Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Dec 9 – Customer Success JobsShare this job list:
Role: Director, Customer Success Management
Location: Minneapolis, MN, US
Organization: Calabrio, Inc.
As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Enhance and continuously improve Calabrio customer success management methodology leveraging best practices and change management. Lead customer escalations, including executive communication with customers, prioritization of tasks, and timely, thorough follow-through. Drive Customer Success Managers to educate customers on new products and releases. Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. Oversee efforts related to Customer Success Management team communication, as well as initial and ongoing training for the team. Work directly with customers and/or partners to strengthen relationships and support retention.
Apply here: https://calabrio.wd5.myworkdayjobs.com/en-US/CalabrioHQ/job/US—Minnesota—Minneapolis/Director–Support-Services_R1329
Role: Customer Success Manager
Location: Remote, Boston, MA, US
Organization: RStudio PBC
As a Customer Success Manager, you will drive retention and increased adoption of RStudio Professional products among customers by understanding their business needs and helping them succeed. Partnering with the Solutions Engineering team to ensure a successful roll-out of RStudio’s professional products to customers. Maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement. Identify opportunities for customers to act as RStudio advocates (e.g., testimonials, case studies). Marshaling resources across the RStudio organization as needed to escalate customer issues and support customers’ needs. Representing the voice of the customer to inform our sales process and product roadmap.
Apply here: https://rstudio.com/about/job-posting/?gh_jid=4276328003&gh_src=6b0749af3us
Role: Director, Customer Success 360 EMEA
Location: Staines-upon-Thames, England, United Kingdom
Organization: VMware
As a Director of Customer Success 360 EMEA, you will partner with global software and services sales teams to successfully position this new offering to customers. Collaborate and strategize with the leadership of cross-functional teams (e.g., Operations, Franchise Customer Success, Sales, Support, Professional Services, Product, etc.) to ensure the successful delivery of all Success360 services. Build, develop, lead, and scale the EMEA Customer Success Executive team at VMware. Manage the delivery of the Success360 offering, including performance against revenue, margin, and customer satisfaction goals. Develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Provide thought leadership, manage risk, and escalations with customers.
Apply here: https://careers.vmware.com/main/jobs/R2018351?lang=en-us&source=LIPJ
Role: Enterprise Customer Success Manager
Location: Remote, United Kingdom
Organization: Linnworks
As an Enterprise Customer Success Manager, you will establish and maintain solid business relationships within the clients’ organization. Proactively monitor the platform to mitigate risks and increase performance and ROI. Deliver insightful, accurate, and detailed reports for the client. Monitor, track, and evaluate the performance. Act as the link between the customer and the product. Provide feedback to the Product Team regarding customer experience. Provide advice and assistance to the Enterprise and Sales teams during contract renewal/upsell to help maximize the Lifetime Value (LTV) of clients. Work with the Support team to understand and analyze client-facing issues allowing them to be efficiently resolved. Provide the Engineering team with clear examples when investigating new functional requirements
Apply here: https://www.linkedin.com/jobs/view/2261045465/
Role: Customer Success Manager
Location: Halifax, NS, Canada
Organization: BeyondTrust
As a Customer Success Manager, you will work to execute a world-class customer experience using internal tools, templates, and processes. Create Success Plans for your customers, including touchpoints/milestones, cadences, contacts, business reviews, etc. Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases and accelerate the adoption of the products. Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands the customers and their current state in using the products. Advocate for the customer – ensure they see relevant case studies, know about upcoming release details and new products. Report internally on customer issues and feature requests, ensure their product requests are considered.
Apply here: https://boards.greenhouse.io/beyondtrust/jobs/25226160 Posted By SmartKarrot’s
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Jul 23 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Storm2
As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support. Provide consistent visibility to customer / operational metrics plus analysis of trends, working closely with the Chief Risk Officer. Responsible for Customer Success and Customer Operations KPIs, along with assisting in the prioritization of work and monitoring team performance. Set the long-term vision for the Customer Success team by analyzing the current state, identifying areas of improvement, and implementing innovative ideas to benefit the customer experience. Develop a relationship with leadership, understanding the market and their pain points.
Apply here: https://www.linkedin.com/jobs/view/2651943853/
Role: Global Customer Success Director
Location: Atlanta, GA, US
Organization: Talent Factor Ltd.
As a Global Customer Success Director, you will creatively translate market opportunities, company experience and capabilities into deals. Presenting company across multiple different technological and business domains. Utilizing your contact network in combination with marketing-generated leads to build a sales pipeline. Qualifying leads and opportunities according to our strategy and strengths. Participating in the multifunctional team through the whole sales cycle to win new business. Identifying early in sales stages what is customer intention to buy and what are winning factors. Coming up with new where-to-play ideas and build a go-to-market approach for selected segments.
Apply here: https://www.linkedin.com/jobs/view/2658779766/
Role: Enterprise Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Narvar
As an Enterprise Customer Success Manager, you will manage post-sale activity through relationship building, product knowledge, and execution. Own the health and success of your customers from go-live through to renewal and expansion. Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Use data insights to track client health, and forecast and mitigate the risk of churn. Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers. Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently. Contribute to the scalability of the customer success team through documentation and process optimization.
Apply here: https://www.linkedin.com/jobs/view/2659442350/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Perpetua
As a Customer Success Manager, you will articulately present data-driven, insightful analysis of the customers’ campaign performance during account reviews, strategy planning sessions, and other touchpoints like email and Zoom calls. Build, manage, and grow relationships with customers by helping ensure their ad performance exceeds their expectations Identify gaps in internal tools and provide suggestions to the product team on improvements. Deep dive into customer data to diagnose campaign performance improvements. Serve as the customer advocate to ensure product feedback is passed to the product and engineering teams. Work cross-functionally with product and engineering teams to identify strategic opportunities or gaps in the business through reporting and data. Identify and close upsell opportunities with existing customers.
Apply here: https://www.linkedin.com/jobs/view/2651996918/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Objective Corporation
As a Customer Success Manager, you will be establishing a trusted advisor relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth.
Apply here: https://www.linkedin.com/jobs/view/2658985481/0 Posted By SmartKarrot’s
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Jul 22 – Customer Success JobsShare this job list:
Role: Director, Customer Success
Location: Austin, TX, US
Organization: StitcherAds
As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Identify opportunities to grow customers & work with sales/development teams to ensure goals are met. Manage and foster relationships with publisher account teams. Own the team retainment & growth including executive reporting and account planning.
Apply here: https://www.linkedin.com/jobs/view/2650093843/
Role: Director of Customer Success
Location: Danville, CA, US
Organization: Face Reality Skincare
As a Director of Customer Success, you will assess the current support structure and develop a compelling vision and strategy for the support organization and the customers. Help refine and drive a multiyear support roadmap that will deliver best-in-class service. Work in a highly collaborative way across the Face Reality organization to implement a well-defined support plan that closes gaps and improves service for the customers. Advocate for the Customer and Pro experience, with a strong understanding of value drivers and pain points, helping us tailor the efforts to deliver the best outcomes. Manage the service budget, forecast, and KPIs ensuring we deliver against the plan. Drive new business growth to warm lead conversion, cold lead identification, and innovative business development initiatives.
Apply here: https://www.linkedin.com/jobs/view/2650910607/
Role: Senior Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Onfido
As a Senior Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales). Work side-by-side with the Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing).
Apply here: https://www.linkedin.com/jobs/view/2522546515/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: CyberArk
As a Customer Success Manager, you will own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers. As part of the role, the CSM manages a higher volume of customers by leveraging data-driven programs to support customers. Partner with the Cyberark Account Team (Account Manager, SA, Training and Enablement) to find opportunities for new usage of Cyberark across organizational functions. Act as the voice of the customer internally to advocate customer’s needs. Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Cyberark teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.
Apply here: https://www.linkedin.com/jobs/view/2654941314/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Wellcom Worldwide
As a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of the solutions to ensure clients continue to maximize the value they receive from the platform. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Identify any risks across your portfolio and implement plans to mitigate those risks. Be responsible for writing functional specification documents for custom development and systems integrations based on interactions directly with customers and professional services teams. Educate and inform wherever possible to ensure a deep client understanding of the platforms.
Apply here: https://www.linkedin.com/jobs/view/2650091832/0 Posted By SmartKarrot’s
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Jul 21 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Givelify
As a Director of Customer Success, you will collaborate cross-functionally with Customer Success, Marketing, Revenue Operations, and Data Science\Analytic teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication\engagement strategy through the customer lifecycle – including onboarding and launch. Integrate into cross-functional experience teams to drive low-touch customer engagement throughout the customer lifecycle. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs.
Apply here: https://www.linkedin.com/jobs/view/2655819585/
Role: Senior Director of Customer Success
Location: Newark, NJ, US
Organization: Lunchbox
As a Senior Director of Customer Success, you will establish a long-term strategy for the Customer Support organization by evaluating existing infrastructure to then drive improvements across the entire customer journey. Measure effectiveness of customer success and onboarding by defining operational metrics, establishing tracking systems, and reporting to the company, executive team, and board. Develop tools, process, training, and governance around Onboarding clients to ensure projects are executed. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Hire, train, develop new hires and existing team while adhering to Lunchbox values to maintain a fun and inspiring work environment.
Apply here: https://www.linkedin.com/jobs/view/2655269474/
Role: Customer Success Manager – High Velocity
Location: Staines-upon-Thames, England, United Kingdom
Organization: Tenable
As a Customer Success Manager, you will be responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects. Conducts one-on-one and group sales presentations. Provide account management to an existing territory. Responsible for tracking customer information, forecasts and reports. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
Apply here: https://www.linkedin.com/jobs/view/2619538978/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: LiveRamp
As a Customer Success Manager, you will manage and grow the joint success with some of the largest and most strategic accounts. Collaborate closely with Product, Sales and Marketing to develop program solutions that expand and deepen these relationships. Identify new opportunities where LiveRamp can add value with these strategic partners. Grow your own career through successful year-on-year achievements. Contribute towards building a great company.
Apply here: https://www.linkedin.com/jobs/view/2648259249/
Role: Associate Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Trustpilot
As a Customer Success Manager, you will increase sustainable proven value for both the Customers and Trustpilot. Increase renewal rates and reduce churn. Drive optimal engagement and ensure the best customer experience through the client life cycle. Establish a trusted relationship with all of your customers & ensure their overall satisfaction with Trustpilot products, which will ensure contract renewal. Provide a premium experience for the clients by understanding their business objectives and ensuring that Trustpilot delivers against them. Manage your own portfolio, on average 250 clients/year. Successfully upsell Trustpilot products and discover new revenue opportunities.
Apply here: https://www.linkedin.com/jobs/view/2654002169/
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