Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 11 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, Chicago, IL, US
As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. This includes retaining talent and implementing processes designed to manage turnover effectively. Lead the organization to consistently meet and exceed its efficiency metrics and net promoter score results. Promote a culture of continuous improvement by identifying opportunities, implementing. Partner with VP of Business Development to ensure that the existing agency experience continues to be industry-leading through effective continuous improvement of internal processes and seamless handoffs between the two organizations. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments.
Apply here: https://www.linkedin.com/jobs/view/2318751222/
Role: Enterprise Customer Success Manager
Location: Chicago, IL, US
As an Enterprise Customer Success Manager, you will serve as a point of contact for Director level and above contacts at the client while being a point of escalation and triage. Develop and maintain a clear understanding of the organizational and leadership structure of client organizations to serve as an asset for escalation, expansion, analytics, marketing or finance, engineering, support. Have a strong understanding of the complexity of the client and be able to lean on client leaders while helping consult on prioritization of work and needs. Evangelize capabilities of Twistle products and advocate for innovation and early adoption of new features. Participate as a stakeholder with Twistle’s marketing and product teams to represent clients especially when in reference to the Twistle platform and Looker.
Apply here: https://jobs.lever.co/twistle/a1d84ed0-6161-44d3-bd0e-b4c435b8f1e2/
Role: Customer Success Manager – FinTech
Location: Remote, London, England Metropolitan Area, UK
Organization: European Recruitment
As a Customer Success Manager, you will act as the main point of contact for customers and the primary liaison between the customer and product teams. Work with the Customer Support, Sales, and Product teams to facilitate a seamless customer onboarding process. Seek out opportunities for client renewal and up-sell. Deliver training for new customers. Assist with the basic set-up and customization of the company’s platform. Provide support to customers. Closely monitor adoption rates of assigned accounts, providing insight to clients. Work with Customer Support to identify potential issues within the client accounts and take effective action to resolve them.
Apply here: https://www.linkedin.com/jobs/view/2322730527/
Role: Senior Customer Success Manager
Location: London, England Metropolitan Area, UK
As a Senior Customer Success Manager, you will develop an in-depth understanding of the Spirable platform to provide consultative best practices for creative production and distribution. Track and identify adoption and utilization trends, while providing recommendations based on risk and customers’ needs. Developing and executing on account plans to drive adoption and ROI for our customers. Monitor all customer health, adoption, and usage KPI’s; manage customer escalation situations in a timely manner. Be the first line of support by maintaining high levels of urgency and response to customer requests and needs Advocate on behalf of the customer and collect feedback to drive continuous improvement across all areas including product.
Apply here: https://www.linkedin.com/jobs/view/2323081668/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will be responsible for forming strategies to improve the existing Conversion Rate using innovative ideas. Work closely with clients to improve overall business understand and help them track the correct metrics required for their business. Generate and deliver periodic (monthly/quarterly) reports to review the work done and analyze statistics, metrics, and provide recommendations for further improvements. Work with customers to establish critical goals, plan the entire account strategy or quarterly campaign launch/initiation plan & help customers in achieving their goals. Coordinate with cross-functional teams like product & engineering, development, etc to ensure projects or campaigns are launched in a timely manner.
Apply here: https://www.linkedin.com/jobs/view/2323080631/
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