Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 27 – Customer Success Jobs
Role: Customer Success Director
Location: Austin, TX, United States
As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Effectively articulate value propositions, create interest, and generate excitement through customer presentations. Identify creative solutions for strategic accounts.
Apply here: https://boards.greenhouse.io/spycloud/jobs/4253130003?gh_src=608fa5653us
Role: Enterprise Customer Success Manager
Location: Austin, Texas, United States
As an Enterprise Customer Success Manager, you will extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption. Identify areas for growth within existing accounts and manage the renewal process. Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Cultivate the culture and talent for attracting and motivating the talent to accomplish the above.
Apply here: https://jobs.lever.co/canva/b7328753-03b8-4a7f-8c4b-87a33288376b/
Role: Senior Manager, Customer Success
Location: Montreal, CA
As a Senior Manager of Customer Success, you will lead your team of CSMs towards our objectives with personalized coaching and strengths-driven performance management. Join CSMs in client engagements to ensure consistency and quality in delivering cadence calls, health checks, and executive business reviews. Leverage the customer health scores, reports, and CS tools to work with CSMs and leadership to accelerate customer journeys towards first time to value, and drive adoption and expansion of customer footprints with Coveo. You will proactively collaborate with our product marketing team to reinforce consistent messaging and product alignment at every customer interaction. Also, be responsible for solution customer escalations with the help of your director and document actions are taken and progress towards resolution.
Apply here: https://www.coveo.com/en/company/careers/open-positions/customer-success/senior-manager-customer-success/4969185002?gh_jid=4969185002
Role: Customer Success Manager – Enterprise
Location: Barangaroo, New South Wales, Australia
As an Enterprise Customer Success Manager, you will be responsible for driving customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention, and growth initiatives to maximize customer value and investment and optimize customer lifetime value. Setting up strategic account plans for all accounts in the portfolio including action plans, internal dependencies, engagement plans, and immediate next steps. Managing the renewal process and negotiating multi-variable contracts. Identify areas for growth within the account upon renewal and partner with appropriate internal teams to progress. Be the principal point of contact for key customers and leverage the internal organization to meet the needs of your customers.
Apply here: https://nearmap.bamboohr.com/jobs/view.php?id=362&source=aWQ9NA%3D%3D
Role: Customer Success Consultant
Location: Melbourne, Australia
Organization: REA Group
Being a specialist in REA SaaS products and providing proactive, hands-on support to help customers succeed. Collaborate closely with Sales to achieve a seamless, effortless customer experience. Work as part of a team to optimize customer success outcomes at scale, inspiring each other to creatively solve problems and continuously improve. Build strong relationships with customers while supporting them migrate to and use new products, developing a deep understanding of their needs. Effectively communicate actionable customer insights to Product and Engineering teams. Work cross-functionally with a one-team mindset to improve customer satisfaction, adoption, usage, retention, and growth.
Apply here: https://www.linkedin.com/jobs/view/2308322377/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Mind Detect
As a Senior Customer Success Manager, you will be responsible for vastly increasing revenues by onboarding merchants to the company platform in a timely manner. Manage all Customer training initiatives including the creation and management of a training program for customers’ sales and marketing departments. Managing the improvement and enhancement of the external Customers’ sales and marketing portal. Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained. Ensure that all communication to the customer is of the highest quality, including all documents and presentations.
Apply here: https://www.linkedin.com/jobs/view/2256407156/
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