Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 22 – Customer Success Jobs
    Talent Team
    Jan 22, 2021 | 2 min read

    Role: Customer Success Strategy, Director
    Location: Belmont, CA, US
    Organization: 
    RingCentral
    As a Customer Success Strategy Director, you will define the Inside CSM overall strategy, including the customer coverage model across segments and products to arrive at the optimal impact for customers and achieve RingCentral’s desired retention and usage goals. Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Represent the strategy, progress and results to VP, SVP level and above on regular basis. Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Partner with Operations team to drive cadence of stakeholder meetings. Ensure financial and budget management to meet goals.
    Apply here: 
    https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Belmont-California/Customer-Success-Strategy–Director_R057604 


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: AboveBoard 
    As a Director of Customer Success, you will own the business’ largest revenue target, ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates. Create a Success team strategy to drive adoption with clients and their portfolio companies. Build the Success department from the ground up: define roles, hire the team, manage, and scale. Serve as the primary point of contact with Opportunity Partners throughout their lifecycle. Improve and advocate for customer experience by identifying opportunities to enhance the product and services features, functioning as the key connection between the Success team and Product, Engineering, Marketing, Ops, Finance, etc organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2351085705/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Verint
    As a Customer Success Manager, you will be responsible for superior relationship-building expertise, Customer Engagement and satisfaction. Driving successful project implementation support, onboarding, and utilization of Verint products. Providing industry best practices to technical and business users. Delivery regular business reviews to client stakeholders. Identify Verint business opportunities through product and/or service renewals and expansions. Drive adoption of Verint solutions, maximizing customer investment and accelerating time-to-value. Help define and refine the customer success model for APAC. Enablement and mentoring to other CSM’s and potential CSM’s within the business. 
    Apply here: https://www.linkedin.com/jobs/view/2390099799/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Passageways
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Provide customer demos and training. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Also, manage account escalations. 
    Apply here: https://www.linkedin.com/jobs/view/2389685607/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: Atom Learning
    As a Customer Success Manager, you will be responsible for providing a high-quality customer experience by ensuring that customer inquiries are answered efficiently and professionally. Working with technical and product teams to communicate and resolve any technical and product issues experienced by users. Identifying payment and content issues by analyzing platform content, system logs and billing information. Engaging with teachers and students to answer queries about using the platform – in particular, being able to deal with young users appropriately. Providing platform training to parent and school customers. Relaying customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified. 
    Apply here: https://www.linkedin.com/jobs/view/2389499352/

    Customer Success Manager

    Customer Success Strategy - Director

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 24 – Customer Success Jobs
    Talent Team
    Sep 24, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, United States
    Organization: 
    Brightcove
    As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2731289162/


    Role: Director of Customer Success 
    Location: Pearl River, NY, US
    Organization: 
    Hudson Technologies Company
    As a Director of Customer Success, you will influence future customer loyalty and organic growth by finding ways to delight customers. Develop processes that optimize the customer journey and identifies gaps in customer-facing processes. Design and help launch common processes, standards, and technologies. Define and document respective roles and responsibilities among customer-facing teams, improving performance, managing risk, and driving retention and employee satisfaction. Lead cross-functionally to drive and improve customer success, especially in partnering with sales, operations, and finance. Maintains insights using customer success platforms to monitor customer health scores. Identify success metrics and leverage analytics to identify issues and develop solutions and insights that improve the customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2731206254/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom
    Organization: 
    Ella & Co
    As a Customer Success Manager, you will be communicating efficiently with customers via phone, text message, email, live chat and social media platforms, acting as the face and voice of the company. Maintaining a high standard of written support via the Help Centre, regularly reviewing and updating based on customer inbound messages. Responsible for responding to all product and service reviews and taking action when necessary. Identify and implement internal process improvements to help maximise efficiency within the department. Proactively work directly with the customers to understand their pain points and help them find success, thereby increasing the lifetime value of the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2725359454/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Fully Charged
    As a Customer Success Manager, you will provide multi-site support through a variety of channels such as live chat, email, video chat and phone. Resolve customer enquiries within FC’s brand values and within the expected KPIs. Drive conversions through the engagement of customers, suggestive selling, and sharing product knowledge. Organise, process, and report on eCommerce returns and provide weekly and monthly reports, when necessary. Proactively spotting patterns in the frustrations of the customers, seeing where we can change the processes or product to increase customer satisfaction. Amplify the voice of the customer by escalating customer feedback and ideas for improvement. Work with other departments to ensure consistent customer service levels across the company. 
    Apply here: https://www.linkedin.com/jobs/view/2727032023/


    Role: Customer Success Manager 
    Location: Chennai, Tamil Nadu, India
    Organization: 
    TargetBay
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Work with cross-functional teams to ensure customer satisfaction. Effectively address customer queries and manage a diverse set of issues until resolved. Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential. Develops strategies for establishing partnerships and business relationships to market online products or services. 
    Apply here: https://www.linkedin.com/jobs/view/2731919481/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 23 – Customer Success Jobs
    Talent Team
    Sep 23, 2021 | 2 min read

    Role: Director Client Success 
    Location: Leawood, KS, US
    Organization: 
    C2FO
    As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties. The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations. Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Lead the design and implementation of C2FO’s Client Success playbook, setting CSMs up for success with holistic account management. Identify business needs for growth, productivity improvement as well customer experience improvement opportunities. Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. 
    Apply here: https://www.linkedin.com/jobs/view/2729717264/


    Role: Customer Success Manager – Ohio 
    Location: Remote, Ohio, United States
    Organization: 
    Project Lead The Way
    As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Own, drive and affect change with districts and schools, ensuring that each achieves the greatest possible impact and success with PLTW. Drive cross-sell, upsell, and expansion opportunities within your territory. Identify opportunities to improve the customer experience. Build long-term, trusted relationships with key decision-makers across your portfolio of customers. 
    Apply here: https://www.linkedin.com/jobs/view/2717067005/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Nuix
    As a Customer Success Manager, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Offer as needed non-conflictive services for customer tasks such as loading data. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/


    Role: Customer Success Manager 
    Location: Millers Point, New South Wales, Australia
    Organization: 
    PubMatic
    As a Customer Success Manager, you will manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement. Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first.” Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers. Develop an understanding of technical aspects of ad serving and SSP functionality. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success. Generate business plans by collaborating with specialists, Engineers, and Product teams and defining business goals, key strategies, and success metrics. 
    Apply here: https://www.linkedin.com/jobs/view/2699202146/


    Role: Customer Success Manager 
    Location: Remote, India
    Organization: 
    Recur
    As a Customer Success Manager, you will be the main point of contact for service & growth for your assigned book of accounts. Own the entire post-sales engagement with assigned clients, which includes onboarding, implementation, retention, growth, and achieving higher levels of overall customer satisfaction. Help drive the continued value of the products and services. Maintain existing customer success metrics and data as directed and provide guidance on best practices to help drive revenue growth. 
    Apply here: https://www.linkedin.com/jobs/view/2724911885/

    Customer Success Manager

    Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 21 – Customer Success Jobs
    Talent Team
    Sep 21, 2021 | 2 min read

    Role: Director, Customer Success 
    Location: Dallas, TX, US
    Organization: 
    Castlight Health
    As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. Manage and resolve escalations, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive up-sells and partner with sales to deliver on revenue goals. Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2721186421/


    Role: Head of Customer Success 
    Location: New York, United States
    Organization: 
    Sorbet
    As a Head of Customer Success, you will maintain strong relationships with the clients and ensure their success. Build, own, and execute client success and engagement plans. Work across internal departments to ensure that client expectations and requirements are clearly understood. Take ownership of new accounts and manage their onboarding process. Represent the voice of Sorbet’s customers and influence product development roadmap. Identify common customer challenges and actively suggest better solutions. Monitor usage and customers’ engagement level. Manage and report the overall clients success to internal stakeholders. 
    Apply here: https://www.linkedin.com/jobs/view/2722786096/


    Role: Customer Success Manager – StreamYard 
    Location: Remote, United Kingdom
    Organization: 
    Hopin
    As a Customer Success Manager, you will manage a portfolio of strategic/enterprise customers and execute on key objectives across the entire portfolio. Welcome and onboard Enterprise customers, partnering with them to create successful live streams. Offer ongoing dedicated support to the accounts you manage. Assist with technical dry runs, preparing the customer for a successful show. Communicate with customer often via email and video calls. Be proactive and friendly, offering the highest level of support to customers. Collect customer feedback and communicate this to the product team. Work with the sales and support team for optimal customer success. Identify opportunities for networking, referrals, and expansion. 
    Apply here: https://www.linkedin.com/jobs/view/2723262161/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Gorgias
    As a Customer Success Manager, you will actively participate in building out the new Customer Success program: everything from defining the strategy to creating playbooks by journey stages. Help companies launch quickly and effectively on Gorgias by providing high-quality guidance. Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals. Uncover customer objectives and help them achieve their goals by becoming their trusted advisor. 
    Apply here: https://www.linkedin.com/jobs/view/2721714581/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    project44
    As a Customer Success Manager, you will partner with customers to develop strategies to ensure the best use of the product and help them achieve maximum value from the services. Summarize product feedback gathered from customer meetings and act as an advocate for the customers with internal development and product teams. Form relationships and educate the customer on new product introductions and features to drive optimal product use. Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering. Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction. Identify opportunities for upsell alongside sales and account management team. 
    Apply here: https://www.linkedin.com/jobs/view/2727517511/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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    Your email address will not be published.

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