Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 08 – Customer Success Jobs
Role: VP of Customer Success
Location: Greater Chicago Area, US
Organization: Lucas James Talent Partners
As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients. Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. The ability to work as an executive team member and provide leadership to a team of Directors of Customer Success. Measure and improve effectiveness by defining and executing on operational metrics. Continuously communicate performance to the leadership team and company.
Apply here: https://www.linkedin.com/jobs/view/2372190784/
Role: Director of Customer Success
Location: New York City Metropolitan Area
As a Director of Customer Success, you will report to the VP of Deployments and be responsible for scaling the growing team across multiple regions and setting the strategic direction of Mark43’s customer success efforts. Drive customer value and product adoption. Lead cross-team collaboration. Work closely with cross-team partners to channel customer feedback, contribute to user community outreach programs, and create smooth transitions from Implementation to Customer Success. Define, capture, and analyze team and customer metrics to make informed decisions. Serve as a CS mentor and guide professional development and training.
Apply here: https://www.mark43.com/list-job/?gh_jid=2537387&gh_src=ffdbbd011us
Role: Director of Customer Success
Location: London Area, United Kingdom
As a Director of Customer Success, you will be responsible for the management of the UK Customer Success Management team and be a respected leader for all the individuals in the department. Take ownership for all issues with Customers and the Customer Success teams. Ensure that customers have a smooth customer journey as they progress from Sales to Customer Success via Onboarding. Contribute to the CRM steering group with ideas for improvement. Develop strong relationships with your peers in the EMEA Senior Manager team. Identify areas of improvement and training for the individuals in your teams. Provide mentoring to your team members as needed. Work with the Marketing to ensure the existing customers are informed, inspired and engaged by the marketing collateral and events.
Apply here: https://www.linkedin.com/jobs/view/2326261014/
Role: Sr. Customer Success Manager
Location: Remote, Frimley, England, United Kingdom
As a Sr. Customer Success Manager, you will manage a portfolio of customers serving as their primary business point of contact throughout their CX journey. Understand customers’ business value drivers, success criteria, and KPIs to develop Customer. Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives. Drive customer reference ability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score). Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible. Sales to identify cross-sell/up-sell opportunities and drive incremental bookings.
Apply here: https://genesys.referrals.selectminds.com/jobs/sr-customer-success-manager-5626?src=JB-10380
Role: Customer Success Manager
Location: Oakville, ON, Canada
Organization: Prodigy Education
As a Sr. Customer Success Manager, you will manage the relationships with partner schools and District post-close, over the entire customer journey. Partner interactions to drive KPIs and results. Onboarding activities with partnered schools and districts. Drive adoption metrics throughout the customer journey. Build strong customer relationships and position yourself as a trusted advisor. Be a champion of creating customer happiness and satisfaction. Drive renewal goals with partnered schools and districts. Also, help troubleshoot technical issues to ensure all partners are set up for success.
Apply here: https://jobs.lever.co/prodigyeducation/22b26801-d931-47a8-bece-9d3bac69d367
Get new job postings
delivered to your inbox
opportunities delivered daily!