Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 21 – Customer Success Jobs
    Talent Team
    Dec 21, 2020 | 3 min read

    Role: VP of Customer Success
    Location: Pleasant Grove, UT, US
    Organization: 
    IsoTalent
    As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive customer outcomes by increasing renewals, reducing churn, driving up-sell, and identifying opportunities for cross-sell. Identify key opportunities to improve the customer journey by developing and executing on customer programs. Create a process for measuring customer experience and satisfaction such as tracking NPS and involvement with the Customer Advisory Board. Increase customer engagement through the implementation of quarterly and executive business reviews. Partner with product and engineering to advise on valuable product feedback and proactively communicate product updates and releases to customers. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.
    Apply here: 
    https://www.startwire.com/jobs/pleasant-grove-ut/vice-president-customer-success-2320825205


    Role: Head of Customer Success
    Location: Austin, TX, US
    Organization: Atlassian
    As a Head of Customer Success, you will define and implement a strategy to improve customer experience, scale the team, develop talent, balance cost, lower churn, etc. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Implement, improve, and standardize key processes to ensure consistent and reliable journeys for customers. Develop an environment and culture of customer tenacity throughout Atlassian. Collaborate with key knowledge partners (Cloud product leadership, Support & Success leadership, etc) to drive visibility of cloud support customer needs and ensure multi-functional collaboration.
    Apply here: https://jobs.lever.co/atlassian/605a6ea7-447f-432a-975e-d119e28b1266


    Role: Customer Success Manager
    Location: Manchester Area, United Kingdom
    Organization: MirrorWeb
    As a Customer Success Manager, you will be the primary point of contact for designated public sector accounts, serving as an advocate for customer needs to drive success. Developing, owning and nurturing customer partnerships. Manage multiple complex projects at any one time. Improve & streamline internal and external processes to improve client experience. Manage your own portfolio of customers, ensuring they get the maximum value out of MirrorWeb. Drive adoption, setting KPIs and success metrics, demonstrating ROI. Help customers understand and use MirrorWeb’s powerful features to the fullest. Provide training to MirrorWeb users, analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.
    Apply here: https://www.linkedin.com/jobs/view/2353100846/


    Role: Customer Success Manager – Intacct
    Location: Reading, England, United Kingdom
    Organization: Sage
    As a Customer Success Manager, you will contribute to internal projects and large change initiatives to improve operational efficiency, quality and consistency. Increase and maintain customer NPS scores, and nurture into customer reference program. Manage inbound customer requests, liaising with other teams where relevant. Engage with customers through defined calls to action and 1:m value-based sessions. Serve as the “voice of the customer” to product management, ensuring product roadmap reflects customer need. Communicate product roadmap to customers. Handle overall responsibility for managing the customer relationship with Sage Intacct’s SMB customer base. Negotiate and secure renewals, identify and assess renewal risks for customers’ license subscriptions and collaborate with internal teams to ameliorate.
    Apply here: https://www.linkedin.com/jobs/view/2291698146/


    Role: Customer Success Manager – Sydney
    Location: Remote, Sydney, New South Wales, Australia
    Organization: Domo, Inc.
    As a Customer Success Manager, you will be responsible for the renewal opportunity and negotiating the contractual commitments successfully. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure. Identify and surface any risks early and operate off of a risk mitigation plan for all customers. Articulates and drives customer use cases, customer value, and adoption while maintaining trusted customer advisor status. Establishes and develops executive and champion relationships in partnership with the AE (divide & conquer separate white space). Create customer advocates who are raving fans of the company and platform. Conduct regular business reviews focused on ensuring customers’ ongoing value (as agreed with the customer).
    Apply here: https://www.linkedin.com/jobs/view/2353088720/

    Customer Success Manager

    Head of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 28 – Customer Success Jobs
    Talent Team
    Jul 28, 2021 | 3 min read

    Role: VP, Customer Success
    Location: Remote, Chicago, IL, US
    Organization: 
    Built In
    As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals. Creating various KPIs across the organization on a quarterly basis. Create best practices at scale to leverage Churnzero, Salesforce and other existing tools that will allow the business to better assess risk and opportunity as well as ensure a streamlined customer experience. Identify gaps of inefficiencies and be responsible for building recommendations and solutions on what can be solved with people, process or technology. Work collaboratively with various departments, including Sales (Account Management and New Business), Content, Revenue Operations, Marketing, Finance, Technology, Product, and Design to ensure your team’s needs and the customer’s needs are being met. 
    Apply here: https://www.linkedin.com/jobs/view/2664119235/  


    Role: Director of Customer Success 
    Location: Remote, Herndon, VA, US
    Organization: 
    Vbrick
    As a Director of Customer Success, you will be responsible for the primary leadership point of accountability and/or escalation for top enterprise customers. Provide high-quality reporting and insights, and status of account health. Drive customer success through initial onboarding, product adoption, retention, and growth initiatives. Identify revenue opportunities within existing accounts. Responsible for the development of content, communication, and training to improve customer success productivity. Ensure and monitor proper delivery and effectiveness of customers programs on an ongoing basis through the use of tracking reports and KPI dashboards. Collaborate cross-team with Sales, Marketing, and Product to streamline workflows and create a seamless customer experience. Oversee the delivery, strategy, and maintenance of the NPS program. 
    Apply here: https://www.linkedin.com/jobs/view/2663984274/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Obby – Rethink Learning
    As a Customer Success Manager, you will onboard new partners ensuring their accounts are 100% complete and live with all the correct content. Train and engage the teachers ensuring they know how to extract value from Obby in their everyday working life. Ensure partners understand the full suite benefits of the features. Upsell Obby paid plans by confidently communicating the features and benefits. Be comfortable not having a set account base, you’ll be identifying opportunities within various partner segments to educate and empower them to adopt the software. Reduce churn across the base by increasing the adoption of SaaS. Establish the reason for partner disengagement, and offer effective solutions to re-engage them. 
    Apply here: https://www.linkedin.com/jobs/view/2660043054/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Workday
    As a Customer Success Manager, you will establish a partnering relationship across the customer’s organization, from Executive Sponsors to day-to-day contacts. Facilitate adoption of the Planning solution through discussions about the company’s business goals and objectives. Be aware of changes within the customer organization to proactively address any challenges that might impact the use of the solution. Act as a liaison between the customer and the product development team, including presenting the Workday innovation roadmap and how the roadmap will benefit the customer. Engage customers for marketing activities such as case studies, reference calls and participation in Workday customer events. Identify up-sell opportunities and collaborate with Account Executives to generate new proposals. 
    Apply here: https://www.linkedin.com/jobs/view/2656857918/


    Role: Senior Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Proofpoint
    As a Customer Success Manager, you will drive impactful activities with the customers that serve as reminders of value, exhibiting complete ownership over assigned customers, regions, and engagements. Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers. Identify root causes of customer churn and possible client dissatisfaction. Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team. Drive the customer onboarding process for purchased solutions. Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived. Assist customers in solving their challenges during their journey with Proofpoint. 
    Apply here: https://www.linkedin.com/jobs/view/2656881866/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 27 – Customer Success Jobs
    Talent Team
    Jul 27, 2021 | 2 min read

    Role: Head of Customer Success
    Location: San Francisco, CA, US
    Organization: 
    Turn/River Capital
    As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices. Partner with the CS leaders to recruit, develop, and train their teams. Contribute new ideas and content to the growing list of proven Turn/River CS playbooks. Drive portfolio-wide CS & retention training and learning culture. Implement proper CS tracking and reporting. Identify and help build out vital collateral for retention and onboarding. Provide due diligence and CS strategies for new potential company investments. 
    Apply here: https://www.linkedin.com/jobs/view/2656373863/


    Role: VP/Head of Customer Success 
    Location: Burlingame, CA, US
    Organization: 
    Focal Systems
    As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores. Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration. Work alongside in-store associates to help define, implement and adopt best practices. Identify and target areas in which the business can improve operations. Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal generated data. Understand the customer’s business, define success criteria, and build plans to exceed expectations. Maximize Net Promoter Score (likelihood to recommend Focal to others) among customer stakeholders at all levels. 
    Apply here: https://www.linkedin.com/jobs/view/2663173965/


    Role: Enterprise Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Okta
    As an Enterprise Customer Success Manager, you will be the primary point of contact post-implementation. You will assume overall customer adoption responsibility and act as a critical issue management role. Be a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.  Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Conduct periodic customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.  
    Apply here: https://www.linkedin.com/jobs/view/2656833279/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Ubertas Consulting
    As a Customer Success Manager, you will be onboarding new customers, discussing their challenges and proposing solutions. Leveraging our collective technical expertise in AWS to help our customers succeed. Working closely with AWS representatives to drive new ideas and propositions to the market. Organising projects, tracking delivery and maximising the customer experience. Contributing to how we grow and continue to attract talent. 
    Apply here: https://www.linkedin.com/jobs/view/2658696241/


    Role: Customer Success Manager 
    Location: Greater Toronto Area, Canada
    Organization: 
    Kira Systems
    As a Customer Success Manager, you will monitor customer health and take proactive steps based on analysis of metrics and gathering feedback to maximize customer value and ensure retention and growth. Work closely with Sales to identify growth opportunities and manage renewals. Drive a regular and consistent engagement cadence by developing success metrics, leading quarterly business reviews and ensuring the appropriate outcomes are achieved. Lead the onboarding and training of new customers. Collaborate closely with the Sales, Product, Marketing and Technical teams to further the overall success of the customers. Build strategic and trusted relationships with key stakeholders across a customer’s business. Key performance indicators include retention rates, ARR (Annual Recurring Revenue), and customer health and adoption. 
    Apply here: https://www.linkedin.com/jobs/view/2618308791/

    Customer Success Manager

    Enterprise Customer Success Manager

    Head of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 26 – Customer Success Jobs
    Talent Team
    Jul 26, 2021 | 2 min read

    Role: Client Success Director – Strategic Customers, West 
    Location: Center, PA, US
    Organization: 
    Dun & Bradstreet
    As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed. Handle invoices and billing issues, appeal process. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded, 1 -2x a month, provide usage reports. Coordinate with appropriate teams for implementation, value touchpoints (User adoption/Product Utilization). Identify/coordinate Customer Training needs. 
    Apply here: https://www.linkedin.com/jobs/view/2658074363/


    Role: Customer Success Manager, Enterprise 
    Location: Kansas City, KS, US
    Organization: 
    BrightEdge
    As a Customer Success Manager, you will develop trusted relationships with decision-makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs. 
    Apply here: https://www.linkedin.com/jobs/view/2323968328/


    Role: EMEA: Senior Customer Success Manager DACH 
    Location: London, England, United Kingdo
    Organization: 
    Algolia
    As a Senior Customer Success Manager, you will drive the on-boarding, adoption, retention and overall success of the customers from DACH and EMEA in general. Lead the enablement of the users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Maximize the adoption of the product features in order to maximize the value driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Identify opportunities to expand the partnership with customers. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention. 
    Apply here: https://www.linkedin.com/jobs/view/2624087727/


    Role: Customer Success Manager 
    Location: Remote, Perth, Western Australia, Australia  
    Organization: 
    Sustainable Salons
    As a Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features and SSANZ services to maximize the adoption and realized value of their purchased solutions. Develop and maintain strong, multi-level relationships with each customer, ensuring that SSANZ solutions support the ongoing needs and business and sustainability objectives for each customer. Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Manage all customer information – including updates on key contacts, new and existing quotes, customer profiling, and purchase history. 
    Apply here: https://www.linkedin.com/jobs/view/2655770173/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Standards Australia
    As a Customer Success Specialist, you will answer incoming phone calls, emails and webform enquiries regarding purchasing products, billing issues, product problems, service questions and general customer concerns/queries or complaints. Responsible for maintaining a high level of professionalism with both customers, internal & external. Optimal usage of available technologies and systems to simplify work processes through all channels of communication. Review knowledge base content regularly and suggests improvements based on customer feedback to enhance support tool to enable a customer-centric approach. Support customers throughout their end-to-end journey, driving retail sales and delivering a first-class after-sales service. Participates in business initiatives across the team to optimise productivity and efficiencies. 
    Apply here: https://www.linkedin.com/jobs/view/2655770174/

    Client Success Director

    Customer Success Manager

    Customer Success Specialist

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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