Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 20 – Customer Success Jobs
    Talent Team
    Nov 20, 2020 | 3 min read

    Role: VP of Customer Success
    Location: Santa Clara, CA, US
    Organization:
    Cloudinary
    As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.
    Apply here:
    https://jobs.lever.co/cloudinary/c100fcc2-e073-482c-8cfc-843e67aacb2f/


    Role: Senior Director, Customer Success
    Location: San Francisco, CA, US
    Organization:
    Integral Ad Science
    As a Senior Director of Customer Success, you will deliver against the goals of retaining and expanding business and driving improved customer satisfaction across the company’s largest and most strategic accounts. Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training. Partner with Sales, Technical Client Services, Product, and other teams across the globe to deliver an exceptional customer experience to IAS users. Lead initiatives that continue to improve internal processes and systems for the Customer Success team. 
    Apply here: https://integralads.com/careers/job-openings/?gh_jid=2433893


    Role: Director, Customer Success (Corporate Solutions)
    Location: Atlanta, GA, US
    Organization:
    Blackbaud
    As a Director of Customer Success, you will steward the success of our client base and deliver high levels of employee engagement, grant making efficiency, and demonstrated outcomes for our customers. Drive new business growth through greater advocacy and reference-ability. Identify opportunities for continuous improvement and learn from best practices in the industry and bring them to the greater Blackbaud community. Onboarding and Adoption, Customer Success Management, Renewals, Cross-sell / Up-sell sales leads, Customer Advocacy. Work with all of Blackbaud on the education/training of what Customer Success is and how it ties to all/other functions across the company. Ensure Blackbaud has and executes on driving Success services to the ‘Technical Touch’ customer base.
    Apply here: https://www.linkedin.com/jobs/view/2315963501/


    Role: Senior Customer Success Manager
    Location: London, GB, UK
    Organization:
    Contentsquare
    As a Senior Customer Success Manager, you will lead, manage, and participate in activities that drive product adoption, active use, ContentSquare awareness, and customer satisfaction. Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their ContentSquare Solution to be realized. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. Drive renewals to successful completion in close collaboration with Sales. Follow-up of operations: planning management and coordination of internal services resources (technical, UX, UI, and data analysts) during each step of the customer journey. Be the voice of the client and provide internal feedback on how ContentSquare’s solution can be improved. 
    Apply here: https://jobs.lever.co/contentsquare/8c4e6cec-5053-489b-be06-7d75296a188b


    Role: Customer Success Consultant
    Location: Oxford, GB, UK
    Organization:
    Pearson
    As a Customer Success Manager, you will plan the strategy for targeting schools and working with data provided and CRM to identify opportunities and ensure to retain a loyal customer base. Contacting key decision-makers, discussing needs, proposing solutions, and quotations maximizing the customers’ use of our products so they renew each year. Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls. Confidently using technology to deliver remote meetings through desktop sharing. Continually updating your knowledge of the curriculum and our products and services to ensure you present the best proposition for the customer. 
    Apply here: https://pearson.jobs/oxford-gbr/customer-success-consultant/EE0C9D4285F4441D9E4D04D9566729CD/job/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Data Zoo
    As a Customer Success Manager, you will support and work closely with the Client Executive to develop monitor and enhance post-implementation. Provide best-in-class governance with a regular frequency to Data Zoo’s “top table” customer base. Be the central point for post-implementation customer success through strong product knowledge, reporting, data analysis, as well as continual progress monitoring and feedback, both internally and externally. Test and deploy new features and enhancements to customers, with an aim to always delight our customers. Support the creation and presentation of customer-specific delivery plans, business cases, and requirements, in conjunction with the Client Executive, as directed. Also, participate in pre-sales presentations and product demonstrations. 
    Apply here: https://www.linkedin.com/jobs/view/2291615951/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 15 – Customer Success Jobs
    Talent Team
    Jun 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States  
    Organization: 
    Parsable
    As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Implement strategies to creates, influence, and improve Customer Experience Management via CXM platforms and industry best practices. Work closely with the Product team, sharing customer insights to inform future product developments and effectively bring innovations to bear for optimal customer success. Plan and execute client engagements, acting as client escalated point-of-contact for account-related issues and concerns. Improve customer referenceability, deliver case studies and POVs based on implementations. Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions. 
    Apply here: https://www.linkedin.com/jobs/view/2589578702/


    Role: Director, Customer Success 
    Location: New York, NY, US 
    Organization: Ogury
    As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Proactively manage and develop team members through frequent coaching, performance reviews and training. Lead and execute initiatives that continue to improve internal processes and systems for the Customer Success team. Work with your team to focus on incremental strategy & upselling throughout the campaign cycle in order to maximize revenue. Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results. Be your clients’ advocate and liaise with Ad Operations, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle. 
    Apply here: https://www.linkedin.com/jobs/view/2593040205/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: InVision Group
    As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre. Continuously discover opportunities and position InVision as a solution partner. Develop an in-depth understanding of customer problems to be solved and customer value to be delivered. Strategically prepare messaging appropriate to the various stakeholders. Negotiate, close and maintain commercial and contractual agreements. Represent InVision in communities, at trade shows, and webinars. 
    Apply here: https://www.linkedin.com/jobs/view/2588464454/


    Role: Customer Success Executive 
    Location: London, England, United Kingdom 
    Organization: Shard Financial Media
    As a Customer Success Executive, you will be onboarding new members, ensuring they understand the benefits and engage quickly after purchase. This could be through video, phone call, or email. Suggesting relevant content and events to members from a range of different financial sectors, ensuring that member-only events hit capacity. Supporting Awards Manager and Conference Producers with membership engagement. Creating, developing, and maintaining excellent relationships with clients to understand their needs and aims from membership. Working with Membership Manager to identify any upsell/cross-sell opportunities. Keeping abreast of market developments and identifying areas of research. Maintaining accurate and detailed records of interactions with members on the CRM. At all times representing Shard Financial Media in a professional manner. 
    Apply here: https://www.linkedin.com/jobs/view/2588464251/


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India 
    Organization: Appnext
    As a Customer Success Manager, you will identify and close strategic up-selling and cross-selling opportunities by understanding core client business needs. Work closely with product, publisher team, and operations teams to constantly optimize efforts relating to Account growth and company-wide goals. Derive actionable insights from data and shape business decisions. Hit quarterly revenue and strategic goals. Need excellent communication skills. 
    Apply here: https://www.linkedin.com/jobs/view/2593044203/

    Customer Success Executive

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 14 – Customer Success Jobs
    Talent Team
    Jun 14, 2021 | 3 min read

    Role: Director of Customer Success
    Location: Tampa, FL, US
    Organization: 
    Vector Solutions
    As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to watch utilization trends. Run weekly reports to ensure Customer accounts are distributed appropriately. Coordinate projects between Customer Support Department, Account Management, and other departments within organization to manage the time of the Customer Success Managers team members. Work with the technical team to streamline processes for Customer Success Managers. 
    Apply here: https://www.linkedin.com/jobs/view/2596697306/


    Role: Director Client Success 
    Location: San Francisco Bay Area, US
    Organization: 
    Secfi
    As a Director of Client Success, you will establish and manage top level OKRs for the client operations team. Act as a player-coach to recruit, train and develop a growing team of client operations associates. Cultivate and display a deep understanding of the product offerings, contracts, the platform, the start-up industry, and the mission. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Oversee and coordinate client operations team interaction with the institutional investors and external partners. Develop content and material that will help customers understand complex transactions and legal agreements easier. Work directly with the clients to understand how best to ensure a smooth client experience – from client onboarding to client settlements. 
    Apply here: https://www.linkedin.com/jobs/view/2541791347/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Brightcove
    As a Senior Customer Success Manager, you will drive retention and growth among customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Collaborate closely with Account Executive team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2597927525/


    Role: Customer Success Manager UK 
    Location: North Lambeth, England, United Kingdom
    Organization: 
    BlueOptima
    As a Customer Success Manager, you will actively engage senior and C-level leadership, presenting the data on how to improve their software development processes. Collaborate with the clients to optimise performance then generate use case collateral to educate and influence the full client base. Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting. Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights. Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities. Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics. Ownership of multiple clients, maintaining your activities within the CRM. Excel at solving clients’ issues, requiring in-depth understanding of the product. 
    Apply here: https://www.linkedin.com/jobs/view/2597531018/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada
    Organization: 
    Kinduct
    As a Customer Success Manager, you will develop and execute client implementation plans. Manage all post-sales client experience activity, including onboarding, user training, and ongoing engagement. Work with the designated Product Managers to identify and assist in the definition, design and UAT of new features and improvements. Develop, maintain key relationships with team-by-team clients for loyalty and retention. Proactively engage clients to build and enhance their knowledge of Kinduct’s software and how it could provide value and benefit them. Manage the process to effectively address client satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each client. Identify upsell and growth opportunities and collaborate with the sales team to identify new opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2597948299/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 11 – Customer Success Jobs
    Talent Team
    Jun 11, 2021 | 2 min read

    Role: VP of Customer Success
    Location: New York, NY, US
    Organization: 
    Narmi
    As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Be seen as a product-minded leader. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements. 
    Apply here: https://www.linkedin.com/jobs/view/2592523240/


    Role: Director, Customer Success 
    Location: Remote, New York, United States
    Organization: 
    Measured
    As a Director of Customer Success, you will own day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands. Develop a strong relationship with clients based on value add, expertise, and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Provide internal product feedback based on existing and potential client use cases. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Provide optimization insights and budget recommendations to turn insights into client value. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2524004123/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Conga
    As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered. 
    Apply here: https://www.linkedin.com/jobs/view/2593450014/


    Role: Customer Success Manager -Enterprise 
    Location: London, England, United Kingdom
    Organization: 
    GoCardless
    As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalized fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimize their usage of GoCardless and constantly drive value. Advocate for the merchants internally by delivering informed, quantified feedback, especially ensuring this is clearly communicated to the product team. Coordinate with Customer Experience to ensure we’re delighting customers, so we can capture customer stories leading to referrals, testimonials, and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/2587365558/


    Role: Customer Success Manager 
    Location: Remote, Greater Vancouver Metropolitan Area, Canada
    Organization: 
    Revenue Accelerator Inc.
    As a Customer Success Manager, you will be responsible for client onboarding, weekly check-ins, problem-solving as required, strive to provide value at every interaction. Establish a deep understanding of client needs with the goal of providing exceptional customer success. Ensure established processes and procedures are adhered to. Act as liaison to and between internal teams and clients. Manage all client projects and communications through internal project management software. Create, manage and refine campaigns based on data and feedback. Compile regular reports of campaign performance and results. 
    Apply here: https://www.linkedin.com/jobs/view/2588003783/

    Customer Success Manager

    Director of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More

Get new job postings
delivered to your inbox

Sign-up to get the latest customer success
opportunities delivered daily!