Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Community Brands
    As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
    Apply here: 
    https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website 


    Role: Customer Success Manager
    Location: Costa Mesa, CA, US
    Organization: 
    Veritone, Inc.
    As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities. 
    Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003 


    Role: Customer Success Manager
    Location: Remote, Australia  
    Organization: 
    Cerebiz
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2360982549/ 


    Role: Customer Success Manager – Onboarding
    Location: Sydney, New South Wales, Australia
    Organization: 
    SalesTribe
    As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2381150468/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    FreeWheel
    As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2360960922/

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 08 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 8, 2021 | 2 min read

    Role: Director, Customer Experience
    Location: Irving, TX, US
    Organization: 
    Pinnacle Propane, LLC
    As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Create strategies, specifies objectives, and develop budgets, policies, procedures to support this functional infrastructure. Strategically optimize both, the customer journey, and the customer experience, to increase customer loyalty and satisfaction, while decreasing returns and churn. Bring Pinnacle from focusing on transactional customer service to embracing the complete customer journey. Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Works closely with the digital marketing manager and VP of Operations.
    Apply here: 
    https://www.linkup.com/details/0d5052433e76711fdc1a42d7d61e095e


    Role: Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization: 
    Namogoo
    As a Customer Success Manager, you will serve as a client contact, escalating issues, and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Namogoo solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. 
    Apply here: https://www.namogoo.com/careers/co/customer-success/6C.A1A/customer-success-manager/all/   


    Role: Customer Success Manager
    Location: England, United Kingdom
    Organization:
    TrafficGuard
    As a Customer Success Manager, you will provide onboarding support to customers. Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Work directly with customers to research, troubleshoot, and resolve integration issues in a timely manner. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. 
    Apply here: https://www.linkedin.com/jobs/view/2438160621/


    Role: Customer Success Manager (EMEA)
    Location: London Area, United Kingdom
    Organization: 
    The Economist Intelligence Unit (The EIU)
    As a Customer Success Manager, you will train existing EIU clients on aspects of the new EIU Intelligence Platform. Provide technical and product support to a variety of client personas. Engage in strategic client relationships to ensure successful migration onto the new Platform. Identify risks to accounts based on migration efforts. Meet with existing strategic accounts across the region, maintaining relationships to ensure clients understand how to access previously used content on the new platform.  Escalate customer complaints to the relevant team. Completely understand the navigation of the current EIU platform, and how to translate navigation onto the new site. Coordinate delivery of monthly usage statistics for existing clients. Use Economist Group CRM to track interaction with clients. 
    Apply here: https://www.linkedin.com/jobs/view/2405736077/


    Role: Customer Success Representative
    Location: Melbourne, Victoria, Australia
    Organization: 
    Programmed
    As a Customer Success Representative, you will drive customer retention and growth by understanding the customer’s business needs and helping them succeed throughout the whole Customer lifecycle. Identifying cross-selling and upselling opportunities within the defined segment, qualifying leads and passing to sales partners as appropriate. Plan and maintain initiatives to identify and qualify a pipeline of leads within the defined segment, and defined product lines. Offering tailored suggestions to improve customer experience, including referrals for customer training and support. Deliver a smooth and efficient customer experience from onboarding, training and on-going support. Achieving and exceeding KPIs such as retention rate targets, lead generation quotas, reduction of YOY cancellation rates, and overall portfolio growth. 
    Apply here: https://www.jobs.programmed.com.au/sales-jobs/customer-success-representative/3193196

    Customer Success Manager

    Customer Success Representative

    Director of Customer Experience

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 05 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 5, 2021 | 2 min read

    Role: Director, Customer Success (Remote Eligible)
    Location: Remote, Boston, MA 
    Organization: 
    Okta, Inc.
    As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve Okta’s goals and objectives. Effectively lead and participate in customer critical issues to ensure a successful resolution. Handle resource planning, reporting, territories, incentives, and communications for the assigned team.
    Apply here: 
    https://www.okta.com/company/careers/customer-first/director-customer-success-remote-eligible-2953369/


    Role: Director of Customer Success
    Location: El Paso, TX, US
    Organization:
    Finhabits
    As a Director of Customer Success, you will be directly responsible for the quality of all support experiences related to the FINHABITS products and features. Develop the strategy and roadmap to substantially increase the quality of consumer-related support interactions (both self-service and live). Collaborate with teammates, cross-functional partners, and future BPO (outsource) partners to scale the support while delivering quality improvement, with a strong focus on business metrics and the member experience. Represent the members and provide meaningful insights to internal teams (e.g., product) working to improve the member experience. Develop a high-performing team, building a strong teamwork environment, and investing in the personal development of your team. 
    Apply here: https://www.linkedin.com/jobs/view/2436053813/


    Role: Director of Customer Success
    Location: London, England, United Kingdom
    Organization: 
    Busuu
    As a Director of Customer Success, you will be a player coach who will be working internationally with a diverse range of clients. You will be responsible for building, developing and mentoring the Customer Success team. Leading and executing the team strategy. Optimizing the customer journey. Forming up-selling and cross-selling strategies. Using key metrics and preparing reports. Developing and expanding the systems and processes. Building brilliant relationships with the top clients. Ensuring the clients are maximizing their use of Busuu. Helping the team to successfully onboard new clients and build capabilities to help clients implement Busuu in their organization. Working with the sales and product teams to translate business needs and product requirements into new solutions for customers. 
    Apply here: https://www.busuu.com/en/job-detail?gh_jid=2958277&gh_src=7c0ee16a1us


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Cision
    As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to change in client profiles and sizes over time. Responsible for proactive outreach to customers within their portfolio, within the guidelines established for different client sizes and product types. Understand key customer pain points and use cases, in order to communicate Cision ROI to clients and ensure they get the most out of their products and services. As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works with the Account Managers to develop an overall account plan. Performs other duties as required. 
    Apply here: https://jobs.lever.co/cision/45083c2f-5e51-4354-9294-4eb7c72cefb6


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: 
    SilverChef
    As a Customer Success Manager, you will be focused on helping customers achieve their dreams by communicating effectively with customers in a timely manner. Providing a high level of professional and exceptional service to the customers by identifying their needs and delivering the right solutions and outcomes. Managing your pipeline of work to achieve set targets and KPIs. Being solutions-oriented with a positive mindset. 
    Apply here: https://silverchefgroup.elmotalent.com.au/careers/silverchefgroup/job/view/331

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 04 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 4, 2021 | 2 min read

    Role: VP, Customer Success – SaaS
    Location: Remote, Boston, MA, US 
    Organization: 
    Blue Signal Search
    As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Provide visibility to other cross-functional leadership teams on progress and key metrics. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services.
    Apply here: 
    https://www.linkedin.com/jobs/view/2433094705/


    Role: Director of Customer Success
    Location: Kansas City, KS, US
    Organization: 
    SafetyCulture
    As a Director of Customer Success, you will help the team deliver against quarterly and annual targets around onboarding and customer health. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Motivate and support the team, you understand the human element that comes with good leadership. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure. Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Proactively pipelining talent, driving recruitment, and growing the team. 
    Apply here: https://jobs.lever.co/safetyculture-2/1af253d0-e3fa-4883-b4d9-947600edb777


    Role: Sr Customer Success Manager
    Location: Munich, Bavaria, Germany
    Organization: 
    aPriori Technologies
    As a Sr Customer Success Manager, you will be responsible for the management of multiple customer implementations inclusive of all Professional Services activities needed for a successful deployment. Responsible for implementation success from kick-off meeting through the lifecycle of the customer. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders. Manage and build relationships with executive sponsors and project teams. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. 
    Apply here: https://apriori.applicantstack.com/x/detail/a23sj8psuc5z/aa1b?noia=1


    Role: Customer Success Manager
    Location: Remote, England, United Kingdom  
    Organization: 
    Deel
    As a Customer Success Manager, you will be responsible for helping clients with onboarding, implementation and in charge of account management. Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes. Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention. Activating and renewing our customer base, acting as the customer’s main advocate within Deel. 
    Apply here: https://www.linkedin.com/jobs/view/2431197408/


    Role: Junior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Global-e
    As a Junior Customer Success Manager, you will be responsible for preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations, etc. Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them. Attending client meetings as and when needed, including travel within the UK and Europe. 
    Apply here: https://www.linkedin.com/jobs/view/2431181824/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Sr. Customer Success Manager

    VP Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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