Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jan 13 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, New York City Metropolitan Area, US
Organization: Ceros
As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Define operational metrics for the team and establish a system for tracking metrics. Attract high potential individual contributors into the team. Create a rapid onboarding process for new team members. Also, create and leverage reference and advocacy solutions.
Apply here: https://www.linkedin.com/jobs/view/2359627268/
Role: Vice President of Customer Success
Location: San Diego, CA, US
Organization: SOCi, Inc.
As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Ensure SOCi customer success team is fully adhering to the defined and prescribed customer engagement model across all customer verticals and tiers. Successfully manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities. Achieve all quarterly targets including adoption, retention, expansion and referenceability metrics. Create a company-wide culture of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2366546317/
Role: Director of Customer Success, EMEA
Location: London, England, United Kingdom
Organization: Pendo Management
As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touchpoints with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2377590228/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: AvePoint
As a Customer Success Manager, you will be responsible for developing the Business Value Assessment Program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals. Maintain customer technical account portfolio to provide technical guidance and recommendation. Work closely with account executives to understand the short-term and long-term sales strategies in order to identify keys areas to drive customer success through product adoption and satisfaction. Pursuing a strategy of goal attainment to rectify any hurdles and steer the client towards success. Become an expert in the features and benefits of our applications. Deliver web-based and/or onsite product overviews and training sessions for clients.
Apply here: https://www.linkedin.com/jobs/view/2366597585/
Role: Customer Success Specialist
Location: Melbourne, Victoria, Australia
Organization: wellteq
As a Customer Success Manager, you will serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for the client to demonstrate the performance of platform/programs; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies.
Apply here: https://www.linkedin.com/jobs/view/2368001530/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: Tenable
As a Customer Success Manager, you will be responsible for consultatively working with customers to define improvements in their IT security roadmap. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Provide account management to an existing territory. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
Apply here: https://careers.tenable.com/jobs/6135589-customer-success-managerCustomer Success Manager
Customer Success Specialist
Director of Customer Success
Vice President of Customer Success
Posted By SmartKarrot’sTalent Team0
Jan 25 – Customer Success JobsRole: Director of Customer Success
Location: Frisco, TX, US
Organization: Redwood Software
As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals. Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Redwood’s behalf. Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
Apply here: https://www.linkedin.com/jobs/view/2379479176/
Role: Customer Success Manager
Location: New York, NY, US
Organization: Aircall
As a Customer Success Consultant, you will grow and nurture a portfolio of accounts while developing strong relationships with key contacts. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota. Have a strong understanding of the product and know how to articulate the value proposition clearly. Develop new ways to increase customer satisfaction and organize product feedback. Contribute ideas that help improve the processes, practices, and tools.
Apply here: https://jobs.lever.co/aircall/8e24e2b3-7c3a-4c61-8089-bd6da48cfc1c
Role: Customer Success Director
Location: Cambridge, England, United Kingdom
Organization: IntelliSense.io
As a Customer Success Director, you will drive Customer Success Outcomes by increasing Net Revenue Retention (NRR) Rate across the customer base. This will mean you would ensure annual renewals and increase cross-sell and up-sell within the customer base. Develop KPIs to measure areas such as product usage, customer satisfaction, etc., and define interventions in the customer journey to ensure OKRs are achieved. Build the Customer Success team including leading hiring of your team both centrally and across the operating countries. Lead by example and foster collaboration within the IntelliSense.io team and across the customer lifecycle. Gain a deep understanding of the customers’ challenges, needs, and opportunities and translate this information effectively to the appropriate teams to ensure customer success.
Apply here: https://apply.workable.com/intellisense-io/j/BB44CE8D5B/
Role: Customer Success Manager (EMEA)
Location: Remote, London, England, United Kingdom
Organization: Hopin
As a Customer Success Manager, you will manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful events. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful event. Be proactive and friendly, offering the highest level of support to customers. Collate customer feedback and communicate this to the product team. Work with the product engineers to make Hopin easier to use and work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals and expansion.
Apply here: https://boards.greenhouse.io/hopin/jobs/4197529003
Role: Customer Success Consultant
Location: Brisbane, Queensland, Australia
Organization: CareerBlend
As a Customer Success Consultant, you learn the detail and technical understanding of the Application. Provide technical advice & customer service. You will manage client requests and expectations. Understand clients’ position on usability and functionality. Travel & Attend mine-sites. You will report to various colleagues across the organization.
Apply here: https://www.careerblend.com.au/jobs/?job=customer-success-consultant_19966#detailCustomer Success Consultant
Customer Success Director
Customer Success Manager
Director of Customer Success
Posted By SmartKarrot’sTalent Team0
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Jan 22 – Customer Success JobsRole: Customer Success Strategy, Director
Location: Belmont, CA, US
Organization: RingCentral
As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
Apply here: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604
Role: Director of Customer Success
Location: Remote, United States
Organization: AboveBoard
As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations.
Apply here: https://www.linkedin.com/jobs/view/2351085705/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Verint
As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business.
Apply here: https://www.linkedin.com/jobs/view/2390099799/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Passageways
As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations.
Apply here: https://www.linkedin.com/jobs/view/2389685607/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Atom Learning
As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified.
Apply here: https://www.linkedin.com/jobs/view/2389499352/Customer Success Manager
Customer Success Strategy - Director
Director of Customer Success
Posted By SmartKarrot’sTalent Team0
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Jan 21 – Customer Success JobsRole: Senior Director, Customer Success Enablement
Location: Salt Lake City, UT, US
Organization: Workday
As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution. Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips. Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Develop a deep understanding of the supported business segments, regions, and teams.
Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/CRIHome-Office/Senior-Director–Customer-Success-Enablement_JR-46995Role: Director, Customer Success (Central)
Location: Chicago, IL, US
Organization: Contrast Security
As a Director of Customer Success, you will own the responsibility for successful outcomes and excellent retention and expansion (90% gross, 120% net) results across a regional portfolio of customers. Build and promote an empowered and accountable organizational culture; lead and inspire a team of Customer Success Managers to have their greatest professional impact yet. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Work directly with customers in the region and be a key contributor to continuously improving the global CS practice. Partner strongly with Product, Sales, and Marketing to fulfill the company growth objectives as a high-performing team of teams.
Apply here: https://jobs.lever.co/contrastsecurity/7ff5b110-2a77-4bdf-a0d6-dfdd4f60bf8f
Role: Director of Customer Success
Location: Bengaluru, Karnataka, India
Organization: Slintel
As a Director of Customer Success, you will build, lead and optimize the customer success function at Slintel while partnering with Sales, Marketing and Product teams. Create a predictable and repeatable motion to scale customer success operations sustainably while maximizing customer value realization. Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Slintel. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Work closely with leadership to define the growth and hiring strategy for the customer success team.
Apply here: https://www.linkedin.com/jobs/view/2374948769/
Role: Customer Success Manager, Global Accounts
Location: London, England, United Kingdom
Organization: Diligent Corporation
As a Customer Success Manager, you will be responsible for seamless project management of complex enterprise assignments throughout all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Assist in coaching, mentoring, and talent development of the broader Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2368919950/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Mimecast
As a Senior Customer Success Manager, you will develop, review and implement Customer Account Plans for the designated base to deliver on the outcomes of the Customer Experience Strategy. Relationship building through regular customer meetings and/or interaction. Being decisive and confident where required to execute on customer requirements within strict time frames in order to delight clients. Executing defined CS strategies within the designated customer base. Following up on surveys based on the guidelines provided. Gaining permission from happy customers to use their feedback in various forms of reference activities. Identifying upsell opportunity within the assigned base and ensuring the Upsell Manager is aware and engaged.
Apply here: https://careers-mimecast.icims.com/jobs/5501/senior-customer-success-manager/jobCustomer Success Manager
Director of Customer Success
senior customer success manager
Senior Director Customer Success
Posted By SmartKarrot’sTalent Team0
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CS Survey 2020 Report
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Top 7 Customer Success Myths Busted
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