Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 21 – Customer Success Jobs
Role: VP of Customer Success
Location: Pleasant Grove, UT, US
As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive customer outcomes by increasing renewals, reducing churn, driving up-sell, and identifying opportunities for cross-sell. Identify key opportunities to improve the customer journey by developing and executing on customer programs. Create a process for measuring customer experience and satisfaction such as tracking NPS and involvement with the Customer Advisory Board. Increase customer engagement through the implementation of quarterly and executive business reviews. Partner with product and engineering to advise on valuable product feedback and proactively communicate product updates and releases to customers. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.
Apply here: https://www.startwire.com/jobs/pleasant-grove-ut/vice-president-customer-success-2320825205
Role: Head of Customer Success
Location: Austin, TX, US
As a Head of Customer Success, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, lower churn, etc. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Implement, improve, and standardize key processes to ensure consistent and reliable journeys for customers. Develop an environment and culture of customer tenacity throughout Atlassian. Collaborate with key knowledge partners (Cloud product leadership, Support & Success leadership, etc) to drive visibility of cloud support customer needs and ensure multi-functional collaboration.
Apply here: https://jobs.lever.co/atlassian/605a6ea7-447f-432a-975e-d119e28b1266
Role: Customer Success Manager
Location: Manchester Area, United Kingdom
As a Customer Success Manager, you will be the primary point of contact for designated public sector accounts, serving as an advocate for customer needs to drive success. Developing, owning and nurturing customer partnerships. Manage multiple complex projects at any one time. Improve & streamline internal and external processes to improve client experience. Manage your own portfolio of customers, ensuring they get the maximum value out of MirrorWeb. Drive adoption, setting KPIs and success metrics, demonstrating ROI. Help customers understand and use MirrorWeb’s powerful features to the fullest. Provide training to MirrorWeb users, analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.
Apply here: https://www.linkedin.com/jobs/view/2353100846/
Role: Customer Success Manager – Intacct
Location: Reading, England, United Kingdom
As a Customer Success Manager, you will contribute to internal projects and large change initiatives to improve operational efficiency, quality and consistency. Increase and maintain customer NPS scores, and nurture into customer reference program. Manage inbound customer requests, liaising with other teams where relevant. Engage with customers through defined calls to action and 1:m value-based sessions. Serve as the “voice of the customer” to product management, ensuring product roadmap reflects customer need. Communicate product roadmap to customers. Handle overall responsibility for managing the customer relationship with Sage Intacct’s SMB customer base. Negotiate and secure renewals, identify and assess renewal risks for customers’ license subscriptions and collaborate with internal teams to ameliorate.
Apply here: https://www.linkedin.com/jobs/view/2291698146/
Role: Customer Success Manager – Sydney
Location: Remote, Sydney, New South Wales, Australia
Organization: Domo, Inc.
As a Customer Success Manager, you will be responsible for the renewal opportunity and negotiating the contractual commitments successfully. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure. Identify and surface any risks early and operate off of a risk mitigation plan for all customers. Articulates and drives customer use cases, customer value, and adoption while maintaining trusted customer advisor status. Establishes and develops executive and champion relationships in partnership with the AE (divide & conquer separate white space). Create customer advocates who are raving fans of the company and platform. Conduct regular business reviews focused on ensuring customers’ ongoing value (as agreed with the customer).
Apply here: https://www.linkedin.com/jobs/view/2353088720/
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