Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 2 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, San Francisco, CA, US
As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Build the processes that enable the post-sale customer onboarding and engagement experience to be optimized. Deliver clear insights to the product org that turn into product improvement priorities; work with prod/eng to create optimal feedback loops (effectively influence cross-functionally). Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Partner with the sales team to successfully create handover post-sale. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.
Apply here: https://boards.greenhouse.io/wonderschool/jobs/4257949003?gh_src=f65cc7273us
Role: Director, Customer Success
Location: Remote, OR, US
Organization: Elastic Path
As a Director of Customer Success, you will drive customer success strategy to ensure that every customer achieves desired business outcomes, understands how the relationship with Elastic Path can evolve and how services can be added. Identify, develop, and recognize new opportunities for expanding your customers committed revenue. Drive alignment with internal teams and functions to optimize the renewal experience for customers, directly contributing to successful customer renewals, retention, and revenue targets. Partner closely with Account Executives and other cross-functional team members to translate business needs and product requirements into new solutions for customers. Lead and mentor a team of passionate customer champions.
Apply here: https://jobs.jobvite.com/careers/elasticpath/job/o7k7dfwv/
Role: Customer Success Manager
Location: London, GB, UK
Organization: App Annie
As a Customer Success Manager, you will own and proactively manage a portfolio of App Annie customers. Support your customers to extract the full value out of their App Annie subscription and to grow within the mobile space. You will partner with the marketing team to drive new innovative ways of engaging with customers. Also, partner with the account management team to drive retention and up-sell. Your role is a sales and client relationship role, not a technical support role.
Apply here: https://www.linkedin.com/jobs/view/2313525856/
Role: Customer Success Manager
Location: Beaconsfield, England, United Kingdom
Organization: Sargent-Disc Ltd
As a Customer Success Manager, you will be responsible for a detailed understanding of best practices relevant to retaining and growing customers within Sargent-Disc’s portfolio. Perform initial on-boarding of accounts for Sargent-Disc customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime. Build trust and create meaningful relationships amongst key Executives within each account. Identify and forecast risk as well as growth opportunities within the portfolio of clients. Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.
Apply here: https://www.linkedin.com/jobs/view/2313558655/
Role: Senior Enterprise Customer Success Manager
Location: Sydney, AU
As a Senior Enterprise Customer Success Manager, you will drive forward the customer lifecycle to ensure customer and Pluralsight’s mutual success. Successfully onboarding customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Influence change within customers to drive adoption of best practices and successful value realization, sharing case studies, and success examples of like-minded organizations. Prepare and facilitate tailored business review meetings, training, webinars, demos, and other strategic and supportive interactions. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Apply here: https://pluralsight.wd1.myworkdayjobs.com/en-US/Careers/job/Sydney-Australia/Senior-Enterprise-Customer-Success-Manager_R0005370#path=
Role: Customer Success Specialist
Location: Chennai, Tamil Nadu, India
As a Customer Success Specialist, you will Onboard New customers with frequent check-ins & training to ensure full adoption. Initiate regular review meetings to get product feedback and discuss product roadmap from your assigned accounts & surface with the Product team. Executive a Quarterly Business Review process for assigned accounts to provide continuous value for the customers. Identify growth opportunities in existing accounts and execute Account Expansion initiatives. Own Assigned accounts and continue to grow the assigned MRR.
Apply here: https://www.linkedin.com/jobs/view/2314365915/
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