Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 05 – Customer Success Jobs
Role: VP, Global Customer Experience
Location: San Antonio, TX, US
Organization: Tech Data
As a VP of Global Customer Experience, you will build and lead the customer experience strategy and oversee operational excellence for all CX projects to ensure alignment with corporate strategy. Lead and direct daily operational support to CX projects including any execution outside of Tech Data, such as third-party support, customer survey oversight, customer data analysis oversight, etc. Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized.
Apply here: https://techdata.wd1.myworkdayjobs.com/en-US/External/job/US-FL-Clearwater/VP–Global-Customer-Experience_R013273
Role: Director, Customer Success
Location: Redwood City, CA, US
As a Director of Customer Success, you will be responsible for mapping customer journeys according to business goals throughout the onboarding and deployment process. Align internal (company-side) milestones to external (customer-side) lifecycle events. Onboard and coordinate training customers. Conduct Executive Business Reviews (EBRs) with key customer stakeholders. Distributing relevant content and communicating with customers and users at scale. Running retention/expansion playbooks ahead of renewal dates. Tracking customer health using quantitative and/or qualitative signals.
Apply here: https://boards.greenhouse.io/tigergraph/jobs/2426057
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will lead on the creation and maintenance of OpenPlay support documents, video guides and FAQs – quickly gain a deep understanding of the OpenPlay system. Establish strong relationships with new client stakeholders and deepen relationships with existing client stakeholders. Develop a communication plan to keep customers informed with everything that is happening at OpenPlay (e.g., product development, new launches). Capture regular feedback from customers and collaborate with product, sales, and development teams to continually improve the OpenPlay system. Investigate and implement the use of existing and new software to automate as much of the customer success process as possible.
Apply here: https://openplay.net/job/customer-success-manager/
Role: Customer Success Manager
Location: Oxfordshire, England, United Kingdom
As a Customer Success Manager, you will be supporting Oxehealth’s customers on the front line, acting as an ambassador for the company and Oxevision. Onboarding new users of Oxevision. Work closely with senior clinicians to understand their existing protocols and procedures and patients’ needs and recommend suitable functionality and ways of working based on these. Develop and deliver training materials and activities, including engaging options for remote learning, to empower staff in using Oxevision. Providing ongoing support to our customers, including building meaningful, long-term relationships with the clinicians so they feel you are part of their team. Occasionally shadowing users to understand more about the role and impact of the Oxevision and future product developments.
Apply here: https://www.linkedin.com/jobs/view/2328440757/
Role: Customer Success Consultant
Location: Brisbane, Queensland, Australia
As a Customer Success Consultant, you will be responsible for delivering and communicating ROI for the clients through the Product success offering. Represent the voice of the customer with internal teams. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Ensure customer retention with clients through understanding their critical business needs/drivers. Analyze potential gaps in the client’s strategic plans and offer insights and solutions.
Apply here: https://www.linkedin.com/jobs/view/2354147307/
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