Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 9 – Customer Success Jobs
Role: Director, Customer Success Management
Location: Minneapolis, MN, US
Organization: Calabrio, Inc.
As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Enhance and continuously improve Calabrio customer success management methodology leveraging best practices and change management. Lead customer escalations, including executive communication with customers, prioritization of tasks, and timely, thorough follow-through. Drive Customer Success Managers to educate customers on new products and releases. Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. Oversee efforts related to Customer Success Management team communication, as well as initial and ongoing training for the team. Work directly with customers and/or partners to strengthen relationships and support retention.
Apply here: https://calabrio.wd5.myworkdayjobs.com/en-US/CalabrioHQ/job/US—Minnesota—Minneapolis/Director–Support-Services_R1329
Role: Customer Success Manager
Location: Remote, Boston, MA, US
Organization: RStudio PBC
As a Customer Success Manager, you will drive retention and increased adoption of RStudio Professional products among customers by understanding their business needs and helping them succeed. Partnering with the Solutions Engineering team to ensure a successful roll-out of RStudio’s professional products to customers. Maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement. Identify opportunities for customers to act as RStudio advocates (e.g., testimonials, case studies). Marshaling resources across the RStudio organization as needed to escalate customer issues and support customers’ needs. Representing the voice of the customer to inform our sales process and product roadmap.
Apply here: https://rstudio.com/about/job-posting/?gh_jid=4276328003&gh_src=6b0749af3us
Role: Director, Customer Success 360 EMEA
Location: Staines-upon-Thames, England, United Kingdom
As a Director of Customer Success 360 EMEA, you will partner with global software and services sales teams to successfully position this new offering to customers. Collaborate and strategize with the leadership of cross-functional teams (e.g., Operations, Franchise Customer Success, Sales, Support, Professional Services, Product, etc.) to ensure the successful delivery of all Success360 services. Build, develop, lead, and scale the EMEA Customer Success Executive team at VMware. Manage the delivery of the Success360 offering, including performance against revenue, margin, and customer satisfaction goals. Develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Provide thought leadership, manage risk, and escalations with customers.
Apply here: https://careers.vmware.com/main/jobs/R2018351?lang=en-us&source=LIPJ
Role: Enterprise Customer Success Manager
Location: Remote, United Kingdom
As an Enterprise Customer Success Manager, you will establish and maintain solid business relationships within the clients’ organization. Proactively monitor the platform to mitigate risks and increase performance and ROI. Deliver insightful, accurate, and detailed reports for the client. Monitor, track, and evaluate the performance. Act as the link between the customer and the product. Provide feedback to the Product Team regarding customer experience. Provide advice and assistance to the Enterprise and Sales teams during contract renewal/upsell to help maximize the Lifetime Value (LTV) of clients. Work with the Support team to understand and analyze client-facing issues allowing them to be efficiently resolved. Provide the Engineering team with clear examples when investigating new functional requirements
Apply here: https://www.linkedin.com/jobs/view/2261045465/
Role: Customer Success Manager
Location: Halifax, NS, Canada
As a Customer Success Manager, you will work to execute a world-class customer experience using internal tools, templates, and processes. Create Success Plans for your customers, including touchpoints/milestones, cadences, contacts, business reviews, etc. Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases and accelerate the adoption of the products. Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands the customers and their current state in using the products. Advocate for the customer – ensure they see relevant case studies, know about upcoming release details and new products. Report internally on customer issues and feature requests, ensure their product requests are considered.
Apply here: https://boards.greenhouse.io/beyondtrust/jobs/2522616
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