Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 03 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Clearwater, FL, US
As a Vice President of Customer Success, you will own the Customer Success function: Build, develop and lead Customer Success to continue to be a best-in-class function, a competitive advantage within the industry, and a pivotal element of scaling and shaping the 180byTwo business. Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Support and guide the Customer Success team to develop value-add, long-term relationships between 180byTwo and its clients. Serve as a primary voice in the management and handling of any client escalations.
Apply here: https://www.linkedin.com/jobs/view/2354603959/
Role: Director of Customer Success
Location: Remote, Miami, FL
As a Vice President of Customer Success, you will become a product expert of the SaaS product (online video maker: mysimpleshow.com). Manage the customer success process with the help of an outstanding team of Customer Success Associates and Managers. Build rapport and work effectively with team members and clients to ensure the successful renewal of software licenses. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. Master the art of managing multiple projects at a time while respecting different deadlines.
Apply here: https://www.linkedin.com/jobs/view/2406096933/
Role: Customer Success Manager – APAC
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will become the trusted advisor to a set of strategic customers and their key stakeholders in the APAC region by aligning Camunda technology to their business strategy and goals. Develop customer success plans outlining Customer’s KPI’s, stakeholders, critical success factors, and product adoption plan. Work closely with Sales on opportunities to grow your customers. Develop the opportunity and leverage relationships and value measured as a trusted advisor. Collaborate with Consulting, Support and Engineering teams through proactive engagement on product and support related issues. Be a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty.
Apply here: https://www.linkedin.com/jobs/view/2393614035/
Role: Customer Success Manager
Location: Remote, United Kingdom
As a Customer Success Manager, you will be responsible for striving to reach team-based goals by working closely with other members of the Customer Success team to maximize levels of engagement across the entire Zymewire client base. Developing a deep understanding of customers’ strategic priorities to help them derive business value from Zymewire. Helping to define and develop processes and strategies to increase retention, identify expansion opportunities and mitigate churn risk. Collaborate with internal, cross-functional teams (e.g. business development, data, product, new market development) to deliver effective solutions to customers centred on their desired outcomes. Lead the management and resolution of user questions and technical requests.
Apply here: https://www.linkedin.com/jobs/view/2379321311/
Role: Customer Success Executive
Location: London, England, United Kingdom
As a Customer Success Executive, you will build and manage relationships with existing customers, making sure that they get excellent value from the platform and all customers renew their contracts. Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed. Provide feedback and data insights to the customers and help them to understand the analytics provided. Develop materials and assets including case studies, to showcase the effectiveness of the InsideOut platform and demonstrate the ROI. Work collaboratively with other parts of the InsideOut business to collect feedback from the customers and users to shape the product roadmap.
Apply here: https://www.linkedin.com/jobs/view/2405626307/