Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 10 – Customer Success Jobs
    Talent Team
    Dec 10, 2020 | 3 min read

    Role: Director of Customer Success – (Must have experience with HR Tech)
    Location: London, England, United Kingdom
    Organization: 
    Expert Executive Recruiters
    As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells). Mentor and empower Senior Account Managers to be the leaders of tomorrow while all the time scaling for business growth. Build a solid relationship with customers’ execs to drive success and growth in major accounts. Lead a world-class Account Management group and working closely with the Implementation and Support leads. Driving and owning AMs KPIs i.e. satisfaction, product adoption, retention & upsell. Collaborate with product and development to reflect the voice of the customer.
    Apply here: 
    https://www.linkedin.com/jobs/view/2321927491/ 


    Role: Customer Success Manager
    Location: Falkirk, Scotland, United Kingdom
    Organization:
    Puzzel
    As a Customer Success Manager, you will work closely with the services team to manage the onboarding and adoption handovers, any escalations and minimize time to value. Manage Customer health scores taking actions (often facilitating actions) using playbooks to deal with flags, mitigating the risk of churn and increasingly likelihood of renewal / upsell. Building and updating success plans for individual customers that deliver the desired outcomes, demonstrating ROI. Be the first point of contact for customers on non-commercial including Support escalations. Work closely with sales to let them know of any upsell opportunities (data-driven, customer request, intel) so that sales can focus on these.
    Apply here: https://www.linkedin.com/jobs/view/2321916636/


    Role: Enterprise Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization:
    MANTL
    As an Enterprise Customer Success Manager, you will manage a portfolio of existing customers and build key relationships as the main point of contact. Build a deep insight into how our customers are organized operationally and work with them to optimize this longer term. Work closely with implementation managers to establish a baseline in digital performance and transition customers seamlessly to go-live. Train customers to use the knowledge base so they can be self-sufficient longer term. Articulate at a high level, what is working well in addition to challenges facing our customers. Work with Marketing to create and publish case studies and client-oriented webinars. Manage client contract renewals and the expansion of the relationship.
    Apply here: https://boards.greenhouse.io/mantl/jobs/4909603002?gh_src=3af97a122us


    Role: Customer Success Manager
    Location: Fort Worth, TX, US
    Organization:
    MCO (MyComplianceOffice)
    As a Customer Success Manager, you will learn the MCO software product through training, implementing small clients, and ongoing learning. Manage a set of assigned clients via the Customer Success Management solution. Maximize the potential of the Customer Success Management solution through updates to data, reporting, and the creation of workflows and action plays. Deliver an exceptional customer experience in all interactions with clients with the ultimate goal of creating client promoters of MCO products and services. Establish excellent relationships with clients to ensure a high degree of customer satisfaction. Train and advise clients on the proper use of the products and configure them to fit their needs. Assist the Customer Success Team in improving customer success procedures and processes.
    Apply here: https://mycomplianceoffice1.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b7691554-4f4f-41bc-94cd-dab13f2c094b


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Segment
    As a Customer Success Manager, you will grow a book of business comprised of Segment’s top tier enterprise customers. Onboard and develop a roadmap to success in a way that will provide continued value to the largest customers, driving ongoing usage of Segment. Engage with business leaders to thoughtfully help them identify growth opportunities. Communicate performance opportunities and technical issues to drive effective solutions across support, engineering, and product teams. Prioritize customer experience with a focus on customer happiness and retention. Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics.
    Apply here: https://segment.com/jobs/2531874/?gh_jid=2531874&gh_src=841cd32c1us

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 26 – Customer Success Jobs
    Talent Team
    Jul 26, 2021 | 2 min read

    Role: Client Success Director – Strategic Customers, West 
    Location: Center, PA, US
    Organization: 
    Dun & Bradstreet
    As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed. Handle invoices and billing issues, appeal process. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded, 1 -2x a month, provide usage reports. Coordinate with appropriate teams for implementation, value touchpoints (User adoption/Product Utilization). Identify/coordinate Customer Training needs. 
    Apply here: https://www.linkedin.com/jobs/view/2658074363/


    Role: Customer Success Manager, Enterprise 
    Location: Kansas City, KS, US
    Organization: 
    BrightEdge
    As a Customer Success Manager, you will develop trusted relationships with decision-makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs. 
    Apply here: https://www.linkedin.com/jobs/view/2323968328/


    Role: EMEA: Senior Customer Success Manager DACH 
    Location: London, England, United Kingdo
    Organization: 
    Algolia
    As a Senior Customer Success Manager, you will drive the on-boarding, adoption, retention and overall success of the customers from DACH and EMEA in general. Lead the enablement of the users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Maximize the adoption of the product features in order to maximize the value driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Identify opportunities to expand the partnership with customers. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention. 
    Apply here: https://www.linkedin.com/jobs/view/2624087727/


    Role: Customer Success Manager 
    Location: Remote, Perth, Western Australia, Australia  
    Organization: 
    Sustainable Salons
    As a Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features and SSANZ services to maximize the adoption and realized value of their purchased solutions. Develop and maintain strong, multi-level relationships with each customer, ensuring that SSANZ solutions support the ongoing needs and business and sustainability objectives for each customer. Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Manage all customer information – including updates on key contacts, new and existing quotes, customer profiling, and purchase history. 
    Apply here: https://www.linkedin.com/jobs/view/2655770173/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Standards Australia
    As a Customer Success Specialist, you will answer incoming phone calls, emails and webform enquiries regarding purchasing products, billing issues, product problems, service questions and general customer concerns/queries or complaints. Responsible for maintaining a high level of professionalism with both customers, internal & external. Optimal usage of available technologies and systems to simplify work processes through all channels of communication. Review knowledge base content regularly and suggests improvements based on customer feedback to enhance support tool to enable a customer-centric approach. Support customers throughout their end-to-end journey, driving retail sales and delivering a first-class after-sales service. Participates in business initiatives across the team to optimise productivity and efficiencies. 
    Apply here: https://www.linkedin.com/jobs/view/2655770174/

    Client Success Director

    Customer Success Manager

    Customer Success Specialist

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 23 – Customer Success Jobs
    Talent Team
    Jul 23, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States  
    Organization: 
    Storm2
    As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support. Provide consistent visibility to customer / operational metrics plus analysis of trends, working closely with the Chief Risk Officer. Responsible for Customer Success and Customer Operations KPIs, along with assisting in the prioritization of work and monitoring team performance. Set the long-term vision for the Customer Success team by analyzing the current state, identifying areas of improvement, and implementing innovative ideas to benefit the customer experience. Develop a relationship with leadership, understanding the market and their pain points. 
    Apply here: https://www.linkedin.com/jobs/view/2651943853/


    Role: Global Customer Success Director 
    Location: Atlanta, GA, US
    Organization: 
    Talent Factor Ltd.
    As a Global Customer Success Director, you will creatively translate market opportunities, company experience and capabilities into deals. Presenting company across multiple different technological and business domains. Utilizing your contact network in combination with marketing-generated leads to build a sales pipeline. Qualifying leads and opportunities according to our strategy and strengths. Participating in the multifunctional team through the whole sales cycle to win new business. Identifying early in sales stages what is customer intention to buy and what are winning factors. Coming up with new where-to-play ideas and build a go-to-market approach for selected segments. 
    Apply here: https://www.linkedin.com/jobs/view/2658779766/


    Role: Enterprise Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Narvar
    As an Enterprise Customer Success Manager, you will manage post-sale activity through relationship building, product knowledge, and execution. Own the health and success of your customers from go-live through to renewal and expansion. Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Use data insights to track client health, and forecast and mitigate the risk of churn. Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers. Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently. Contribute to the scalability of the customer success team through documentation and process optimization. 
    Apply here: https://www.linkedin.com/jobs/view/2659442350/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Perpetua
    As a Customer Success Manager, you will articulately present data-driven, insightful analysis of the customers’ campaign performance during account reviews, strategy planning sessions, and other touchpoints like email and Zoom calls. Build, manage, and grow relationships with customers by helping ensure their ad performance exceeds their expectations Identify gaps in internal tools and provide suggestions to the product team on improvements. Deep dive into customer data to diagnose campaign performance improvements. Serve as the customer advocate to ensure product feedback is passed to the product and engineering teams. Work cross-functionally with product and engineering teams to identify strategic opportunities or gaps in the business through reporting and data. Identify and close upsell opportunities with existing customers. 
    Apply here: https://www.linkedin.com/jobs/view/2651996918/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Objective Corporation
    As a Customer Success Manager, you will be establishing a trusted advisor relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth. 
    Apply here: https://www.linkedin.com/jobs/view/2658985481/

    Customer Success Manager

    Enterprise Customer Success Manager

    Global Customer Success Director

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 22 – Customer Success Jobs
    Talent Team
    Jul 22, 2021 | 3 min read

    Role: Director, Customer Success
    Location: Austin, TX, US
    Organization: 
    StitcherAds
    As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Identify opportunities to grow customers & work with sales/development teams to ensure goals are met. Manage and foster relationships with publisher account teams. Own the team retainment & growth including executive reporting and account planning. 
    Apply here: https://www.linkedin.com/jobs/view/2650093843/


    Role: Director of Customer Success 
    Location: Danville, CA, US
    Organization: 
    Face Reality Skincare
    As a Director of Customer Success, you will assess the current support structure and develop a compelling vision and strategy for the support organization and the customers. Help refine and drive a multiyear support roadmap that will deliver best-in-class service. Work in a highly collaborative way across the Face Reality organization to implement a well-defined support plan that closes gaps and improves service for the customers. Advocate for the Customer and Pro experience, with a strong understanding of value drivers and pain points, helping us tailor the efforts to deliver the best outcomes. Manage the service budget, forecast, and KPIs ensuring we deliver against the plan. Drive new business growth to warm lead conversion, cold lead identification, and innovative business development initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/2650910607/


    Role: Senior Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Onfido
    As a Senior Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales). Work side-by-side with the Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing). 
    Apply here: https://www.linkedin.com/jobs/view/2522546515/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    CyberArk
    As a Customer Success Manager, you will own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers. As part of the role, the CSM manages a higher volume of customers by leveraging data-driven programs to support customers. Partner with the Cyberark Account Team (Account Manager, SA, Training and Enablement) to find opportunities for new usage of Cyberark across organizational functions. Act as the voice of the customer internally to advocate customer’s needs. Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Cyberark teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points. 
    Apply here: https://www.linkedin.com/jobs/view/2654941314/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Wellcom Worldwide
    As a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of the solutions to ensure clients continue to maximize the value they receive from the platform. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Identify any risks across your portfolio and implement plans to mitigate those risks. Be responsible for writing functional specification documents for custom development and systems integrations based on interactions directly with customers and professional services teams. Educate and inform wherever possible to ensure a deep client understanding of the platforms. 
    Apply here: https://www.linkedin.com/jobs/view/2650091832/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

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