Jan 13 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, New York City Metropolitan Area, US
Organization: Ceros
As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Define operational metrics for the team and establish a system for tracking metrics. Attract high potential individual contributors into the team. Create a rapid onboarding process for new team members. Also, create and leverage reference and advocacy solutions.
Apply here: https://www.linkedin.com/jobs/view/2359627268/
Role: Vice President of Customer Success
Location: San Diego, CA, US
Organization: SOCi, Inc.
As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Ensure SOCi customer success team is fully adhering to the defined and prescribed customer engagement model across all customer verticals and tiers. Successfully manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities. Achieve all quarterly targets including adoption, retention, expansion and referenceability metrics. Create a company-wide culture of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2366546317/
Role: Director of Customer Success, EMEA
Location: London, England, United Kingdom
Organization: Pendo Management
As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touchpoints with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2377590228/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: AvePoint
As a Customer Success Manager, you will be responsible for developing the Business Value Assessment Program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals. Maintain customer technical account portfolio to provide technical guidance and recommendation. Work closely with account executives to understand the short-term and long-term sales strategies in order to identify keys areas to drive customer success through product adoption and satisfaction. Pursuing a strategy of goal attainment to rectify any hurdles and steer the client towards success. Become an expert in the features and benefits of our applications. Deliver web-based and/or onsite product overviews and training sessions for clients.
Apply here: https://www.linkedin.com/jobs/view/2366597585/
Role: Customer Success Specialist
Location: Melbourne, Victoria, Australia
Organization: wellteq
As a Customer Success Manager, you will serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for the client to demonstrate the performance of platform/programs; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies.
Apply here: https://www.linkedin.com/jobs/view/2368001530/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: Tenable
As a Customer Success Manager, you will be responsible for consultatively working with customers to define improvements in their IT security roadmap. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Provide account management to an existing territory. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
Apply here: https://careers.tenable.com/jobs/6135589-customer-success-manager