Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 24 – Customer Success Jobs
Role: Senior Manager, Enterprise Customer Success
Location: Dallas, TX, US
As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment. Build relationships with key customer stakeholders to strengthen the Amplitude partnership. Master Amplitude’s value proposition and use cases to become a trusted advisor to our customers. Mentor and develop your team and have meaningful career planning discussions. Work with cross-functional leaders (Product, Professional Services, Marketing, Operations, etc.) to drive success for our customers. Identify customer trends, successes, and challenges to leadership and present a point of view on how to innovate how we deliver success and services.
Apply here: https://boards.greenhouse.io/embed/job_app?token=4929817002&gh
Role: Customer Success Professional
Location: Northridge, CA, US
In this role, you will be responsible for conducting proactive client reach-outs via virtual meeting tools or phone calls. Promote new products to the client base. Maintain both new and existing client revenue. Promote contract renewal incentives and create contract renewal proposals. Schedule and conduct new client introductory meetings. Triage, manage, and retain at-risk accounts. Work alongside other participating teams to deliver expected results and updates to the client base.
Apply here: https://jobs.jobvite.com/careers/broadvoice/job/o4E2dfwH/
Role: Associate Customer Success Manager
Location: London, GB, United Kingdom
As an Associate Customer Success Manager, you will maintain complete ownership over an assigned Book of Business of Enterprise customers. You will be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow-through. Work with cross-functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.
Apply here: https://www.bigcommerce.com/careers/associate-customer-success-manager-1?gh_src=ltd1t2m81
Role: EMEA Customer Success Manager
Location: Remote, United Kingdom
Organization: Chili Piper
As a Customer Success Manager, you will work with new and existing Chili Piper customers to provide assistance with integration, education, and documentation to drive long-term customer success & value with Chili Piper. Strategically Configure, Test, Document, and educate both Chili Piper and Customer resources on system design to ensure long term success. Produce internal best practices and customer user stories to strengthen the implementation process for our Customers. Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions. Maintain a highly organized and accurate task list, visible to project management, and other project resources engaged.
Apply here: https://www.chilipiper.com/careers?gh_jid=4167611003
Role: Customer Success Manager, ANZ
Location: Sydney, AU
As a Customer Success Manager, you will manage clients on all levels: technical, business, support, and product. Work with clients directly to ensure success in designing, migrating, and deploying AppsFlyer as well as to provide value throughout the whole customer lifecycle. You will handle new feature releases. Provide client feedback internally and client training and webinars. Upsell existing clients. Introduce new features to the clients.
Apply here: https://www.appsflyer.com/jobs/position/4839176002/customer-success-manager-anz/
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