Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 19 – Customer Success Jobs
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 17 – Customer Success Jobs
    Talent Team
    May 17, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: Timescale
    As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives. Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Demonstrated desire for continuous learning and improvement. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. Take a leadership role in the completion of special projects to support Strategy and Customer Success. 
    Apply here: https://www.linkedin.com/jobs/view/3078114988/


    Role: Vice President of Customer Success 
    Location: San Francisco Bay Area, US (On-site) 
    Organization: Arable
    As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments. Operationalize this strategy leading a global team of customer success professionals. Develop relationships with executives & influential users in customers’ organizations and convert them into Arable champions. Foster a deep understanding within Arable of customers’ business challenges, industry trends, and day-to-day operations, and a customer-first mindset. Monitor and resolve inbound customer inquiries to ensure customers are having a strong experience with Arable. Partner closely with Arable’s Sales and Product organizations to seamlessly translate customer value opportunities into new solutions and expansion sales opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2977927071/


    Role: Director, Customer Success 
    Location: London, England, United Kingdom 
    Organization: Appian Corporation
    As a Director of Customer Success, you will devise and execute account strategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines. Negotiate contracts and oversee financial results for a region. Cultivate new business with existing customers and play a key role in driving sales success with new customers. Responsible for account success: adoption, services and license growth, marketable stories. Oversee the delivery of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support. 
    Apply here: https://www.linkedin.com/jobs/view/3080696368/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid 
    Organization: JRNI
    As a Customer Success Manager, you will be the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders & maintaining a focus on driving business value from onboarding through renewal. Owning overall relationships with large-scale Enterprise clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction. The internal advocate for your clients, collaborating closely with Support, Implementation, Sales and Product to achieve required outcomes. Delivering impactful and insightful QBR sessions with your key accounts. Managing customer reporting & analysis. Tracking and reporting on customer health and delivering different outreach programs. Regularly monitor & analyze platform usage and proactively engage with customers to measure and correlate the health of the relationship. 
    Apply here: https://www.linkedin.com/jobs/view/3078179586/


    Role: Customer Success Consultant (ANZ Region) 
    Location: Remote, Australia 
    Organization: Granicus
    As a Customer Success Consultant, you will manage a territory of diverse clients utilizing the Granicus suite of digital solutions across Northern Territory, South Australia and Western Australia. Build and maintain internal relationships to ensure the customer’s voice is advocated for and we continue to provide success and satisfaction with our product suite and services. Collaborate with internal teams to deliver timely information and solutions to address customer issues and needs ultimately driving retention and referral business. Identify upsell opportunities, recommend and influence the purchase of product add-ons to complement customer needs. 
    Apply here: https://www.linkedin.com/jobs/view/2995305994/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 16 – Customer Success Jobs
    Talent Team
    May 16, 2022 | 2 min read

    Role: Senior Director, Client Success
    Location: Remote, United States 
    Organization: 
    Papa 
    As a Senior Director of Client Success, you will lead and develop a team to support the implementation of Papa’s enterprise clients. Assist in a strategy and align with growth goals of Papa within the current and future client base. Ensure client satisfaction at every level, including ensuring a smooth implementation process. Manage client needs daily including but not limited to implementation, reporting, weekly / monthly meetings. Work with clients to add additional services or solutions to support their needs, including but not limited to designing Statements of Work, implementing, and helping to measure the success of the programs. Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. 
    Apply here: https://www.linkedin.com/jobs/view/2966514659/


    Role: Customer Success Manager 
    Location: Rochester, MN, US 
    Organization: 
    HelpSystems
    As a Customer Success Manager, you will make regular telephone calls to develop relationships and be available to customers proactively. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Assist in determining appropriate customer retention strategies. Maintain a deep knowledge of industry, product, role in the market. Track success through customer engagement scores, measures of churn, etc. Other duties as assigned. 
    Apply here: https://www.linkedin.com/jobs/view/3079368230/


    Role: Enterprise Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Multiverse
    As an Enterprise Customer Success Manager, you will manage a book of business; working closely with the enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes. Build and manage relationships across senior business leaders. Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of the apprenticeship programmes on clients’ businesses. Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary. Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps. Be measured on the retention and growth of the business at your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2738535980/


    Role: Customer Success Manager 
    Location: Glen Waverley, Victoria, Australia (On-site) 
    Organization: 
    SOTI
    As a Customer Success Manager, you will drive the post-sale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification. Build meaningful relationships with existing customers regarding upcoming system upgrades and potential opportunities to improve user experience. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs via email and telephone. Collaborate closely with various cross-functional teams including but not limited to, Sales, Product, Engineering, Customer Service, and Marketing. Escalate bugs, cases, and other issues through the appropriate internal channels and follow up relentlessly to make sure nothing gets dropped. Develop and improve documentation to support the standard implementation and support processes. 
    Apply here: https://www.linkedin.com/jobs/view/3077168807/


    Role: Associate Customer Success Manager 
    Location: Bengaluru, Karnataka, India (Hybrid) 
    Organization: 
    Infilect
    As an Associate Customer Success Manager, you will build excellent customer relation. Define product usage metrics for each customer and ensure stickiness. Upsell and cross-sell various features and own the renewal P&L with zero churn. Work closely with Product Management teams to market the launch of new features and solutions through appropriate positioning. Analyze product usage and user feedback to understand customer needs and come up with product strategies. Understand the business values of the product and help the customer achieve their KRAs on a recurring basis. Manage the tickets and issues raised from the customer and ensure timely deliveries. 
    Apply here: https://www.linkedin.com/jobs/view/3063221341/

    Associate Customer Success Manager

    Customer Success Manager

    Enterprise Customer Success Manager

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 13 – Customer Success Jobs
    Talent Team
    May 13, 2022 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US 
    Organization: 
    CyberRisk Alliance
    As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of our customers, including onboarding, product adoption, retention, and growth. Serve as a customer advocate internally while effectively collaborating across the organization with sales, production, content, marketing, and audience teams. Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Solve customer issues, handle customer escalations, find solutions, remove roadblocks. Manage acquisition tasks related to customer success. 
    Apply here: https://www.linkedin.com/jobs/view/3073278005/


    Role: Customer Success Manager 
    Location: San Francisco Bay Area, US (Hybrid) 
    Organization: 
    Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3068115514/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Lions Prep
    As a Customer Success Manager, you will be identifying customer needs and help customers use features available to them on the customer portal. Collate customer feedback and put forward suggestions of improvement to continuously evolve the customer experience. Explain to customers how Lions Prep works and entice new business. Take ownership of any customer issues and follow problems through to resolution. Liaise with the delivery partners on the delivery days (Wednesday and Sunday) to resolve any customer delivery issues. 
    Apply here: https://www.linkedin.com/jobs/view/3072593204/


    Role: Customer Success Manager 
    Location: Manchester, England, United Kingdom 
    Organization: 
    Alex James Digital
    As a Customer Success Manager, you will lead the Customer Success Team across all customer communication touch points including; Email, Live Chat & Phone. Define, measure, and improve Customer Success KPI performance metrics and present regular findings to the senior management team. Take ownership of Customer Success software and systems including Zoho, ensuring maximization all available features and benefits. Be customer centric by identifying and executing ways to improve the customer experience both on the website and through customer contact. Analyzing customer data and behaviours, identifying areas for improvement, and implementing automation to drive efficiencies and cost savings. Planning, development, and promotion of resources such as knowledge base articles, tutorials, how-to videos, and webinars. 
    Apply here: https://www.linkedin.com/jobs/view/3072567730/


    Role: Junior Customer Success Manager 
    Location: Remote, Sydney, New South Wales, Australia 
    Organization: 
    ContactMonkey
    As a Junior Customer Success Manager, you will be onboarding new customers through training and sharing best practices. Expanding accounts – Selling licenses, New features and Add-ons. Collaborating with the Sales team to ensure a seamless transition from prospect to customer. Ensuring timely execution of customer journey touch-points, including business reviews, upsells, and other opportunities. Maintaining and building relationships with customers through engaging emails, phone calls, and video meetings. Providing friendly, professional support to the customers via email, chat and/or phone. Conducting client outreach to new accounts and managing customer expectations to drive retention and growth. Utilizing customer feedback to identify issues or opportunities with the product. 
    Apply here: https://www.linkedin.com/jobs/view/3055688938/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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