Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

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  • Mar 08 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 8, 2021 | 2 min read

    Role: Director, Customer Experience
    Location: Irving, TX, US
    Organization: 
    Pinnacle Propane, LLC
    As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Create strategies, specifies objectives, and develop budgets, policies, procedures to support this functional infrastructure. Strategically optimize both, the customer journey, and the customer experience, to increase customer loyalty and satisfaction, while decreasing returns and churn. Bring Pinnacle from focusing on transactional customer service to embracing the complete customer journey. Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Works closely with the digital marketing manager and VP of Operations.
    Apply here: 
    https://www.linkup.com/details/0d5052433e76711fdc1a42d7d61e095e


    Role: Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization: 
    Namogoo
    As a Customer Success Manager, you will serve as a client contact, escalating issues, and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Namogoo solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. 
    Apply here: https://www.namogoo.com/careers/co/customer-success/6C.A1A/customer-success-manager/all/   


    Role: Customer Success Manager
    Location: England, United Kingdom
    Organization:
    TrafficGuard
    As a Customer Success Manager, you will provide onboarding support to customers. Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Work directly with customers to research, troubleshoot, and resolve integration issues in a timely manner. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. 
    Apply here: https://www.linkedin.com/jobs/view/2438160621/


    Role: Customer Success Manager (EMEA)
    Location: London Area, United Kingdom
    Organization: 
    The Economist Intelligence Unit (The EIU)
    As a Customer Success Manager, you will train existing EIU clients on aspects of the new EIU Intelligence Platform. Provide technical and product support to a variety of client personas. Engage in strategic client relationships to ensure successful migration onto the new Platform. Identify risks to accounts based on migration efforts. Meet with existing strategic accounts across the region, maintaining relationships to ensure clients understand how to access previously used content on the new platform.  Escalate customer complaints to the relevant team. Completely understand the navigation of the current EIU platform, and how to translate navigation onto the new site. Coordinate delivery of monthly usage statistics for existing clients. Use Economist Group CRM to track interaction with clients. 
    Apply here: https://www.linkedin.com/jobs/view/2405736077/


    Role: Customer Success Representative
    Location: Melbourne, Victoria, Australia
    Organization: 
    Programmed
    As a Customer Success Representative, you will drive customer retention and growth by understanding the customer’s business needs and helping them succeed throughout the whole Customer lifecycle. Identifying cross-selling and upselling opportunities within the defined segment, qualifying leads and passing to sales partners as appropriate. Plan and maintain initiatives to identify and qualify a pipeline of leads within the defined segment, and defined product lines. Offering tailored suggestions to improve customer experience, including referrals for customer training and support. Deliver a smooth and efficient customer experience from onboarding, training and on-going support. Achieving and exceeding KPIs such as retention rate targets, lead generation quotas, reduction of YOY cancellation rates, and overall portfolio growth. 
    Apply here: https://www.jobs.programmed.com.au/sales-jobs/customer-success-representative/3193196

    Customer Success Manager

    Customer Success Representative

    Director of Customer Experience

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 05 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 5, 2021 | 2 min read

    Role: Director, Customer Success (Remote Eligible)
    Location: Remote, Boston, MA 
    Organization: 
    Okta, Inc.
    As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve Okta’s goals and objectives. Effectively lead and participate in customer critical issues to ensure a successful resolution. Handle resource planning, reporting, territories, incentives, and communications for the assigned team.
    Apply here: 
    https://www.okta.com/company/careers/customer-first/director-customer-success-remote-eligible-2953369/


    Role: Director of Customer Success
    Location: El Paso, TX, US
    Organization:
    Finhabits
    As a Director of Customer Success, you will be directly responsible for the quality of all support experiences related to the FINHABITS products and features. Develop the strategy and roadmap to substantially increase the quality of consumer-related support interactions (both self-service and live). Collaborate with teammates, cross-functional partners, and future BPO (outsource) partners to scale the support while delivering quality improvement, with a strong focus on business metrics and the member experience. Represent the members and provide meaningful insights to internal teams (e.g., product) working to improve the member experience. Develop a high-performing team, building a strong teamwork environment, and investing in the personal development of your team. 
    Apply here: https://www.linkedin.com/jobs/view/2436053813/


    Role: Director of Customer Success
    Location: London, England, United Kingdom
    Organization: 
    Busuu
    As a Director of Customer Success, you will be a player coach who will be working internationally with a diverse range of clients. You will be responsible for building, developing and mentoring the Customer Success team. Leading and executing the team strategy. Optimizing the customer journey. Forming up-selling and cross-selling strategies. Using key metrics and preparing reports. Developing and expanding the systems and processes. Building brilliant relationships with the top clients. Ensuring the clients are maximizing their use of Busuu. Helping the team to successfully onboard new clients and build capabilities to help clients implement Busuu in their organization. Working with the sales and product teams to translate business needs and product requirements into new solutions for customers. 
    Apply here: https://www.busuu.com/en/job-detail?gh_jid=2958277&gh_src=7c0ee16a1us


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Cision
    As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to change in client profiles and sizes over time. Responsible for proactive outreach to customers within their portfolio, within the guidelines established for different client sizes and product types. Understand key customer pain points and use cases, in order to communicate Cision ROI to clients and ensure they get the most out of their products and services. As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works with the Account Managers to develop an overall account plan. Performs other duties as required. 
    Apply here: https://jobs.lever.co/cision/45083c2f-5e51-4354-9294-4eb7c72cefb6


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: 
    SilverChef
    As a Customer Success Manager, you will be focused on helping customers achieve their dreams by communicating effectively with customers in a timely manner. Providing a high level of professional and exceptional service to the customers by identifying their needs and delivering the right solutions and outcomes. Managing your pipeline of work to achieve set targets and KPIs. Being solutions-oriented with a positive mindset. 
    Apply here: https://silverchefgroup.elmotalent.com.au/careers/silverchefgroup/job/view/331

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 04 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 4, 2021 | 2 min read

    Role: VP, Customer Success – SaaS
    Location: Remote, Boston, MA, US 
    Organization: 
    Blue Signal Search
    As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Provide visibility to other cross-functional leadership teams on progress and key metrics. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services.
    Apply here: 
    https://www.linkedin.com/jobs/view/2433094705/


    Role: Director of Customer Success
    Location: Kansas City, KS, US
    Organization: 
    SafetyCulture
    As a Director of Customer Success, you will help the team deliver against quarterly and annual targets around onboarding and customer health. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Motivate and support the team, you understand the human element that comes with good leadership. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure. Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Proactively pipelining talent, driving recruitment, and growing the team. 
    Apply here: https://jobs.lever.co/safetyculture-2/1af253d0-e3fa-4883-b4d9-947600edb777


    Role: Sr Customer Success Manager
    Location: Munich, Bavaria, Germany
    Organization: 
    aPriori Technologies
    As a Sr Customer Success Manager, you will be responsible for the management of multiple customer implementations inclusive of all Professional Services activities needed for a successful deployment. Responsible for implementation success from kick-off meeting through the lifecycle of the customer. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders. Manage and build relationships with executive sponsors and project teams. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. 
    Apply here: https://apriori.applicantstack.com/x/detail/a23sj8psuc5z/aa1b?noia=1


    Role: Customer Success Manager
    Location: Remote, England, United Kingdom  
    Organization: 
    Deel
    As a Customer Success Manager, you will be responsible for helping clients with onboarding, implementation and in charge of account management. Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes. Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention. Activating and renewing our customer base, acting as the customer’s main advocate within Deel. 
    Apply here: https://www.linkedin.com/jobs/view/2431197408/


    Role: Junior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Global-e
    As a Junior Customer Success Manager, you will be responsible for preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations, etc. Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them. Attending client meetings as and when needed, including travel within the UK and Europe. 
    Apply here: https://www.linkedin.com/jobs/view/2431181824/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Sr. Customer Success Manager

    VP Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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