Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Feb 02 – Customer Success Jobs
    Talent Team
    Feb 2, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: 
    Focal SystemsAs a Director of Customer Success, you will manage the timely and successful delivery of the solution, maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration, and represent the voice of the customer to the engineering and product teams. Work alongside in-store associates to help implement/adopt best practices. Identify and target areas in which the business can improve operations. Proactively address barriers to success, including being a direct contact for support escalations. Understand the customer’s business, define success criteria, and build plans to exceed expectations.
    Apply here: 
    https://www.linkedin.com/jobs/view/2391067320/  


    Role: Director Customer Experience
    Location: Charlotte, NC, United States
    Organization: Pillar4 Media
    As a Director of Customer Experience, you will lead a Customer Experience team owning multiple properties and verticals to drive growth through UX testing and best practices. Optimize websites using customer analytics, user research, and various testing methodologies including AB, Multivariate and MAB. Work directly with Developers and Designers to make UX adjustments and improvements. Launch and manage AB and multivariate testing across P4’s portfolio of sites. Apply your expertise in User-Centered Design principles and practices, accessibility, web usability standards, typography, and color. 
    Apply here: https://www.linkedin.com/jobs/view/2367612243/


    Role: Customer Success Manager EU and APAC CSS
    Location: Bathgate, Scotland, United Kingdom 
    Organization: Catalent Pharma Solutions
    As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site. You will be responsible for coordinating with the site leadership team and marketing to maintain and improve customer communication materials, including site presentations, virtual tours, letters and other direct communication mediums. Map the customer journey and identify opportunities to proactively intervene on the client’s behalf. Work with the Continuous Improvement (CI) team and PM/CSM Excellence to make Customer Experience focused improvements including improved visuals for exterior/interior, conference room upgrades, educational material and more. Understand and deploy additional trainings to address current and future challenges (Examples include, Presentation Principles, Cultural Agility, Customer Dedication Values and more). 
    Apply here: https://www.linkedin.com/jobs/view/2404117208/


    Role: Customer Succes Manager 
    Location: London, England, United Kingdom 
    Organization: Office App
    As a Customer Success Manager, you will be responsible for full accountability of client portfolio from contract signature. Lead the pod activities to reach a successful client onboarding and drive added value throughout the customer journey. Define customer objectives, goals and metrics and governance for the whole lifecycle and ensure expectations are met through excellent project management. Detect churn and deploy strategies for churn mitigation. Be the client trusted advisor, rely on your data analysis expertise and industry knowledge to consult and drive customer relationships. Document your client exchanges and opportunities through internal tools in order to provide a clear view of your portfolio’s health and growth potential. 
    Apply here: https://office-app.homerun.co/customer-success-manager-london-uk/en


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: Go1
    As a Customer Success Manager, you will develop an in-depth understanding of the Go1 platform and content library; and evangelize Go1 across your portfolio of customers. Cultivate deep relationships with customer stakeholders, understand their needs, and provide the support that results in their success with Go1. Take ownership of any issues raised by Go1 customers; proactively reach out to customers and find solutions that will assist them; proactively resolve any occurring problems. Identify incremental customer opportunities, develop and pitch solutions, negotiate and close additional transactions. Maintain accurate data around opportunities, sales activities and revenue projections in CRM. Exemplify Go1 values and promote brand positioning throughout your identified market. Support other CSMs in pursuit of the overall success of Go1. 
    Apply here: https://www.linkedin.com/jobs/view/2391071734/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 27 – Customer Success Jobs
    Talent Team
    Sep 27, 2021 | 2 min read

    Role: Director of Customer Success (Nonprofit) 
    Location: Remote, San Francisco, CA 
    Organization: Windfall
    As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems, and national nonprofit organizations. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2729148134/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: TitanHouse
    As a Director of Customer Success, you will own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention. Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs. Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals. 
    Apply here: https://www.linkedin.com/jobs/view/2730331585/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: KELA
    As a Customer Success Manager, you will build strong relationships with new and existing customers. Assist with general support, issue management and escalations. Deliver onboarding and ongoing user training. Engage with internal stakeholders to represent customer interests. Maintain and improve overall service quality for KELA’s customers. Engage with a global portfolio of customers. 
    Apply here: https://www.linkedin.com/jobs/view/2729150101/


    Role: Customer Success Manager 
    Location: Gateshead, England, United Kingdom 
    Organization: Descartes Systems Group
    As a Customer Success Manager, you will be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Visibility Platform. Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment with Descartes MacroPoint. Engage with customers and develop action plans to mitigate any potential risk of churn. Drive Customer Success by working with customers and their carrier base to identify ways to increase successful tracking of their shipments. Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth. Become an extension of our customers’ team and identify opportunities of growth and nurture customers into advocates to further Descartes’ goals. 
    Apply here: https://www.linkedin.com/jobs/view/2622887951/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Gratifii Limited
    As a Customer Success Manager, you will be the point of contact for client stakeholders during project implementation. Support the customers’ questions and concerns, following through until resolution. Management of and update on progress, weekly WIPs, project planning, project escalation, engagement of required stakeholders. Assist in the configuration for newly onboarded clients in the SaaS-based software. Support project teams by articulating bug fixes and enhancements in existing products. Manage and track issues using Agile methodology. Liaise with internal stakeholders and external vendors to ensure deliverables meet requirements. 
    Apply here: https://www.linkedin.com/jobs/view/2729181510/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 24 – Customer Success Jobs
    Talent Team
    Sep 24, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, United States
    Organization: 
    Brightcove
    As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2731289162/


    Role: Director of Customer Success 
    Location: Pearl River, NY, US
    Organization: 
    Hudson Technologies Company
    As a Director of Customer Success, you will influence future customer loyalty and organic growth by finding ways to delight customers. Develop processes that optimize the customer journey and identifies gaps in customer-facing processes. Design and help launch common processes, standards, and technologies. Define and document respective roles and responsibilities among customer-facing teams, improving performance, managing risk, and driving retention and employee satisfaction. Lead cross-functionally to drive and improve customer success, especially in partnering with sales, operations, and finance. Maintains insights using customer success platforms to monitor customer health scores. Identify success metrics and leverage analytics to identify issues and develop solutions and insights that improve the customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2731206254/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom
    Organization: 
    Ella & Co
    As a Customer Success Manager, you will be communicating efficiently with customers via phone, text message, email, live chat and social media platforms, acting as the face and voice of the company. Maintaining a high standard of written support via the Help Centre, regularly reviewing and updating based on customer inbound messages. Responsible for responding to all product and service reviews and taking action when necessary. Identify and implement internal process improvements to help maximise efficiency within the department. Proactively work directly with the customers to understand their pain points and help them find success, thereby increasing the lifetime value of the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2725359454/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Fully Charged
    As a Customer Success Manager, you will provide multi-site support through a variety of channels such as live chat, email, video chat and phone. Resolve customer enquiries within FC’s brand values and within the expected KPIs. Drive conversions through the engagement of customers, suggestive selling, and sharing product knowledge. Organise, process, and report on eCommerce returns and provide weekly and monthly reports, when necessary. Proactively spotting patterns in the frustrations of the customers, seeing where we can change the processes or product to increase customer satisfaction. Amplify the voice of the customer by escalating customer feedback and ideas for improvement. Work with other departments to ensure consistent customer service levels across the company. 
    Apply here: https://www.linkedin.com/jobs/view/2727032023/


    Role: Customer Success Manager 
    Location: Chennai, Tamil Nadu, India
    Organization: 
    TargetBay
    As a Customer Success Manager, you will own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Work with cross-functional teams to ensure customer satisfaction. Effectively address customer queries and manage a diverse set of issues until resolved. Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential. Develops strategies for establishing partnerships and business relationships to market online products or services. 
    Apply here: https://www.linkedin.com/jobs/view/2731919481/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 23 – Customer Success Jobs
    Talent Team
    Sep 23, 2021 | 2 min read

    Role: Director Client Success 
    Location: Leawood, KS, US
    Organization: 
    C2FO
    As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties. The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations. Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Lead the design and implementation of C2FO’s Client Success playbook, setting CSMs up for success with holistic account management. Identify business needs for growth, productivity improvement as well customer experience improvement opportunities. Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. 
    Apply here: https://www.linkedin.com/jobs/view/2729717264/


    Role: Customer Success Manager – Ohio 
    Location: Remote, Ohio, United States
    Organization: 
    Project Lead The Way
    As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Own, drive and affect change with districts and schools, ensuring that each achieves the greatest possible impact and success with PLTW. Drive cross-sell, upsell, and expansion opportunities within your territory. Identify opportunities to improve the customer experience. Build long-term, trusted relationships with key decision-makers across your portfolio of customers. 
    Apply here: https://www.linkedin.com/jobs/view/2717067005/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Nuix
    As a Customer Success Manager, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Offer as needed non-conflictive services for customer tasks such as loading data. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/


    Role: Customer Success Manager 
    Location: Millers Point, New South Wales, Australia
    Organization: 
    PubMatic
    As a Customer Success Manager, you will manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement. Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first.” Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers. Develop an understanding of technical aspects of ad serving and SSP functionality. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success. Generate business plans by collaborating with specialists, Engineers, and Product teams and defining business goals, key strategies, and success metrics. 
    Apply here: https://www.linkedin.com/jobs/view/2699202146/


    Role: Customer Success Manager 
    Location: Remote, India
    Organization: 
    Recur
    As a Customer Success Manager, you will be the main point of contact for service & growth for your assigned book of accounts. Own the entire post-sales engagement with assigned clients, which includes onboarding, implementation, retention, growth, and achieving higher levels of overall customer satisfaction. Help drive the continued value of the products and services. Maintain existing customer success metrics and data as directed and provide guidance on best practices to help drive revenue growth. 
    Apply here: https://www.linkedin.com/jobs/view/2724911885/

    Customer Success Manager

    Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

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