Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 02 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
Organization: Focal SystemsAs a Director of Customer Success, you will manage the timely and successful delivery of the solution, maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration, and represent the voice of the customer to the engineering and product teams. Work alongside in-store associates to help implement/adopt best practices. Identify and target areas in which the business can improve operations. Proactively address barriers to success, including being a direct contact for support escalations. Understand the customer’s business, define success criteria, and build plans to exceed expectations.
Apply here: https://www.linkedin.com/jobs/view/2391067320/
Role: Director Customer Experience
Location: Charlotte, NC, United States
Organization: Pillar4 Media
As a Director of Customer Experience, you will lead a Customer Experience team owning multiple properties and verticals to drive growth through UX testing and best practices. Optimize websites using customer analytics, user research, and various testing methodologies including AB, Multivariate and MAB. Work directly with Developers and Designers to make UX adjustments and improvements. Launch and manage AB and multivariate testing across P4’s portfolio of sites. Apply your expertise in User-Centered Design principles and practices, accessibility, web usability standards, typography, and color.
Apply here: https://www.linkedin.com/jobs/view/2367612243/
Role: Customer Success Manager EU and APAC CSS
Location: Bathgate, Scotland, United Kingdom
Organization: Catalent Pharma Solutions
As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site. You will be responsible for coordinating with the site leadership team and marketing to maintain and improve customer communication materials, including site presentations, virtual tours, letters and other direct communication mediums. Map the customer journey and identify opportunities to proactively intervene on the client’s behalf. Work with the Continuous Improvement (CI) team and PM/CSM Excellence to make Customer Experience focused improvements including improved visuals for exterior/interior, conference room upgrades, educational material and more. Understand and deploy additional trainings to address current and future challenges (Examples include, Presentation Principles, Cultural Agility, Customer Dedication Values and more).
Apply here: https://www.linkedin.com/jobs/view/2404117208/
Role: Customer Succes Manager
Location: London, England, United Kingdom
Organization: Office App
As a Customer Success Manager, you will be responsible for full accountability of client portfolio from contract signature. Lead the pod activities to reach a successful client onboarding and drive added value throughout the customer journey. Define customer objectives, goals and metrics and governance for the whole lifecycle and ensure expectations are met through excellent project management. Detect churn and deploy strategies for churn mitigation. Be the client trusted advisor, rely on your data analysis expertise and industry knowledge to consult and drive customer relationships. Document your client exchanges and opportunities through internal tools in order to provide a clear view of your portfolio’s health and growth potential.
Apply here: https://office-app.homerun.co/customer-success-manager-london-uk/en
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
As a Customer Success Manager, you will develop an in-depth understanding of the Go1 platform and content library; and evangelize Go1 across your portfolio of customers. Cultivate deep relationships with customer stakeholders, understand their needs, and provide the support that results in their success with Go1. Take ownership of any issues raised by Go1 customers; proactively reach out to customers and find solutions that will assist them; proactively resolve any occurring problems. Identify incremental customer opportunities, develop and pitch solutions, negotiate and close additional transactions. Maintain accurate data around opportunities, sales activities and revenue projections in CRM. Exemplify Go1 values and promote brand positioning throughout your identified market. Support other CSMs in pursuit of the overall success of Go1.
Apply here: https://www.linkedin.com/jobs/view/2391071734/