Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
-
Jan 07 – Customer Success Jobs
Role: SVP of Customer Success
Location: Tampa, FL, US
Organization: Premiere Onboard
As an SVP of Customer Success, you will define strategies to improve customer experience and see the product’s value. Build and manage customer success team. Provide technical support during onboarding and implementation. Actively contributing in a product roadmap and collecting feedback from customers. Consistently and proactively seek opportunities to deepen customer relationships. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Deliver renewal targets and upsell targets.
Apply here: https://premiereonboard.catsone.com/careers/5450-General/jobs/13956083-SVP-of-Customer-Success
Role: Customer Success Manager
Location: New York, NY, US
Organization: MongoDB
As a Customer Success Manager, you will Build active and meaningful relationships with customers, working closely with other MongoDB partners. Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines. Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio. Optimally identify and mitigate the risk of churn. Ensure high customer satisfaction and referenceability. Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program.
Apply here: https://www.mongodb.com/careers/jobs/2569181?gh_src=ircv7l
Role: Director of Customer Experience
Location: London, England, United Kingdom
Organization: LuxDeco
As a Director of Customer Experience, you will be responsible for the Customer Experience department and associated people and business metrics such as response and handling times, NPS/VOC quality assurance and sales across all customer touchpoints. Outline the journey to achieve the customer experience vision including key landmarks and measures of success. Lead the efficient introduction of new propositions, whilst minimizing the disruption to the existing business. Build and grow international support teams to ensure the highest level of customer service possible for the global growth of the business. Manage all external 3rd party service providers across budgets, performance and use of value-added services.
Apply here: https://www.linkedin.com/jobs/view/2370269031/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Unibuddy
As a Customer Success Manager, you will manage our growing portfolio of customers in the EMEA region spanning across universities, colleges, and other Higher Education partners. Grow and expand customer relationships, drive revenue and ensure product adoption. Oversee the on-boarding pipeline ensuring your portfolio of customers are on track to go live by proactively offering advice, guidance, and support. Build and manage successful relationships with key partners and clients encouraging the best use of Unibuddy! Identify feature upsell opportunities with partner institutions and generate cross-sell introductions for the sales team. Help collect and analyze customer success metrics and data, including the all-important NPS.
Apply here: https://unibuddy.com/careers/careers-openings/?gh_jid=4313229003&gh_src=d92dfd8e3us
Role: Customer Success Manager – Activation
Location: Sydney, New South Wales, Australia
Organization: Sitemate
As a Customer Success Manager, you will take ownership of activating new customers that want/need support whilst getting started. Deliver a best-in-class customer onboarding experience to ensure that existing customer data is imported and configured in a way that sets them up for success in achieving their digitization goals. Monitor customer health using automated production adoption reporting per account and track progress towards the standard activation threshold. Identify customers at-risk of churn and take proactive steps to address present/upcoming risks. Effectively use tools such as Trello and Vitally to ensure key client information is captured and shared internally.
Apply here: https://www.linkedin.com/jobs/view/2347739508/
Get new job postings
delivered to your inbox

opportunities delivered daily!
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Community Brands
As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
Apply here: https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website
Role: Customer Success Manager
Location: Costa Mesa, CA, US
Organization: Veritone, Inc.
As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities.
Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003
Role: Customer Success Manager
Location: Remote, Australia
Organization: Cerebiz
As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/2360982549/
Role: Customer Success Manager – Onboarding
Location: Sydney, New South Wales, Australia
Organization: SalesTribe
As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
Apply here: https://www.linkedin.com/jobs/view/2381150468/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: FreeWheel
As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience.
Apply here: https://www.linkedin.com/jobs/view/2360960922/
Customer Success Manager
Vice President of Customer Success
VP of Customer Success
Role: Vice President of Customer Success
Location: Remote, New York City Metropolitan Area, US
Organization: Ceros
As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Define operational metrics for the team and establish a system for tracking metrics. Attract high potential individual contributors into the team. Create a rapid onboarding process for new team members. Also, create and leverage reference and advocacy solutions.
Apply here: https://www.linkedin.com/jobs/view/2359627268/
Role: Vice President of Customer Success
Location: San Diego, CA, US
Organization: SOCi, Inc.
As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Ensure SOCi customer success team is fully adhering to the defined and prescribed customer engagement model across all customer verticals and tiers. Successfully manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities. Achieve all quarterly targets including adoption, retention, expansion and referenceability metrics. Create a company-wide culture of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2366546317/
Role: Director of Customer Success, EMEA
Location: London, England, United Kingdom
Organization: Pendo Management
As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touchpoints with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2377590228/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: AvePoint
As a Customer Success Manager, you will be responsible for developing the Business Value Assessment Program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals. Maintain customer technical account portfolio to provide technical guidance and recommendation. Work closely with account executives to understand the short-term and long-term sales strategies in order to identify keys areas to drive customer success through product adoption and satisfaction. Pursuing a strategy of goal attainment to rectify any hurdles and steer the client towards success. Become an expert in the features and benefits of our applications. Deliver web-based and/or onsite product overviews and training sessions for clients.
Apply here: https://www.linkedin.com/jobs/view/2366597585/
Role: Customer Success Specialist
Location: Melbourne, Victoria, Australia
Organization: wellteq
As a Customer Success Manager, you will serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for the client to demonstrate the performance of platform/programs; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies.
Apply here: https://www.linkedin.com/jobs/view/2368001530/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: Tenable
As a Customer Success Manager, you will be responsible for consultatively working with customers to define improvements in their IT security roadmap. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Provide account management to an existing territory. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
Apply here: https://careers.tenable.com/jobs/6135589-customer-success-manager
Customer Success Manager
Customer Success Specialist
Director of Customer Success
Vice President of Customer Success
Role: Customer Success Director
Location: Remote, Denver, CO, US
Organization: Healthgrades
As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Build relationships and establish rapport with key decision-makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base. Work closely with internal teams to identify key strategies to maximize the impact of client campaigns. Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Be a Customer Consultant. Analyze the customer’s use of the product and identify trends and success metrics by running reports with the data visualization tools. Share opportunities with customers for greater efficiency, optimization and ROI.
Apply here: https://healthgrades.careers/index.php/jobs/5011788002/?gh_jid=5011788002&gh_src=6ace5ce12us
Role: Customer Success Manager, Strategic Accounts
Location: Atlanta, GA, US
Organization: ServiceTitan
As a Customer Success Manager, you will develop strong working relationships with corporate contacts at strategic accounts. Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product enhancement requests. Manage initiatives to increase product adoption, customer satisfaction and evangelism. Analyze user engagement data, identify actionable insights. Report regularly on KPIs. Gather intelligence on how customers are using the products and determine what features and services are the most/least valuable to their businesses. Identify areas for improvement in the customer experience, both in the product and processes.
Apply here: https://boards.greenhouse.io/servicetitan/jobs/2580436
Role: Customer Success Manager (f/m/d)
Location: Berlin, BE, Germany
Organization: Yara International
As a Customer Success Manager, you will help ensure the customers have a successful start when onboarding. Including issues with initial device setup, delivery. Create engagement plans for your portfolio of customers, identifying opportunities for growth. Understand multiple products and have expert level knowledge to solve customers’ problems and questions. Host Webinars for the customers and prospective customers. Work with Sales and Marketing to help show the value of the product offering. Act as a central point of contact for the customer to ensure a positive experience and timely resolution. Ensure on-time and successful renewal of customer contracts.
Apply here: https://jobs.yara.com/job/Berlin-Customer-Success-Manager-%28fmd%29-BE/631466901/
Role: Enterprise Customer Success Manager
Location: London, England, United Kingdom
Organization: Chattermill
As an Enterprise Customer Success Manager, you will work as part of the fantastic Customer Success Team to ensure clients get the most out of the Chattermill platform. Become an expert in Chattermill’s technology and the possibilities it opens up for the clients. Develop and maintain strong relationships with clients and users from an operational to executive level. Support seamless onboarding and tailoring of the platform for new clients. Utilize the capabilities of the Chattermill platform to identify insights for clients on a proactive basis. Work with the Insights team to run advanced data analysis and deliver insights to clients in a meaningful way.
Apply here: https://boards.greenhouse.io/chattermill/jobs/4163519003
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Sentinel
As the Customer Success Manager, you will be responsible for helping customers adopt and derive maximum benefit from award-winning cloud-native payments technology. Build and foster long-term relationships within International banking. Develop and nurture relationships from prospects to customers. Represent the company at events and conferences.
Apply here: https://www.linkedin.com/jobs/view/2358527096/
Customer Success Director
Customer Success Manager
Customer Success Manager- Strategic Accounts
Enterprise Customer Success Manager
Get new job postings
delivered to your inbox
CSM Job Resources
Impressive CSM Resume
Top 7 Customer Success Manager Skills
How to Design your CS PlayBook
How to scale CS efficiently
How to setup Customer Health Score
CS Survey 2020 Report
Customer Success Consultant Qualities
Top 7 Customer Success Leader Traits
Top 7 Customer Success Myths Busted
Top 7 Customer Success Goals