com/jobs/view/3295432074/


Role: Customer Success Manager #1437
Location: Dallas, TX, US
Organization: 
Genius Road
As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention. Foster relationships and uncover additional client needs while also generating referrals/leads to other clients and consultants. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Attend college recruiting events, conferences, seminars to help strengthen the company brand. Interact with potential candidates on social media and professional networks to develop talent pipelines for future hiring needs. Maintain accurate sales/recruiting database and record of critical events.
Apply here: https://www.linkedin.com/jobs/view/3295458227/


Role: Customer Success Manager, Global
Location: Melbourne, Victoria, Australia
Organization: 
BrightEdge
As a Customer Success Manager, you will develop trusted relationships with decision makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs.
Apply here: https://www.linkedin.com/jobs/view/3299702512/


Role: Customer Success Manager
Location: Greater Melbourne Area, Australia (Hybrid)
Organization: 
preezie
As a Customer Success Manager, you will be an expert in eCommerce data analysis including conversion rates, revenue, average order value and other Google Analytics metrics and preezie analytics providing insights to the customers, Product Teams and Senior Leadership. Own the end to end management of conversion optimization plans on a fortnightly, monthly and quarterly cadence including research, build and deployment. You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint. Become the “go to” person for the customers when they are moving through the optimization process thus ensuring that expectations are exceeded.
Apply here: https://www.linkedin.com/jobs/view/3299679978/


Role: Customer Success Manager
Location: Gold Coast, Australia
Organization: 
Apiiro
As a Customer Success Manager, you will represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape the solution. Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is the success. Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals. Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.
Apply here: https://www.linkedin.com/jobs/view/3299223559/


Published September 30, 2022

Role: VP of Customer Success
Location: Remote, Boston, MA, US

Organization: Eleanor Health
As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Sustain ongoing, detail-oriented relationship management with client decision makers including C-suite executives. Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Develop a strategic growth plan by customer intended to expand membership, lines of business, service areas and state(s) as applicable. Create, customize, and deliver compelling presentations that demonstrate individual client value of Eleanor Health services, performance, and potential growth. Drive and present data analysis to / furnish of recommendations of strategic marketing and product plans including approaches most likely to drive key performance metrics for customers.
Apply here: https://www.linkedin.com/jobs/view/3293930347/


Role: Customer Success Director
Location: Remote, United States
Organization: 
Talentful
As a Customer Success Director, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Understand and capture your customers’ challenges and objectives, and position potential solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships.
Apply here: https://www.linkedin.com/jobs/view/3291334074/


Role: Director, Client Success
Location: Remote, United States
Organization: 
MediaMath
As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders at all levels. Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities across Professional Services teams to ensure projects are delivered on-time and on budget. Help facilitate change management between self and managed service. Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients. Creating and streamlining processes and workflow. Creating client staffing plans across Sales and Professional Services.
Apply here: https://www.linkedin.com/jobs/view/3291604959/


Role: Customer Success Manager
Location: Bengaluru, Karnataka, India (On-site)
Organization: 
WhiteCrow Research
As a Customer Success Manager, you will solve customers’ marketing teams’ reporting problems with the adoption of Clarisights by consulting, training, and proactively building solutions for the various teams’ needs. Lead complex customer onboarding projects. Work with the product engineering team to prioritize, design, and deliver features. You will be the source of truth for the company on customer needs, pain points, and areas of improvement. Help figure out the go-to-market strategy and also spend time on product marketing and customer development.
Apply here: https://www.linkedin.com/jobs/view/3291320325/


Role: Customer Success Manager – (FRESHER)
Location: Bengaluru, Karnataka, India (On-site)
Organization: 
YourDOST – Your Emotional Wellness Coach
As a Customer Success Manager, you will be owning up the B2B accounts and making sure the client is having weekly / monthly access to the reporting to understand the impact. Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently. Designing and executing programs(online or offline) to increase engagement among YourDOST B2B Clientele. Arranging for all logistical things required for smooth functioning of various B2B accounts.
Apply here: https://www.linkedin.com/jobs/view/3279709535/


Published September 29, 2022

Role: VP of Customer Success
Location: Remote, United States

Organization: Instabase
As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth. Hire and mentor a team focused on driving business value to the customers. Develop, test and iterate on customer engagement strategies in collaboration with your partners in sales, engineering, and product management to proactively ensure overall customer health. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.
Apply here: https://www.linkedin.com/jobs/view/3290106023/


Role: Customer Success Lead – (Remote)
Location: Remote, Duluth Township, MN, US
Organization: 
Broadridge
As a Customer Success Lead, you will collaborate with customers to achieve specific data and analytic business objectives. Monitor product solution usage in customer environment. Proactively identify unmet client needs and solution product and service configuration to address w/ quality. Drive customer outcomes, adoption, and customer experience. Gather feedback from customers for continual process, service, and product improvements. Develop relationships with clients. Promote training and education services to ensure successful customer onboarding and readiness. Manage and optimize new client on-boarding and roll out process. Make changes and additions to websites as requested by the client on an enterprise level. Provide feedback to management on the efficiency of the customer success and support process.
Apply here: https://www.linkedin.com/jobs/view/3146254436/


Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: 
Dojo
As a Customer Success Manager, you will manage strong relationships between us and the restaurants & app users! The partnership you cultivate with them will be pivotal in helping us decide what we should build next. Spend time with restaurant partners, helping train their teams on the system, listening to feedback and sharing with us the issues they’re having and help us figure out how to solve them. Work closely with the sales team to ensure smooth onboarding for new partners and help make the process as efficient as possible while maintaining the best customer service out there.
Apply here: https://www.linkedin.com/jobs/view/3293303153/


Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: 
Sonder
As a Customer Success Manager, you will collaborate with sales leaders and executives to align on pre-sales and post-sales revenue strategies, renewal forecasting, coverage plans, and account opportunities. Deliver training programs, briefings and presentations to external stakeholders. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Bring new customer product feedback internally to advise and inform product development.
Apply here: https://www.linkedin.com/jobs/view/3251332451/


Role: Customer Success Specialist
Location: Adelaide, South Australia, Australia (On-site)
Organization: 
A2B Australia Limited
As a Customer Success Specialist, you will be responsible to provide a high level of customer service to account customers. Demonstrate a good understanding of customer’s business. Address customer questions and concerns in a timely manner. Maintain relationships between external stakeholders.
Apply here: https://www.linkedin.com/jobs/view/3292951600/


Published September 28, 2022

Role: Director, Client Success
Location: New York, NY, US (Hybrid)
Organization: 
Grubhub
As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team. Exceed financial targets for existing clients, new clients, and up-sell / expansion opportunities. Oversee the strategy to improve the corporate client experience through product enhancements and service delivery. Take on ad hoc projects to fulfill daily / weekly deliverables where you will be the driver, creator, or communicator of the work products. Set overall vision for client success team and annual plan with GM of Corporate accounts, and review progress on a weekly, monthly, and quarterly basis.
Apply here: https://www.linkedin.com/jobs/view/3201899826/


Role: Director, Customer Success
Location: Chicago, IL, US
Organization: 
Checkr, Inc.
As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Serve as project manager and leader for critical cross-functional initiatives such as building Business Value consulting expertise for Strategic customers, standing up a CS/Sales qualified lead engine process, or developing Scaled / Tech Touch programs for SMB/MM customers. Work closely with revops and the data science teams to develop quantitative health and adoption measurement methodologies. Work closely w/ revops, finance, and sales to structure compensation & SPIFFS to reward customer health while also driving the company’s GRR and NRR goals.
Apply here: https://www.linkedin.com/jobs/view/3291276088/


Role: Director, Customer Success NEMEA
Location: Remote, London, England, United Kingdom
Organization: 
Seismic
As a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively. Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the International CS Leadership Team, helping us maintain a cohesive culture while delivering best-in-class results.
Apply here: https://www.linkedin.com/jobs/view/3288236813/


Role: Customer Success Director – Remote
Location: Remote, Sydney, New South Wales, Australia
Organization: 
Icertis
As a Customer Success Director, you will drive high customer engagement that result in platform adoption, contract renewals, and revenue expansion. Expand relationships with senior business sponsors to understand and execute against business goals. Maximize customer’s adoption, develop and measure success goals and address program roadblocks if presented. Build action plans to remediate churn risk, NPS feedback, and to increase reference-ability across the global customer base. Hire, Develop, mentor, inspire, and lead talent to meet their performance plans and their career objectives. Develop tools and processes to accelerate customers’ adoption of and quantify value received from the Icertis platform. Work cross-functionally with Icertis leadership teams to deliver customer success. Identify expansion and cross-sell revenue opportunities within existing customers.
Apply here: https://www.linkedin.com/jobs/view/3290698586/


Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: 
Splunk
As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Cement yourself as a trusted/strategic advisor and advocate with customers and drive continued value of our products and services. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness.
Apply here: https://www.linkedin.com/jobs/view/3290312384/



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