Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 18 – Customer Success Jobs
Role: Sr. Director of Success
Location: Palo Alto, CA, US
As a Sr. Director of Success, you will scale our Customer Success organization, focusing on proactive engagement across our multiple customer segments. Identify, manage, and optimize all customer lifecycle stages, leveraging data, and deploying a combination of self-service and white-glove interactions. Help identify infrastructure, information and engagement need to effectively drive customer advocacy across our customer segments. Develop a Customer Advocacy program, leveraging customer relationships in the expansion of our business via referrals, testimonials, user groups, and trade shows. Establish strong people management protocols and practices in collaboration with the SVP of CS and other CS leaders.
Apply here: https://jobs.lever.co/bill/e5088fa5-6cba-4ad4-85aa-7dfc3e99e40a
Role: Customer Success Manager
Location: Boston, MA, US
As a Customer Success Manager, you will manage all post-sales activity for Box’s Mid-Market customers through strong relationship-building, product knowledge, planning, and execution. Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs. Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high-value use cases within the organization through change management. Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture. Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs.
Apply here: https://boards.greenhouse.io/boxinc/jobs/2534196?gh_src=sde78l1
Role: Customer Success Manager – Marketing Tech
Location: London, England, United Kingdom
Organization: Sphere Digital Recruitment
As a Customer Success Manager, you will manage new clients to onboard them onto the tech platform. Occasionally pass on customers to other CSMs in your first 6-18 months in the role. Create a clear data-strategy for each client and work closely with them to achieve this. Work with the wider Customer Success team on strategy and growth. Progress into a Senior role in the near future. Manage client strategy and support across the platform, to ensure they are using it to its full capability. Meet clients on-site as much as possible. Work directly with the head of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2324126909/
Role: Customer Success Manager – EMEA Region
Location: London, England, United Kingdom
As a Customer Success Manager, you will serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Develop strategic deployment plans for your portfolio of customers. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Partner closely with sales to manage account strategy and ensure customer growth and retention. Work with the field team to properly sell and position Professional Services Offerings.
Apply here: https://www.linkedin.com/jobs/view/2265987378/
Role: Customer Success Manager – Trading
Location: Greater Sydney Area, AU
As a Customer Success Manager, you will deliver tailored engagements that help customers to maximize the value derived from Refinitiv solutions post-sale and build intimacy. Interpret and take action on usage information focusing on “at-risk” customers to mitigate cancellations and identify value optimization opportunities. Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences. Provide transparency to the customer and act a ‘quarterback’ to ensure Refinitiv delivers on sales commitments. Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
Apply here: https://refinitiv.wd3.myworkdayjobs.com/careers/job/AUS-Sydney-60-Margaret-St/Customer-Success-Manager—Trading_R0020728-1
Get new job postings
delivered to your inbox
opportunities delivered daily!