Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 24 – Customer Success Jobs
Role: Sr. Director, Customer Success
Location: New York, NY, US(or remote in the East Region)
As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics. Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives. Partner with sales, renewals, and consulting leadership to drive customer business outcomes. Create a culture of accountability and execution through data-driven strategies.
Apply here: https://boards.greenhouse.io/boxinc/jobs/2555224?gh_src=sde78l1
Role: Senior Manager, Customer Success 20-0701
Location: Chicago, IL, US
As a Senior Manager of Customer Success, you will understand and provide direction for how to make the service provider customer segment successful. Manage the Customer Success team to ensure individual CSMs are set up to succeed and that the overall team is driving towards success. Work closely with the Senior Director of CSM to establish clear goals and metrics that the CSMs will focus on throughout the year with their Relativity customers. Continuously manage and evolve the coverage model to improve the overall customer experience. Evaluate customer demand and resource capacity to allocate appropriate resources to accounts. Drive collaboration across departments and functions to facilitate issue resolution.
Apply here: https://jobs.lever.co/relativity/60aead8a-7e4b-4d3b-80a8-e4510ac17d10
Role: Senior Customer Success Manager
Location: Temporarily Remote, London, England, United Kingdom
Organization: Arctic Shores
As a Senior Customer Success Manager, you will be responsible for working with the Chief Customer Officer, the Customer Success team and with colleagues from across the Customer function to establish and build the Customer Success team. Implementing a customer contact plan that keeps Arctic Shores close to its customers and provides opportunities to understand their changing needs, pain points and industry trends. Monitoring and managing customer health and intervenes as soon as issues are identified. Managing customer expectations to ensure successful outcomes are reached. Securing renewals, identifying, and nurturing and closing opportunities for revenue growth and providing timely introductions to our New Business team.
Apply here: https://careers.arcticshores.com/jobs/1029980-senior-customer-success-manager
Role: Customer Success Lead
Location: Remote, London, England, United Kingdom
As a Customer Success Lead, you will partner with senior executives to uncover business pain and strategic mapping of SentiSum value. Drive engagement & adoption and foster enthusiastic, passionate customers. Own customer satisfaction, retention, and expansion. Establish a trusted relationship with each client and drive continuous value of the products. You will proactively identify and lead team process improvements. Also, own overall client relationships.
Apply here: https://www.linkedin.com/jobs/view/2201803731/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will take ownership of customer retention and expansion targets. Manage multiple stakeholders across different clients and ensure they are successful. Build a Customer Success culture across the organization. Set up the customer feedback loop and related processes for the relevant teams. Identify new opportunities to deliver value to customers using existing technology. Provide strong account management to existing clients, offering support and keeping them updated about new products and services that could be of value to their business. Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Apply here: https://www.linkedin.com/jobs/view/2341593270/
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