Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 10 – Customer Success Jobs
    Talent Team
    Talent Team
    Dec 10, 2020 | 3 min read

    Role: Director of Customer Success – (Must have experience with HR Tech)
    Location: London, England, United Kingdom
    Organization: 
    Expert Executive Recruiters
    As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells). Mentor and empower Senior Account Managers to be the leaders of tomorrow while all the time scaling for business growth. Build a solid relationship with customers’ execs to drive success and growth in major accounts. Lead a world-class Account Management group and working closely with the Implementation and Support leads. Driving and owning AMs KPIs i.e. satisfaction, product adoption, retention & upsell. Collaborate with product and development to reflect the voice of the customer.
    Apply here: 
    https://www.linkedin.com/jobs/view/2321927491/ 


    Role: Customer Success Manager
    Location: Falkirk, Scotland, United Kingdom
    Organization:
    Puzzel
    As a Customer Success Manager, you will work closely with the services team to manage the onboarding and adoption handovers, any escalations and minimize time to value. Manage Customer health scores taking actions (often facilitating actions) using playbooks to deal with flags, mitigating the risk of churn and increasingly likelihood of renewal / upsell. Building and updating success plans for individual customers that deliver the desired outcomes, demonstrating ROI. Be the first point of contact for customers on non-commercial including Support escalations. Work closely with sales to let them know of any upsell opportunities (data-driven, customer request, intel) so that sales can focus on these.
    Apply here: https://www.linkedin.com/jobs/view/2321916636/


    Role: Enterprise Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization:
    MANTL
    As an Enterprise Customer Success Manager, you will manage a portfolio of existing customers and build key relationships as the main point of contact. Build a deep insight into how our customers are organized operationally and work with them to optimize this longer term. Work closely with implementation managers to establish a baseline in digital performance and transition customers seamlessly to go-live. Train customers to use the knowledge base so they can be self-sufficient longer term. Articulate at a high level, what is working well in addition to challenges facing our customers. Work with Marketing to create and publish case studies and client-oriented webinars. Manage client contract renewals and the expansion of the relationship.
    Apply here: https://boards.greenhouse.io/mantl/jobs/4909603002?gh_src=3af97a122us


    Role: Customer Success Manager
    Location: Fort Worth, TX, US
    Organization:
    MCO (MyComplianceOffice)
    As a Customer Success Manager, you will learn the MCO software product through training, implementing small clients, and ongoing learning. Manage a set of assigned clients via the Customer Success Management solution. Maximize the potential of the Customer Success Management solution through updates to data, reporting, and the creation of workflows and action plays. Deliver an exceptional customer experience in all interactions with clients with the ultimate goal of creating client promoters of MCO products and services. Establish excellent relationships with clients to ensure a high degree of customer satisfaction. Train and advise clients on the proper use of the products and configure them to fit their needs. Assist the Customer Success Team in improving customer success procedures and processes.
    Apply here: https://mycomplianceoffice1.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b7691554-4f4f-41bc-94cd-dab13f2c094b


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Segment
    As a Customer Success Manager, you will grow a book of business comprised of Segment’s top tier enterprise customers. Onboard and develop a roadmap to success in a way that will provide continued value to the largest customers, driving ongoing usage of Segment. Engage with business leaders to thoughtfully help them identify growth opportunities. Communicate performance opportunities and technical issues to drive effective solutions across support, engineering, and product teams. Prioritize customer experience with a focus on customer happiness and retention. Become an expert on the Segment platform and integrations, while keeping up with industry trends in data and analytics.
    Apply here: https://segment.com/jobs/2531874/?gh_jid=2531874&gh_src=841cd32c1us

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 25 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 25, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Frisco, TX, US
    Organization: 
    Redwood Software
    As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals. Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Redwood’s behalf. Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
    Apply here: 
    https://www.linkedin.com/jobs/view/2379479176/


    Role: Customer Success Manager
    Location: New York, NY, US
    Organization: Aircall
    As a Customer Success Consultant, you will grow and nurture a portfolio of accounts while developing strong relationships with key contacts. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota. Have a strong understanding of the product and know how to articulate the value proposition clearly. Develop new ways to increase customer satisfaction and organize product feedback. Contribute ideas that help improve the processes, practices, and tools. 
    Apply here: https://jobs.lever.co/aircall/8e24e2b3-7c3a-4c61-8089-bd6da48cfc1c


    Role: Customer Success Director
    Location: Cambridge, England, United Kingdom
    Organization: IntelliSense.io
    As a Customer Success Director, you will drive Customer Success Outcomes by increasing Net Revenue Retention (NRR) Rate across the customer base. This will mean you would ensure annual renewals and increase cross-sell and up-sell within the customer base. Develop KPIs to measure areas such as product usage, customer satisfaction, etc., and define interventions in the customer journey to ensure OKRs are achieved. Build the Customer Success team including leading hiring of your team both centrally and across the operating countries. Lead by example and foster collaboration within the IntelliSense.io team and across the customer lifecycle. Gain a deep understanding of the customers’ challenges, needs, and opportunities and translate this information effectively to the appropriate teams to ensure customer success. 
    Apply here: https://apply.workable.com/intellisense-io/j/BB44CE8D5B/


    Role: Customer Success Manager (EMEA)
    Location: Remote, London, England, United Kingdom 
    Organization: Hopin
    As a Customer Success Manager, you will manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful events. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful event. Be proactive and friendly, offering the highest level of support to customers. Collate customer feedback and communicate this to the product team. Work with the product engineers to make Hopin easier to use and work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals and expansion. 
    Apply here: https://boards.greenhouse.io/hopin/jobs/4197529003


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: CareerBlend
    As a Customer Success Consultant, you learn the detail and technical understanding of the Application. Provide technical advice & customer service. You will manage client requests and expectations. Understand clients’ position on usability and functionality. Travel & Attend mine-sites. You will report to various colleagues across the organization. 
    Apply here:  https://www.careerblend.com.au/jobs/?job=customer-success-consultant_19966#detail

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 22, 2021 | 2 min read

    Role: Customer Success Strategy, Director
    Location: Belmont, CA, US
    Organization: 
    RingCentral
    As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
    Apply here: 
    https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604 


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: AboveBoard 
    As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2351085705/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Verint
    As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business. 
    Apply here: https://www.linkedin.com/jobs/view/2390099799/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Passageways
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2389685607/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: Atom Learning
    As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified. 
    Apply here: https://www.linkedin.com/jobs/view/2389499352/

    Customer Success Manager

    Customer Success Strategy - Director

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 21, 2021 | 2 min read

    Role: Senior Director, Customer Success Enablement
    Location: Salt Lake City, UT, US
    Organization: 
    Workday
    As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
    Apply here: 
    https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995

    Role: Director, Customer Success (Central)
    Location: Chicago, IL, US
    Organization: 
    Contrast Security
    As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
    Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization: 
    Slintel
    As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team. 
    Apply here: https://www.linkedin.com/jobs/view/2374948769/


    Role: Customer Success Manager, Global Accounts
    Location: London, England, United Kingdom
    Organization: 
    Diligent Corporation
    As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2368919950/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Mimecast
    As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged. 
    Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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