Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 9 – Customer Success Jobs
    Talent Team
    Talent Team
    Dec 9, 2020 | 3 min read

    Role: Director, Customer Success Management
    Location: Minneapolis, MN, US
    Organization:
    Calabrio, Inc.
    As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Enhance and continuously improve Calabrio customer success management methodology leveraging best practices and change management. Lead customer escalations, including executive communication with customers, prioritization of tasks, and timely, thorough follow-through. Drive Customer Success Managers to educate customers on new products and releases. Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. Oversee efforts related to Customer Success Management team communication, as well as initial and ongoing training for the team. Work directly with customers and/or partners to strengthen relationships and support retention.
    Apply here:
    https://calabrio.wd5.myworkdayjobs.com/en-US/CalabrioHQ/job/US—Minnesota—Minneapolis/Director–Support-Services_R1329


    Role: Customer Success Manager
    Location: Remote, Boston, MA, US
    Organization:
    RStudio PBC
    As a Customer Success Manager, you will drive retention and increased adoption of RStudio Professional products among customers by understanding their business needs and helping them succeed. Partnering with the Solutions Engineering team to ensure a successful roll-out of RStudio’s professional products to customers. Maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement. Identify opportunities for customers to act as RStudio advocates (e.g., testimonials, case studies). Marshaling resources across the RStudio organization as needed to escalate customer issues and support customers’ needs. Representing the voice of the customer to inform our sales process and product roadmap.
    Apply here: https://rstudio.com/about/job-posting/?gh_jid=4276328003&gh_src=6b0749af3us


    Role: Director, Customer Success 360 EMEA
    Location: Staines-upon-Thames, England, United Kingdom
    Organization:
    VMware
    As a Director of Customer Success 360 EMEA, you will partner with global software and services sales teams to successfully position this new offering to customers. Collaborate and strategize with the leadership of cross-functional teams (e.g., Operations, Franchise Customer Success, Sales, Support, Professional Services, Product, etc.) to ensure the successful delivery of all Success360 services. Build, develop, lead, and scale the EMEA Customer Success Executive team at VMware. Manage the delivery of the Success360 offering, including performance against revenue, margin, and customer satisfaction goals. Develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Provide thought leadership, manage risk, and escalations with customers.
    Apply here: https://careers.vmware.com/main/jobs/R2018351?lang=en-us&source=LIPJ


    Role: Enterprise Customer Success Manager
    Location: Remote, United Kingdom
    Organization:
    Linnworks
    As an Enterprise Customer Success Manager, you will establish and maintain solid business relationships within the clients’ organization. Proactively monitor the platform to mitigate risks and increase performance and ROI. Deliver insightful, accurate, and detailed reports for the client. Monitor, track, and evaluate the performance. Act as the link between the customer and the product. Provide feedback to the Product Team regarding customer experience. Provide advice and assistance to the Enterprise and Sales teams during contract renewal/upsell to help maximize the Lifetime Value (LTV) of clients. Work with the Support team to understand and analyze client-facing issues allowing them to be efficiently resolved. Provide the Engineering team with clear examples when investigating new functional requirements
    Apply here: https://www.linkedin.com/jobs/view/2261045465/


    Role: Customer Success Manager
    Location: Halifax, NS, Canada
    Organization:
    BeyondTrust
    As a Customer Success Manager, you will work to execute a world-class customer experience using internal tools, templates, and processes. Create Success Plans for your customers, including touchpoints/milestones, cadences, contacts, business reviews, etc. Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases and accelerate the adoption of the products. Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands the customers and their current state in using the products. Advocate for the customer – ensure they see relevant case studies, know about upcoming release details and new products. Report internally on customer issues and feature requests, ensure their product requests are considered.
    Apply here: https://boards.greenhouse.io/beyondtrust/jobs/2522616

    Customer Success Manager

    Director - Customer Success Management

    Director Customer Success 360 EMEA

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 20, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Lockstep
    As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives. Clearly define success and lead your team to achieve it. Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention.
    Apply here: 
    https://www.linkedin.com/jobs/view/2373620637/


    Role: Global Director of Customer Success
    Location: Greater Boston, United States
    Organization: 
    WhiteSource
    As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers. Work closely with Engineering, product management, customer support, and sales teams. Develop and maintain strong relationships at all levels within the customer organization. Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2367053881/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: 
    Rackspace Technology
    As a Customer Success Manager, you will assess the install base of customers for opportunities to improve product usage and penetration. Develop projects and programs that can be used to target and grow key customers. Identify complementary products and services which customers can leverage. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base. Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Measure and increase the volume of sales opportunities originated from service delivery. 
    Apply here: https://jobs.lever.co/rackspace/b1fb4f32-15a3-4fd9-a89b-1a17ea94f197


    Role: Customer Success Specialist
    Location: Millers Point, New South Wales, Australia
    Organization: 
    Tyro Payments
    As a Customer Success Specialist, you will manage the needs of a portfolio of existing Tyro customers to retain business and minimize churn. Generate referrals for new business by fostering strong relationships with existing customers. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Run training webinars and attends conferences and events as a representative of Tyro, where appropriate. Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner. 
    Apply here: https://jobs.lever.co/tyro/67bdcea8-1ca9-4c1d-98b4-0e73ad280fcd


    Role: Customer Success Executive (Remote)
    Location: Remote, Bangalore Urban, Karnataka, India 
    Organization: 
    Fyle
    As a Customer Success Executive, you will help us stay on track with new customer onboarding, implementation, and Proof-of-Concept activities. Drive product adoption, increase confidence and trust in Fyle amongst users. Manage Bugs and feature requests to closure. Participate in CS-Engineering forums to prioritize, raise and track these to closure. Contribute and enrich the self-help repository – write KB articles; create self-help videos; enrich user guides; roll-out onboarding packs, etc. Identify areas of process optimization. Be the go-to person for mid-market accounts across North America. Product fluency is not just a keyword, it will be your way of life. 
    Apply here: https://www.fylehq.com/company/team/join

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    Global Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 18 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 18, 2021 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US
    Organization:
    BetterCloud
    As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
    Apply here:
    https://boards.greenhouse.io/embed/job_app?token=2547642 


    Role: Customer Success Manager
    Location: Austin, TX, US

    Organization: Informatica
    As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment. 
    Apply here: https://www.linkedin.com/jobs/view/2371699122/ 


    Role: Customer Success Manager
    Location: North Sydney, New South Wales, Australia
    Organization:
    FiveStones
    As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing. 
    Apply here: https://www.linkedin.com/jobs/view/2372802495/ 


    Role: Customer Success Specialist
    Location: Sydney, New South Wales, Australia
    Organization:
    ProductReview.com.au
    As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties. 
    Apply here: https://www.linkedin.com/jobs/view/2371694752/ 


    Role: Enterprise Customer Success Manager
    Location: Remote, London, England, United Kingdom  
    Organization:
    Gloat
    As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
    Apply here: https://www.linkedin.com/jobs/view/2332680628/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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