Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 23 – Customer Success Jobs
Role: VP of Customer Success
Location: Jersey City, NJ, US
As a VP of Customer Success, you will increase renewal rates and reduce churn. Assist the Sales organization by expanding revenue in key accounts through cross-sell and upsell. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Review the segmentation of the customer base and varying strategies and identify opportunities for continuous improvement. Deep credibility and experience inspiring confidence and motivation with senior customer executives. Define operational metrics for the team and establish a system for tracking metrics. Foster collaboration within team and across the customer lifecycle. Support the post-sales processes and collaborate with Sales, Delivery and Support leadership to improve the customer journey on strategic handoffs, while understanding customer needs or expectations.
Apply here: https://jobs.smartrecruiters.com/Infobip/743999729025851-vp-of-customer-success
Role: Customer Success Director Americas (NY/ATL)
Location: New York, NY, US
As a Customer Success Director, you will manage multi-interdisciplinary teams across the Americas (AMECS) to integrate support, customer service, technology, sales & marketing, and training, to build successful and lasting customer relationships and contribute to a successful SaaS business model. Hold accountability for project success, customer satisfaction, revenue forecasting, margin goals. Be a senior representative of Vizrt Global Services and Customer Success at Top customers. Support the Sales organization by identifying upsell opportunities, customer services data, delivery metrics, and support their subscription upsell targets. Work with customers to track deployment progress and create strategies for risk mitigation and contingency planning. Acquire quantitative and qualitative data from customers to help drive continuous improvement in the delivery and support methodology and processes.
Apply here: https://vizrt.theresumator.com/apply/vIlswM9fRP/Customer-Success-Director-Americas-NYATL
Role: Director, Customer Success EMEA
Location: Remote, London, England, United Kingdom
As a Director of Customer Success, you will manage the ongoing customer relationship, ensuring that they are effectively adopting and deriving the maximum value from the platform. Drive Customer Success outcomes by expanding revenue in accounts were possible. Drive new business growth through greater advocacy and reference-ability. Provide delighted support to the customers by having a high level of accountability for the support organization. Develop and implement best practices; create a predictable and repeatable motion to scale Customer Success operations sustainably while maximizing customer value realization. Create a company-wide culture of Customer Success with particular emphasis on partnering closely with the Sales organization to achieve growth and retention.
Apply here: https://jobs.lever.co/couchbase/462008cd-b8b6-4252-a075-13e0dcac98db
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Social Native
As a Customer Success Manager, you will drive partner relationships with brand & agency clients to create content for multi-channel marketing programs, including eCommerce optimization and social media campaigns. Proactively identify, develop, and support revenue growth opportunities while building relationships as a trusted advisor to our partners. Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners. Manage technical resources based on project/campaign timelines with complex and varied business needs. Develop and maintain a deep understanding of the analytics and ROI behind our tools, to tangibly communicate their value. Also, maintain strong cross-functional relationships with internal stakeholders including Sales, Operations, Support, Product, Tech.
Apply here: https://www.linkedin.com/jobs/view/2355809300/
Role: Enterprise Customer Success Manager
Location: Toronto, ON, Canada
Organization: Nitro, Inc.
As an Enterprise Customer Success Manager, you will serve as the primary post-sales point-of-contact for Nitro’s portfolio of enterprise business customers. Ensure a successful on-boarding and Nitro roll-out among new customers. Partner with customers to establish clear business goals, timelines, priorities, and metrics of success. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement. Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk. Partner with sales to identify renewal, expansion, and up-sell opportunities in the post-sales cycle. You should have the ability to effectively manage customer expectations and create realistic expectations.
Apply here: https://www.gonitro.com/about/careers/2408302?gh_jid=2408302
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