Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 26 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Brooklyn, New York, US
As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Work with the leadership team in setting and achieving goals for enrollment, retention, and student outcomes. Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Oversee the supervision of customer-facing personnel, which includes work allocation, training, promotion, internal process and controls, and service levels. Lead and motivate the team to achieve peak productivity and performance.
Apply here: https://www.linkedin.com/jobs/view/2322200921/
Role: Sr. Customer Success Manager
Location: Remote, OR, US
Organization: Intermedia Cloud Communications
As a Sr. Customer Success Manager, you will develop and maintain strong customer relationships with Intermedia’s customers. You will be responsible for the customer’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys. Understand and advocate for a client’s roadmap needs with product management. Provide customers with best practices and information on industry trends. Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts.
Apply here: https://www.intermedia.net/about-us/career/196
Role: Director of Customer Success
Location: Bengaluru, Karnataka, India
As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle. Work with presales and sales organization to assist and identify customer business challenges and arrive at innovative solutions to solve the same. Work with the technical team of Hubbler to guide the feature development and developing technical capabilities to meet customer needs and also build an efficient product roadmap. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer.
Apply here: https://www.linkedin.com/jobs/view/2304930028/
Role: Strategic Customer Success Manager
Location: Remote, London, GB, UK
Organization: Headspace Inc.
As a Strategic Customer Success Manager, you will enable the successful launch and roll-out of Headspace to Partner employees or members. Drive retention and growth among our highest value Strategic customers by gaining a deep understanding of their business needs and helping them achieve their goals. Identify opportunities for customers to act as Headspace advocates (e.g. testimonials, case studies, attending events). Marshall resources across the Headspace org as needed to support customers’ needs. Represent the voice of the customer to inform our sales process and product roadmap. Be comfortable in a role that involves performance to meet quarterly financial objectives.
Apply here: https://jobs.lever.co/headspace/dd9e915f-ab0b-46f3-9a3a-f23144003c33
Role: Customer Success Manager
Location: Remote, London, England Metropolitan Area
As a Customer Success Manager, you will present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers. Maintain awareness of client needs and opportunities for expansion. Understand the competitive landscape, new industry developments, and standards. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction, and account health.
Apply here: https://www.linkedin.com/jobs/view/2241582146/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: XY Sense
As a Customer Success Manager, you will be defining the customer success strategy (Mapping customer lifecycle, key milestones, and engagement activities). Leading the implementation of that strategy for both individual customers and on a programmatic basis. Developing scalable systems and programs to help customers self-serve information and positively engage with XY Sense (for example, value-add user/developer content or user groups). Working with Product teams to transform customer experiences/ feedback into meaningful solution improvements and usage growth. Acting as an advocate for the customer within XY Sense, ensuring their voice is heard.
Apply here: https://app.beapplied.com/apply/sqlgfnz1l8
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