Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 04 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, New York, NY, US
As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Proactively monitor customer engagement and program effectiveness to identify potential risks and prevent customer churn. Drive and continuous improvement of customer referenceability, experience and health. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership.
Apply here: https://www.linkedin.com/jobs/view/2407733110/
Role: Customer Success Manager (SMB)
Location: Remote, OR, US
As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution. Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify existing customers within assigned segments and manage upsell activities to meet sales targets. Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat. Maintain product expertise across the Matterport solution.
Apply here: https://jobs.lever.co/matterport/d72f0570-c8c6-4a38-a0ad-0245db721602/
Role: Customer Success Manager – US
Location: Chandigarh, India
As a Customer Success Manager, you will be the “Post Sales Relationship Manager” & “Trusted Advisor” for the Customers with a focus on Adoption, Retention & Experience. Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success. Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & Transparency. Deliver Quarterly Reviews, Product Updates, Check-in, etc. (via web or onsite to reinforce) to re-enforce Zscaler Value and identify Expansion & Experience Opportunities. Consistently meet and exceed the set Engagement & Transformational Goals.
Apply here: http://jobs.jobvite.com/zscaler/job/o0PbefwY
Role: Client Success Manager
Location: London, England, United Kingdom
Organization: Allen Recruitment Consulting
As a Customer Success Manager, you will assist with gaming creator outreach, account management and technical support. Identify, recruit, and onboard high potential partners. Establish best practices and educate new gaming creators on how to optimize performance and community building. Develop and share expertise on video and platform products. Assist partners with the implementation of new tools and products. Track retention and performance of partners and develop cross-functional strategies to optimize their performance. Become an expert in the support experience for gaming creators and quickly resolve partner issues. Ensure the success of gaming creators through consultations and scaled training methods. You will solicit, organize, and contextualize product feedback from partners.
Apply here: https://www.aplitrak.com/?adid=TGlhbWMuNjUyMjYuMTU1MEBhbGxlbnJlYy5hcGxpdHJhay5jb20
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will manage a portfolio of crowdfunding clients across APAC, Europe and the United States, reducing customer churn and increasing customer engagement. Consult the clients on complex logistics and efulfillment needs, coordinating with the efulfillment team to handle logistics projects, such as direct injection via air. Conduct customer onboarding, driving product adoption and helping clients to become familiar with the platform and services. Function as point person to escalate issues and problems that may arise and coordinate its resolution. Analyze weekly and monthly product adoption and revenue data to identify up-sell and cross-sell opportunities.
Apply here: https://careers.easyship.com/o/customer-success-manager-london