Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 28 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, United States
As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions. Define, map, and optimize the customer journey to increase renewal rates and minimize churn. Identify the important data and product features that the customers find most useful and work cross-functionally with the product teams to determine opportunities to implement these features into the solutions to increase revenue. Create a company-wide customer feedback loop to inspire customer success across the entire company to drive revenue ambitions. Identify talent to scale your team and empower them to make the best decision for each issue they face.
Apply here: https://www.linkedin.com/jobs/view/2376140021/
Role: Customer Success Manager, Enterprise
Location: Scottsdale, AZ, US
As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow. Assist customers in creating strategic action plans to improve their online reputation, tailored around the platform and data. Monitor a set of portfolio KPIs to alert yourself and the team to the potential risk for churn and opportunities for upsell. Recommend and employ strategic plans to reduce risk and increase growth. Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers.
Apply here: https://www.linkedin.com/jobs/view/2383814902/
Role: Head of Customer Success
Location: London, England, United Kingdom
Organization: Mind Gym
As a Head of Customer Success, you will be responsible for Providing clear leadership to the Customer Success team by setting clear objectives and targets. Lead client success relationships with leading global companies. Manage a team of regional Customer Success Managers in the UK and the US. Continually improving the effective running of Customer Success – the playbook, metrics, tooling and templates with an eye on automation. Provide the focal point for the Sales teams in EMEA and Americas businesses to run demos, onboarding, account growth, troubleshooting and retention activities. Experience hiring CS roles with support of talent acquisition. Support the team with the onboarding of new CS team members.
Apply here: https://boards.greenhouse.io/mindgym/jobs/4348106003?gh_src=f75c03b43us
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Qumu Corporation
As a Customer Success Manager, you will provide insight and guidance to Qumu customers using industry best practices to increase customer adoption and utilization of Qumu platform. Maintain loyal relationships with key stakeholders and daily contacts within the assigned customer portfolio. Identify expansion and upsell opportunities. Work/align very closely with the Account Management teams and assist in closure as needed. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities. Through reports and trends, get insights to drive actions at customers. Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices.
Apply here: https://qumu.com/en/careers/job/?gh_jid=4347055003&gh_src=f52923423us/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will own and develop a portfolio of customers. Deliver and communicate value for customers, throughout the entire customer lifecycle. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the client’s platform is properly leveraged to achieve them. Own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholders. Actively drive customer advocacy through case studies and references.
Apply here: https://www.linkedin.com/jobs/view/2360979691/