Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jan 07 – Customer Success JobsShare this job list:
Role: SVP of Customer Success
Location: Tampa, FL, US
Organization: Premiere Onboard
As an SVP of Customer Success, you will define strategies to improve customer experience and see the product’s value. Build and manage customer success team. Provide technical support during onboarding and implementation. Actively contributing in a product roadmap and collecting feedback from customers. Consistently and proactively seek opportunities to deepen customer relationships. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Deliver renewal targets and upsell targets.
Apply here: https://premiereonboard.catsone.com/careers/5450-General/jobs/13956083-SVP-of-Customer-Success
Role: Customer Success Manager
Location: New York, NY, US
Organization: MongoDB
As a Customer Success Manager, you will Build active and meaningful relationships with customers, working closely with other MongoDB partners. Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines. Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio. Optimally identify and mitigate the risk of churn. Ensure high customer satisfaction and referenceability. Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program.
Apply here: https://www.mongodb.com/careers/jobs/2569181?gh_src=ircv7l
Role: Director of Customer Experience
Location: London, England, United Kingdom
Organization: LuxDeco
As a Director of Customer Experience, you will be responsible for the Customer Experience department and associated people and business metrics such as response and handling times, NPS/VOC quality assurance and sales across all customer touchpoints. Outline the journey to achieve the customer experience vision including key landmarks and measures of success. Lead the efficient introduction of new propositions, whilst minimizing the disruption to the existing business. Build and grow international support teams to ensure the highest level of customer service possible for the global growth of the business. Manage all external 3rd party service providers across budgets, performance and use of value-added services.
Apply here: https://www.linkedin.com/jobs/view/2370269031/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Unibuddy
As a Customer Success Manager, you will manage our growing portfolio of customers in the EMEA region spanning across universities, colleges, and other Higher Education partners. Grow and expand customer relationships, drive revenue and ensure product adoption. Oversee the on-boarding pipeline ensuring your portfolio of customers are on track to go live by proactively offering advice, guidance, and support. Build and manage successful relationships with key partners and clients encouraging the best use of Unibuddy! Identify feature upsell opportunities with partner institutions and generate cross-sell introductions for the sales team. Help collect and analyze customer success metrics and data, including the all-important NPS.
Apply here: https://unibuddy.com/careers/careers-openings/?gh_jid=4313229003&gh_src=d92dfd8e3us
Role: Customer Success Manager – Activation
Location: Sydney, New South Wales, Australia
Organization: Sitemate
As a Customer Success Manager, you will take ownership of activating new customers that want/need support whilst getting started. Deliver a best-in-class customer onboarding experience to ensure that existing customer data is imported and configured in a way that sets them up for success in achieving their digitization goals. Monitor customer health using automated production adoption reporting per account and track progress towards the standard activation threshold. Identify customers at-risk of churn and take proactive steps to address present/upcoming risks. Effectively use tools such as Trello and Vitally to ensure key client information is captured and shared internally.
Apply here: https://www.linkedin.com/jobs/view/2347739508/0 Posted By SmartKarrot’s
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Sep 17 – Customer Success JobsShare this job list:
Role: VP, Customer Success
Location: Atlanta, GA, US
Organization: CMSPI
As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months. Ongoing management and development of overall Customer Success team/function. Be accountable for agreed revenue growth targets within the current customer base (through renewed contracts as well as additional workstreams). Own all core account metrics and goals to measure performance of Customer Success team (e.g., Net Promoter Scores). Interpret and articulate large datasets into meaningful insights. Passionately prioritize the service needs of the customers. Own client testimonials, references, and spearhead intros to additional opportunities/regions.
Apply here: https://www.linkedin.com/jobs/view/2665397407/
Role: Director of Customer Success
Location: Cambridge, MA, US
Organization: Wistia
As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals. Build an engagement model that aligns with the customers at needs at different segments while balancing the cost to serve. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Partner with Account Executive teams to ensure your team is meeting customer expectations. Analyze customer performance data to optimize team performance and enhance customer experience and retention rates. Partner with go-to-market and product leaders to improve the overall customer experience. Manage a handful of the top strategic customers, ensuring their success with Wistia.
Apply here: https://www.linkedin.com/jobs/view/2722890809/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Algolia
As a Senior Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers in EMEA. Lead the enablement of the users by conducting product training. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Provide regular, proactive recommendations to optimize the use of the platform. Identify opportunities to expand the partnership with customers. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention.
Apply here: https://www.linkedin.com/jobs/view/2717029912/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Kibo
As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty, and satisfaction. Engage with client stakeholders to identify, define, track, and measure the overall value realization and impact of Kibo solutions to the organization. Understand client requirements and act as technical advocate. Own all aspects of the client renewals process, with a focus on high net retention. Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally. Identify and document expansion opportunities. Collaborate with sales organization to expand knowledge of client strategic priorities. Provide feedback to the Product Team to help improve platform offerings.
Apply here: https://www.linkedin.com/jobs/view/2722361023/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Elsevier
As a Customer Success Manager, you will support the account management team to demonstrate product value and usage and ROI in renewal contract negotiations. Through face-to-face meetings and virtual interactions act as a trusted advisor and subject matter expert to the customer by having in-depth knowledge of their specific research workflow and how they extract value from the solution. Provide virtual and f2f training for various platforms and solutions in the portfolio to librarian staff. Pro-actively share insights and feedback to the Sales Director and account managers marketing. Monitor customer usage and deliver reports against targets and identify areas for mitigating risk where decreased usage requires further investigation and interpretation. Formulate actionable recommendations and develop engagement plans to assist customers in achieving their desired results.
Apply here: https://www.linkedin.com/jobs/view/2717484370/0 Posted By SmartKarrot’s
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Sep 16 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Washington, DC, US
Organization: Full Measure Education Inc.
As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers. Implement a project management solution for customers and internal resources to gain insight into the progress of implementations. Manage and improve the existing support ticketing system and knowledge base. Implement client health monitoring systems and processes. Utilize client feedback tools such as NPS or other surveys. Oversee a team of dedicated onboarding specialists, client success managers, and support specialists. Work with Full Measure’s account management team to establish clear communication as it relates to client health, renewals, and potential expansion opportunities; ensuring a cohesive and collaborative partnership between the two departments.
Apply here: https://www.linkedin.com/jobs/view/2716134688/
Role: Customer Success Manager
Location: Remote, United States
Organization: RangeForce
As a Customer Success Manager, you will work with the Sales Operations team to provision and onboard new customers. Effectively handle customer issues and questions to achieve high customer satisfaction ratings. Gather customer feedback, document bugs, and contribute to product improvement. Provide customer product training while highlighting new features and use-cases based on the customer’s business needs. Identify at-risk customers and develop re-engagement strategies to mitigate churn. Identifying upsell opportunities to expand licensing and product adoption. Guide program administrators with RangeForce best practices to develop effective training programs. Conduct regular customer touchpoint meetings with program administrators and sponsors. Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
Apply here: https://www.linkedin.com/jobs/view/2717508377/
Role: Customer Success Manager, EMEA
Location: Bristol, England, United Kingdom
Organization: Leica Microsystems
As a Customer Success Manager, you will contribute to translating Leica’s global strategy into actions at EMEA regional level. Communicate progress on execution, using Visual and Daily Management reporting. Report Customers’ feedback and provide recommendations to help improve the products and their overall experience. Creating and maintaining a digital content library for customer self-learning with the support of the Application, Product Expert, and Marketing teams. Drive retention by understanding customer business needs such as image analysis requirements and by helping them succeed. Work with the Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community. Engage actively and collaborate closely with Account Managers as account owners to identify expansion opportunities from the existing user community.
Apply here: https://www.linkedin.com/jobs/view/2717565327/
Role: Customer Success Manager
Location: Remote, Basingstoke, England, United Kingdom
Organization: Fortius
As a Customer Success Manager, you will help the customers in using the technology over the phone and over email. Help own the overall relationship with the customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction. Educate customers of the benefits of their membership and how to make the most of the product. Follow up on both positive and negative customer feedback and support customers in achieving their objectives. Work with the customer success team to improve the supplier journey. Act as the voice of the customer and provide feedback to the Senior Management and to the Product team. Provide an exceptional level of service for customers and support them through their journey with the technology.
Apply here: https://www.linkedin.com/jobs/view/2716101718/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Objective Corporation
As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues, and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth.
Apply here: https://www.linkedin.com/jobs/view/2716174271/0 Posted By SmartKarrot’s
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Sep 15 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Tessian
As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers. Be responsible for building a predictable renewals engine in the US. Collaborate with GTM leadership to accelerate the growth as a business. Work very closely with the VP of Customer Success and Head of Customer Operations to define the long-term strategy of the team.
Apply here: https://www.linkedin.com/jobs/view/2714560247/
Role: Vice President of Client Services
Location: Chicago, IL, US
Organization: CuraLinc Healthcare
As a Vice President of Client Services, you will provide day-to-day oversight of a team of client relationship managers. Offer consultation and guidance related to client-specific needs and interests. Regularly evaluate and address team member performance. Support team members’ continuous development of product and industry-related knowledge. Manage the business relationship with a defined book of complex employer clients. Provide consultative recommendations to help clients maximize the value of the EAP. Develop and maintain an understanding of the role of CuraLinc’s product suite within the healthcare benefits landscape. Represent CuraLinc Healthcare in client and prospective client presentations. Serve as a thought partner to the SVP of client services and CuraLinc’s executive team.
Apply here: https://www.linkedin.com/jobs/view/2716765023/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Namogoo
As a Senior Customer Success Manager, you will be responsible for end-to-end management of EMEA Strategic accounts, setting priorities and driving value and success for quality service. Ability to retain and grow the EMEA clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems. Work with clients directly, providing monthly and quarterly reviews, periodical reporting and presentation. Serve as the escalation point for customer issues to ensure they resolved quickly. Ensure customer feedback is communicated internally to enable ongoing improvement of Namogoo solutions. Understand the market trends and always keep up to date with the latest news and developments impacting the industry.
Apply here: https://www.linkedin.com/jobs/view/2715235957/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Choreograph
As a Customer Success Manager, you will work closely with the CS Agency Leads to ensure that the customers get what they need from Choreograph. You are the voice of the customer internally and responsible for the customer getting the service they deserve from the teams. Help the customers to understand the products and services and how they can leverage them to drive value. Drive a customer first and continuous improvement mindset to ensure we strive to be the best and the customer gets what they need from Choreograph. Act as a single point of contact to help customers leverage the broader teams via a consistent and reliable interface. Support in the running of quarterly business reviews and other customer-facing presentations and key engagements.
Apply here: https://www.linkedin.com/jobs/view/2715118058/
Role: Customer Success Consultant
Location: Sydney CBD, New South Wales, Australia
Organization: Remediator
As a Customer Success Consultant, you will triage customer leads. Day to day contact with clients via inbound and outbound calls up to 80 dials per day to clarify customer information, details and request documentation. Accurate and detailed client data entry; and. Work as part of the team to develop and implement processes for business efficiencies.
Apply here: https://www.linkedin.com/jobs/view/2715149475/
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