Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Dec 14 – Customer Success JobsShare this job list:
Role: Remote Director Customer Experience
Location: Phoenix, AZ, US
Organization: Waste Management
As a Director Customer Experience, you will meet or exceed all contact center financial and performance metrics, including efficiency, quality, and attrition goals, at the queue, center, and tier levels. Manage relationships with Area Leadership, primarily Customer Service/Customer Experience Managers and Area Vice Presidents, to drive customer service, customer engagement, and customer retention programs through the Areas. Represent the needs of the customer and the CE organization on key corporate initiatives and coordinates successful project implementation. Contribute to strategies that improve customer experience, account management, and drive call centers toward world-class performance. Ensure performance management programs are executed and that goals are being met consistently.
Apply here: https://wmtalent.referrals.selectminds.com/jobs/remote-director-customer-experience-1930
Role: Customer Success Manager – US
Location: Austin, TX, US
Organization: LumApps
As a Customer Success Manager, you will manage the renewal pipeline with visibility and commitment. Create, maintain, and reinforce a trustful relationship with existing customers. Lead and execute customer positive action plans through appropriate touchpoints. Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers. Proactively set customer goals in using LumApps and help manage expectations along the journey. Own responsibility of a pipeline of renewal in LumApps customers. Build quotes and proposals to active customers. Participate in legal and contract discussions with active customers.
Apply here: https://www.lumapps.com/company/job-offers/?gh_jid=4954324002
Role: Customer Success Manager
Location: Remote, Milton Keynes, England, United Kingdom
Organization: Ellucian
As a Customer Success Manager, you will be responsible for the optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell. Receive, respond to, and route products and services related inquiries to appropriate team members. Conduct regularly scheduled communications with customer influencers and decision-makers. Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan. Evangelize capabilities of Ellucian Solutions and Customer Advocacy by securing customer references. Track and enter data into systems of record; reporting, managing system configuration, and updating customer information.
Apply here: https://careers.ellucian.com/us/en/job/2593
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Legatics
As a Customer Success Manager, you will manage a broad portfolio of our customer base in a personalized way. Maintain a deep understanding of the product and use cases to ensure customers are using the software to its fullest and receive the absolute most value out of the Legatics platform at any given stage. Maintain accurate customer information in relevant systems and trackers with key details relating to our customers’ use of Legatics. Work closely with the Business Development and Engagement teams to run efficient and effective handover and onboarding. Create and deliver success plans and success reviews with your customers to optimize their usage of Legatics and constantly drive value. Build brand loyalty by being personable, proactive and supporting in all customer interactions.
Apply here: https://www.linkedin.com/jobs/view/2304657099/
Role: Customer Success Manager
Location: Bangalore Urban, Karnataka, India
Organization: OutSystems
As a Customer Success Manager, you will provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Work closely with CS Leadership to define and execute best practices for key account management. Lead others at OutSystems as they support the customers in their journey with OutSystems. Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team. Develop a plan to increase the penetration at your Key Customers that provides for increased OutSystems executive visibility.
Apply here: https://www.outsystems.com/careers/job-detail/8a78879f74e27ddc017531e53c8b766f/0 Posted By SmartKarrot’s
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Jan 25 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Frisco, TX, US
Organization: Redwood Software
As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals. Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Redwood’s behalf. Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
Apply here: https://www.linkedin.com/jobs/view/2379479176/
Role: Customer Success Manager
Location: New York, NY, US
Organization: Aircall
As a Customer Success Consultant, you will grow and nurture a portfolio of accounts while developing strong relationships with key contacts. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota. Have a strong understanding of the product and know how to articulate the value proposition clearly. Develop new ways to increase customer satisfaction and organize product feedback. Contribute ideas that help improve the processes, practices, and tools.
Apply here: https://jobs.lever.co/aircall/8e24e2b3-7c3a-4c61-8089-bd6da48cfc1c
Role: Customer Success Director
Location: Cambridge, England, United Kingdom
Organization: IntelliSense.io
As a Customer Success Director, you will drive Customer Success Outcomes by increasing Net Revenue Retention (NRR) Rate across the customer base. This will mean you would ensure annual renewals and increase cross-sell and up-sell within the customer base. Develop KPIs to measure areas such as product usage, customer satisfaction, etc., and define interventions in the customer journey to ensure OKRs are achieved. Build the Customer Success team including leading hiring of your team both centrally and across the operating countries. Lead by example and foster collaboration within the IntelliSense.io team and across the customer lifecycle. Gain a deep understanding of the customers’ challenges, needs, and opportunities and translate this information effectively to the appropriate teams to ensure customer success.
Apply here: https://apply.workable.com/intellisense-io/j/BB44CE8D5B/
Role: Customer Success Manager (EMEA)
Location: Remote, London, England, United Kingdom
Organization: Hopin
As a Customer Success Manager, you will manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful events. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful event. Be proactive and friendly, offering the highest level of support to customers. Collate customer feedback and communicate this to the product team. Work with the product engineers to make Hopin easier to use and work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals and expansion.
Apply here: https://boards.greenhouse.io/hopin/jobs/4197529003
Role: Customer Success Consultant
Location: Brisbane, Queensland, Australia
Organization: CareerBlend
As a Customer Success Consultant, you learn the detail and technical understanding of the Application. Provide technical advice & customer service. You will manage client requests and expectations. Understand clients’ position on usability and functionality. Travel & Attend mine-sites. You will report to various colleagues across the organization.
Apply here: https://www.careerblend.com.au/jobs/?job=customer-success-consultant_19966#detail0 Posted By SmartKarrot’s
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Jan 22 – Customer Success JobsShare this job list:
Role: Customer Success Strategy, Director
Location: Belmont, CA, US
Organization: RingCentral
As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
Apply here: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604
Role: Director of Customer Success
Location: Remote, United States
Organization: AboveBoard
As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations.
Apply here: https://www.linkedin.com/jobs/view/2351085705/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Verint
As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business.
Apply here: https://www.linkedin.com/jobs/view/2390099799/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Passageways
As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations.
Apply here: https://www.linkedin.com/jobs/view/2389685607/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Atom Learning
As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified.
Apply here: https://www.linkedin.com/jobs/view/2389499352/0 Posted By SmartKarrot’s
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Jan 21 – Customer Success JobsShare this job list:
Role: Senior Director, Customer Success Enablement
Location: Salt Lake City, UT, US
Organization: Workday
As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995Role: Director, Customer Success (Central)
Location: Chicago, IL, US
Organization: Contrast Security
As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f
Role: Director of Customer Success
Location: Bengaluru, Karnataka, India
Organization: Slintel
As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team.
Apply here: https://www.linkedin.com/jobs/view/2374948769/
Role: Customer Success Manager, Global Accounts
Location: London, England, United Kingdom
Organization: Diligent Corporation
As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2368919950/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Mimecast
As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged.
Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/job
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