Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 11 – Customer Success Jobs
Role: Customer Success Specialist (Work From Anywhere)
Location: Melbourne, Victoria, Australia
As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal. Be the customers’ go-to person! Providing customers with a superior level of service through creativity and empowerment directly from the co-founders. Understand the client’s business needs and objectives, offering flexible solutions to meet their requirements and helping them set up the perfect solution in the system. Help improve customer resources and implement improvements in the processes. Wear a lot of different hats, not literally though! You will have the freedom to get involved in many areas of the Snapforms business.
Apply here: https://www.linkedin.com/jobs/view/2340639040/
Role: Vice President of Customer Success
Location: New York, NY, US
Organization: Datacubed Health
As a Vice President of Customer Success, you will execute and advocate in a customer-focused approach across business units and functions while balancing customer needs with Datacubed business value/logic. Develop customer-friendly processes and tools that solidify long term relationships. Hire, develop, and retain a team of customer success specialists and support representatives. Take ownership of CRM and/or support systems and oversee all support activities. Define, operate, and optimize the support procedures, tooling, training, reporting and analysis, and project management that leads the support team’s execution and success. Identify opportunities for continuous improvement.
Apply here: https://www.linkedin.com/jobs/view/2376054374/
Role: Senior Customer Success Manager
Location: Toronto, ON, Canada
As a Customer Success Manager, you will develop a strategic business plan for identifying new business opportunities with existing clients – seeking upsell opportunities. Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identify client needs as new Sinch product emerges by remaining current on industry trends, market activities, and competitors. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Developing synergies while working with various Sinch colleagues to best support your clients and represent Sinch best practices.
Apply here: https://www.linkedin.com/jobs/view/2375718549/
Role: Client Success Manager, Search
Location: New York, United States
As a Client Success Manager, you will partner with Kenshoo Business Leads to actively build relationships with client partners. Assist Business leads in driving client retention and identifying business growth opportunities. Provide initial, and ongoing training to clients to enable them to effectively use the Kenshoo platform. Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution. Partner closely with the product development, sales, technical account management and solutions consultants to drive platform innovation and capture market opportunity. Energized by solving problems and finding opportunities to make clients successful. Ensure client expectations are exceeded!
Apply here: https://www.linkedin.com/jobs/view/2310056983/
Role: Customer Success Manager
Location: Brighton and Hove, England, United Kingdom
As a Customer Success Manager, you will be responsible for building relationships with the customers to ensure their continued success and growth. Proactively identify upsell opportunities and strategic growth plans for customers that will drive increased revenue and owning these through to a successful outcome. Identify areas for improvements to processes, reports and data to help the team and the company achieves its goals. Understanding the various services we offer (Customer Support, Professional Services, Software Licenses, and Hosting, as well as license feature bolt-ons), to ensure that we are supplying the right services to meet the client’s varied needs.
Apply here: https://www.linkedin.com/jobs/view/2334139488/
Role: Customer Success Manager – Fast Growing Start-up Company
Location: Sydney, New South Wales, Australia
Organization: Michael Page
As a Customer Success Manager, you will assist in the development, implementation and roll out an ongoing customer engagement program for the business. Engage and establish an insightful customer understanding, including core needs, requirements, and expectations with a view to driving accelerated and sustainable customer growth. Assess and evaluate the customer journey to ensure the correct approach to target the most valuable customers, driving profitable growth for all parties. Drive activation and retention of customers at all times. Provide appropriate feedback and insights to ensure the evolution of a customer-centric product and service. Work closely with the sales team to identify opportunities and drive customer satisfaction across the customer’s organization.
Apply here: https://www.linkedin.com/jobs/view/2376413396/
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