Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 29 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 29, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: San Francisco Bay Area, US
    Organization: 
    Privacera
    As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Partner with 3rd party systems integrators for services scale and project delivery as part of major cloud-migration and digital transformation projects.
    Apply here: 
    https://www.linkedin.com/jobs/view/2399715710/ 


    Role: Associate Director, Customer Experience (Oncology)
    Location: Austin, Texas Metropolitan Area
    Organization: Natera
    As an Associate Director, Customer Experience, you will direct Customer Service Manager, Customer Service Representatives, including assisting with hiring, supervision, performance management, training, metrics and development. Lead and motivate team members, foster their professional development and growth, and promote teamwork and cooperation. Monitor work flows to ensure timely and effective responses in a manner that meets customer expectations and internal service goals and objectives. With guidance from Sr. Director, plan staffing, training, scheduling, and reward/recognition programs for Customer Experience teams. Ensure employees have appropriate training and necessary resources to perform all duties. Use good judgment in communication regarding department and/or employee concerns. 
    Apply here: https://www.linkedin.com/jobs/view/2385523094/ 


    Role: Customer Success Director
    Location: London, England, United Kingdom 
    Organization: Mind Detect 
    As a Customer Success Director, you will be responsible for existing customers and renewal of contracts, including producing renewal decks, proposals/contracts and forecasting to the business on pipeline and potential risk. Identify and drive through revenue expansion opportunities within your accounts, working with the commercial team where appropriate. Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects. Create strategic internal accounts plans and customer success plans for effective planning and growth of accounts. Working with marketing, generate customer advocacy and contribute to customer events when required. Act as a mentor to other team members and proactively contribute to business objectives. 
    Apply here: https://www.linkedin.com/jobs/view/2378273988/ 


    Role: Customer Success Manager
    Location: Reading, England, United Kingdom
    Organization: Commvault
    As a Customer Success Manager, you will ensure that the customer executes business processes and adds value to their business by using Commvault technologies. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions. Build strong customer relationships that can help uncover any concerns and ensure satisfaction. Participate in customer meetings and ongoing business reviews, presenting the progress of key success criteria. Develop ongoing nurture and education campaigns that contribute to promoting software value and help grow customer loyalty and retention. Obtain feedback for products and processes in order to improve the Commvault customer journey and experience. 
    Apply here: https://careers.commvault.com/job/12206495/customer-success-manager-reading-gb/?%3Ftrid=2d92f286-613b-4daf-9dfa-6340ffbecf73 


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: Podium
    As a Customer Success Manager, you will own, manage and grow an existing portfolio of Podium SMB customers within Australia. Pinpoint and pursue growth opportunities within your portfolio. Support, educate and train newly onboarded customers by hosting regular strategy sessions. Analyze performance, troubleshoot client challenges and design creative solutions to obstacles. Achieve and exceed monthly and quarterly retention/churn targets. Collaborate and align with Sales, Marketing, Product and Operations to ensure we are operating effectively as one unit. Master the ability to evangelize the Podium story. 
    Apply here: https://www.linkedin.com/jobs/view/2385586186/

    Associate Director Customer Experience

    Customer Success Director

    Customer Success Manager

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 05 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 5, 2021 | 2 min read

    Role: Director, Customer Success (Remote Eligible)
    Location: Remote, Boston, MA 
    Organization: 
    Okta, Inc.
    As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve Okta’s goals and objectives. Effectively lead and participate in customer critical issues to ensure a successful resolution. Handle resource planning, reporting, territories, incentives, and communications for the assigned team.
    Apply here: 
    https://www.okta.com/company/careers/customer-first/director-customer-success-remote-eligible-2953369/


    Role: Director of Customer Success
    Location: El Paso, TX, US
    Organization:
    Finhabits
    As a Director of Customer Success, you will be directly responsible for the quality of all support experiences related to the FINHABITS products and features. Develop the strategy and roadmap to substantially increase the quality of consumer-related support interactions (both self-service and live). Collaborate with teammates, cross-functional partners, and future BPO (outsource) partners to scale the support while delivering quality improvement, with a strong focus on business metrics and the member experience. Represent the members and provide meaningful insights to internal teams (e.g., product) working to improve the member experience. Develop a high-performing team, building a strong teamwork environment, and investing in the personal development of your team. 
    Apply here: https://www.linkedin.com/jobs/view/2436053813/


    Role: Director of Customer Success
    Location: London, England, United Kingdom
    Organization: 
    Busuu
    As a Director of Customer Success, you will be a player coach who will be working internationally with a diverse range of clients. You will be responsible for building, developing and mentoring the Customer Success team. Leading and executing the team strategy. Optimizing the customer journey. Forming up-selling and cross-selling strategies. Using key metrics and preparing reports. Developing and expanding the systems and processes. Building brilliant relationships with the top clients. Ensuring the clients are maximizing their use of Busuu. Helping the team to successfully onboard new clients and build capabilities to help clients implement Busuu in their organization. Working with the sales and product teams to translate business needs and product requirements into new solutions for customers. 
    Apply here: https://www.busuu.com/en/job-detail?gh_jid=2958277&gh_src=7c0ee16a1us


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Cision
    As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to change in client profiles and sizes over time. Responsible for proactive outreach to customers within their portfolio, within the guidelines established for different client sizes and product types. Understand key customer pain points and use cases, in order to communicate Cision ROI to clients and ensure they get the most out of their products and services. As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works with the Account Managers to develop an overall account plan. Performs other duties as required. 
    Apply here: https://jobs.lever.co/cision/45083c2f-5e51-4354-9294-4eb7c72cefb6


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: 
    SilverChef
    As a Customer Success Manager, you will be focused on helping customers achieve their dreams by communicating effectively with customers in a timely manner. Providing a high level of professional and exceptional service to the customers by identifying their needs and delivering the right solutions and outcomes. Managing your pipeline of work to achieve set targets and KPIs. Being solutions-oriented with a positive mindset. 
    Apply here: https://silverchefgroup.elmotalent.com.au/careers/silverchefgroup/job/view/331

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 04 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 4, 2021 | 2 min read

    Role: VP, Customer Success – SaaS
    Location: Remote, Boston, MA, US 
    Organization: 
    Blue Signal Search
    As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Provide visibility to other cross-functional leadership teams on progress and key metrics. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services.
    Apply here: 
    https://www.linkedin.com/jobs/view/2433094705/


    Role: Director of Customer Success
    Location: Kansas City, KS, US
    Organization: 
    SafetyCulture
    As a Director of Customer Success, you will help the team deliver against quarterly and annual targets around onboarding and customer health. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Motivate and support the team, you understand the human element that comes with good leadership. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure. Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Proactively pipelining talent, driving recruitment, and growing the team. 
    Apply here: https://jobs.lever.co/safetyculture-2/1af253d0-e3fa-4883-b4d9-947600edb777


    Role: Sr Customer Success Manager
    Location: Munich, Bavaria, Germany
    Organization: 
    aPriori Technologies
    As a Sr Customer Success Manager, you will be responsible for the management of multiple customer implementations inclusive of all Professional Services activities needed for a successful deployment. Responsible for implementation success from kick-off meeting through the lifecycle of the customer. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders. Manage and build relationships with executive sponsors and project teams. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. 
    Apply here: https://apriori.applicantstack.com/x/detail/a23sj8psuc5z/aa1b?noia=1


    Role: Customer Success Manager
    Location: Remote, England, United Kingdom  
    Organization: 
    Deel
    As a Customer Success Manager, you will be responsible for helping clients with onboarding, implementation and in charge of account management. Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes. Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention. Activating and renewing our customer base, acting as the customer’s main advocate within Deel. 
    Apply here: https://www.linkedin.com/jobs/view/2431197408/


    Role: Junior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Global-e
    As a Junior Customer Success Manager, you will be responsible for preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations, etc. Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them. Attending client meetings as and when needed, including travel within the UK and Europe. 
    Apply here: https://www.linkedin.com/jobs/view/2431181824/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Sr. Customer Success Manager

    VP Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 3, 2021 | 3 min read

    Role: Director Customer Success
    Location: United States
    Organization: 
    Omnitracs
    As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs. Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers. Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention.
    Apply here: 
    https://www.linkedin.com/jobs/view/2444776904/


    Role: Customer Success Director
    Location: New York, NY, US
    Organization: 
    MadHive
    As a Director of Customer Success, you will assign and delegates the appropriate team members to own accounts. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call. Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met. Develops playbook for CSMs to follow on proactive engagement for optimizations, communication of new features/ new opportunities to the client, etc. Tracks and reports on key client health and performance metrics, including net revenue retention/expansion. Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities. Escalating needs across product, engineering, marketing and finance teams as appropriate. 
    Apply here: https://jobs.lever.co/madhive/e820729d-cbbb-450b-b989-9c1da987f62f/


    Role: Head of Customer Success
    Location: Godalming, England, United Kingdom
    Organization: 
    Unily
    As a Head of Customer Success, you will increase renewal rates and reduce churn. Expand our revenue in accounts through cross-sell and up-sell. Drive new business growth through greater advocacy and reference-ability. Measure the effectiveness of Customer Success by defining operational metrics for the team and establish a system for tracking metrics. Create a cadence for review within the team and share a subset of metrics with the executive team, company, and board. Define segmentation of customer base (vertical, size, region, etc.) and create varying strategies to apply. Identify opportunities for continuous improvement. Inspire Customer Success across the company by championing a company-wide culture of Customer Success. Drive company-wide definition of an ideal customer. Create a company-wide customer feedback loop. 
    Apply here: https://www.linkedin.com/jobs/view/2444207181/


    Role: Customer Success Manager
    Location: Remote, Norwich, England, United Kingdom  
    Organization: 
    Langham Recruitment
    As a Customer Success Manager, you will work closely with clients to discover their business needs and challenges. Translate findings into a strategic client plan highlighting best practices for use case definition, implementation, deployment, and adoption. Maintain a high-level of engagements with clients and coach them through the implementation of their strategic plan by working cross-functionally with internal teams to coordinate the delivery of technical support and training. Take responsibility for driving your accounts’ adoption and utilization of the platform, as well as minimizing churn by ensuring subscription renewal. Play a key part in shaping your accounts’ automation strategy. Work closely with sales, marketing, training, product, engineering to translate business needs into new solutions for clients (product features, training material, collaterals.) 
    Apply here: https://www.linkedin.com/jobs/view/2431137898/


    Role: Customer Success Manager
    Location: Macquarie Park, New South Wales, Australia
    Organization: 
    Kronos Incorporated
    As a Customer Success Manager, you will establish strong relationships with executive sponsors and key contacts within customer organizations across Australia and New Zealand. Build knowledge and expertise of customer organizations and their WFM / HCM plans and objectives and monitor progress against those objectives on an ongoing basis. Develop success plans that outline customer’s critical business issues and develop success metrics to measure progress and expansion. Collaborate with the customer account team including sales, support and professional services. Provide feedback to product management and educate customers on product enhancements and roadmap. Facilitate contacts and communication within UKG and assist in resolving issues and concerns when needed. 
    Apply here: https://careers.kronos.com/careers/JobDetail/Customer-Success-Manager/27761

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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