Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 11 – Customer Success Jobs
    Talent Team
    Talent Team
    Dec 11, 2020 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, Chicago, IL, US
    Organization:
    Storm2
    As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. This includes retaining talent and implementing processes designed to manage turnover effectively. Lead the organization to consistently meet and exceed its efficiency metrics and net promoter score results. Promote a culture of continuous improvement by identifying opportunities, implementing. Partner with VP of Business Development to ensure that the existing agency experience continues to be industry-leading through effective continuous improvement of internal processes and seamless handoffs between the two organizations. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments.
    Apply here:
    https://www.linkedin.com/jobs/view/2318751222/


    Role: Enterprise Customer Success Manager
    Location: Chicago, IL, US
    Organization:
    Twistle
    As an Enterprise Customer Success Manager, you will serve as a point of contact for Director level and above contacts at the client while being a point of escalation and triage. Develop and maintain a clear understanding of the organizational and leadership structure of client organizations to serve as an asset for escalation, expansion, analytics, marketing or finance, engineering, support. Have a strong understanding of the complexity of the client and be able to lean on client leaders while helping consult on prioritization of work and needs. Evangelize capabilities of Twistle products and advocate for innovation and early adoption of new features. Participate as a stakeholder with Twistle’s marketing and product teams to represent clients especially when in reference to the Twistle platform and Looker.
    Apply here: https://jobs.lever.co/twistle/a1d84ed0-6161-44d3-bd0e-b4c435b8f1e2/


    Role: Customer Success Manager – FinTech
    Location: Remote, London, England Metropolitan Area, UK  
    Organization:
    European Recruitment
    As a Customer Success Manager, you will act as the main point of contact for customers and the primary liaison between the customer and product teams. Work with the Customer Support, Sales, and Product teams to facilitate a seamless customer onboarding process. Seek out opportunities for client renewal and up-sell. Deliver training for new customers. Assist with the basic set-up and customization of the company’s platform. Provide support to customers. Closely monitor adoption rates of assigned accounts, providing insight to clients. Work with Customer Support to identify potential issues within the client accounts and take effective action to resolve them.
    Apply here: https://www.linkedin.com/jobs/view/2322730527/


    Role: Senior Customer Success Manager
    Location: London, England Metropolitan Area, UK
    Organization:
    Spirable
    As a Senior Customer Success Manager, you will develop an in-depth understanding of the Spirable platform to provide consultative best practices for creative production and distribution. Track and identify adoption and utilization trends, while providing recommendations based on risk and customers’ needs. Developing and executing on account plans to drive adoption and ROI for our customers. Monitor all customer health, adoption, and usage KPI’s; manage customer escalation situations in a timely manner. Be the first line of support by maintaining high levels of urgency and response to customer requests and needs Advocate on behalf of the customer and collect feedback to drive continuous improvement across all areas including product.
    Apply here: https://www.linkedin.com/jobs/view/2323081668/


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India
    Organization:
    ConvertCart
    As a Customer Success Manager, you will be responsible for forming strategies to improve the existing Conversion Rate using innovative ideas. Work closely with clients to improve overall business understand and help them track the correct metrics required for their business. Generate and deliver periodic (monthly/quarterly) reports to review the work done and analyze statistics, metrics, and provide recommendations for further improvements. Work with customers to establish critical goals, plan the entire account strategy or quarterly campaign launch/initiation plan & help customers in achieving their goals. Coordinate with cross-functional teams like product & engineering, development, etc to ensure projects or campaigns are launched in a timely manner.
    Apply here: https://www.linkedin.com/jobs/view/2323080631/

    Customer Success Manager

    Enterprise Customer Success Manager

    senior customer success manager

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 25 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 25, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Frisco, TX, US
    Organization: 
    Redwood Software
    As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals. Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Redwood’s behalf. Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
    Apply here: 
    https://www.linkedin.com/jobs/view/2379479176/


    Role: Customer Success Manager
    Location: New York, NY, US
    Organization: Aircall
    As a Customer Success Consultant, you will grow and nurture a portfolio of accounts while developing strong relationships with key contacts. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota. Have a strong understanding of the product and know how to articulate the value proposition clearly. Develop new ways to increase customer satisfaction and organize product feedback. Contribute ideas that help improve the processes, practices, and tools. 
    Apply here: https://jobs.lever.co/aircall/8e24e2b3-7c3a-4c61-8089-bd6da48cfc1c


    Role: Customer Success Director
    Location: Cambridge, England, United Kingdom
    Organization: IntelliSense.io
    As a Customer Success Director, you will drive Customer Success Outcomes by increasing Net Revenue Retention (NRR) Rate across the customer base. This will mean you would ensure annual renewals and increase cross-sell and up-sell within the customer base. Develop KPIs to measure areas such as product usage, customer satisfaction, etc., and define interventions in the customer journey to ensure OKRs are achieved. Build the Customer Success team including leading hiring of your team both centrally and across the operating countries. Lead by example and foster collaboration within the IntelliSense.io team and across the customer lifecycle. Gain a deep understanding of the customers’ challenges, needs, and opportunities and translate this information effectively to the appropriate teams to ensure customer success. 
    Apply here: https://apply.workable.com/intellisense-io/j/BB44CE8D5B/


    Role: Customer Success Manager (EMEA)
    Location: Remote, London, England, United Kingdom 
    Organization: Hopin
    As a Customer Success Manager, you will manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful events. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful event. Be proactive and friendly, offering the highest level of support to customers. Collate customer feedback and communicate this to the product team. Work with the product engineers to make Hopin easier to use and work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals and expansion. 
    Apply here: https://boards.greenhouse.io/hopin/jobs/4197529003


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: CareerBlend
    As a Customer Success Consultant, you learn the detail and technical understanding of the Application. Provide technical advice & customer service. You will manage client requests and expectations. Understand clients’ position on usability and functionality. Travel & Attend mine-sites. You will report to various colleagues across the organization. 
    Apply here:  https://www.careerblend.com.au/jobs/?job=customer-success-consultant_19966#detail

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 22, 2021 | 2 min read

    Role: Customer Success Strategy, Director
    Location: Belmont, CA, US
    Organization: 
    RingCentral
    As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
    Apply here: 
    https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604 


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: AboveBoard 
    As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2351085705/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Verint
    As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business. 
    Apply here: https://www.linkedin.com/jobs/view/2390099799/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Passageways
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2389685607/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: Atom Learning
    As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified. 
    Apply here: https://www.linkedin.com/jobs/view/2389499352/

    Customer Success Manager

    Customer Success Strategy - Director

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 21, 2021 | 2 min read

    Role: Senior Director, Customer Success Enablement
    Location: Salt Lake City, UT, US
    Organization: 
    Workday
    As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
    Apply here: 
    https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995

    Role: Director, Customer Success (Central)
    Location: Chicago, IL, US
    Organization: 
    Contrast Security
    As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
    Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f


    Role: Director of Customer Success
    Location: Bengaluru, Karnataka, India
    Organization: 
    Slintel
    As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team. 
    Apply here: https://www.linkedin.com/jobs/view/2374948769/


    Role: Customer Success Manager, Global Accounts
    Location: London, England, United Kingdom
    Organization: 
    Diligent Corporation
    As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2368919950/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Mimecast
    As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged. 
    Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Senior Director Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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