Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Feb 05 – Customer Success Jobs
    Talent Team
    Talent Team
    Feb 5, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, Boston, MA, US
    Organization: 
    Reprise
    As a Vice President of Customer Success, you will be responsible for designing and implementing a best-in-class customer success function. Reprise looking for someone that’s excited about figuring out the details and getting in the weeds with customers while Reprise brings this function to life. This is a hands-on role that also includes growing and managing an existing team.
    Apply here: 
    https://boards.greenhouse.io/reprise/jobs/4332218003


    Role: Director, Customer Success 
    Location: Remote, New York, NY, US 
    Organization: 
    Cuebiq
    As a Director of Customer Success, you will directly lead a team of Customer Success Managers who are accountable for the success of all clients. Talent management/development of Customer Success team, helping to facilitate career growth. Develop and maintain strong relationships with all internal organizations that Customer Success interfaces with; Product, Sales, Account Management, Solutions & Services, Client Operations, Finance, Legal. Establish and maintain team goals. Continually work to streamline processes, along with focusing on scaling. Work with Cuebiq operations and Product teams to develop a constant feedback loop from the market to Cuebiq’s product timeline. Deliver exceptional customer service and support to assure renewals and growth. 
    Apply here: https://boards.greenhouse.io/cuebiq/jobs/4358161003?gh_src=a1d544643us


    Role: Director Customer Success 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    SpaceIQ
    As a Director of Customer Success, you will lead the APAC teams for Customer Success and Implementation. Work closely with the Account Management to ensure achievement of financial goals and accurate forecasting. Develop and maintain strong executive relationships with customers built on strategic alignment, advocacy and trust. Contribute to SpaceIQ strategic plans, lead the group planning process, and align strategic goals to execution and results. Drive strategic engagement with customers through executive engagement, forward looking. Ensure services are delivered to the clients on time, and at or above agreed client SLAs. Build and maintain efficient operations through clear, concise and followed procedures. 
    Apply here: https://boards.greenhouse.io/spaceiq/jobs/5057669002


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: 
    Zenoti
    As a Customer Success Manager, you will be creating value, revenue, results and rock-solid relationships with Zenoti customers by being a strategic trusted business partner and advocate.. Analyzing and gaining insight into the customer’s business, market, industry, and revenue model, and then driving recommendations and solutions leveraging Zenoti capabilities to deliver revenue and results. Identifying, developing and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Drive periodic customer engagements and touch-points to inform “Customer Health”, manage expectations, identify necessary escalations and ensure continued high customer satisfaction. 
    Apply here: https://apply.workable.com/zenoti/j/7E39F8E6F8/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    iDeals Solutions Group
    As a Customer Success Manager, you will research, study new clients and identifying their expected value from the product. Engage with clients through their product journey and ensuring appropriate experience to increase adoption and retention. Renew and upgrading subscriptions of clients according to customer’s current needs. Monitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level. Conduct regular check-ins to probe your client for additional needs and assist with possible issues. Develop Case study materials for Sales Executives useBuild and maintain strong relationships with clients to increase client loyalty. Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams. 
    Apply here: https://www.linkedin.com/jobs/view/2408682457/

    Customer Success Manager

    Director Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 08 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 8, 2021 | 2 min read

    Role: Director, Customer Experience
    Location: Irving, TX, US
    Organization: 
    Pinnacle Propane, LLC
    As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Create strategies, specifies objectives, and develop budgets, policies, procedures to support this functional infrastructure. Strategically optimize both, the customer journey, and the customer experience, to increase customer loyalty and satisfaction, while decreasing returns and churn. Bring Pinnacle from focusing on transactional customer service to embracing the complete customer journey. Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Works closely with the digital marketing manager and VP of Operations.
    Apply here: 
    https://www.linkup.com/details/0d5052433e76711fdc1a42d7d61e095e


    Role: Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization: 
    Namogoo
    As a Customer Success Manager, you will serve as a client contact, escalating issues, and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Namogoo solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. 
    Apply here: https://www.namogoo.com/careers/co/customer-success/6C.A1A/customer-success-manager/all/   


    Role: Customer Success Manager
    Location: England, United Kingdom
    Organization:
    TrafficGuard
    As a Customer Success Manager, you will provide onboarding support to customers. Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Work directly with customers to research, troubleshoot, and resolve integration issues in a timely manner. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. 
    Apply here: https://www.linkedin.com/jobs/view/2438160621/


    Role: Customer Success Manager (EMEA)
    Location: London Area, United Kingdom
    Organization: 
    The Economist Intelligence Unit (The EIU)
    As a Customer Success Manager, you will train existing EIU clients on aspects of the new EIU Intelligence Platform. Provide technical and product support to a variety of client personas. Engage in strategic client relationships to ensure successful migration onto the new Platform. Identify risks to accounts based on migration efforts. Meet with existing strategic accounts across the region, maintaining relationships to ensure clients understand how to access previously used content on the new platform.  Escalate customer complaints to the relevant team. Completely understand the navigation of the current EIU platform, and how to translate navigation onto the new site. Coordinate delivery of monthly usage statistics for existing clients. Use Economist Group CRM to track interaction with clients. 
    Apply here: https://www.linkedin.com/jobs/view/2405736077/


    Role: Customer Success Representative
    Location: Melbourne, Victoria, Australia
    Organization: 
    Programmed
    As a Customer Success Representative, you will drive customer retention and growth by understanding the customer’s business needs and helping them succeed throughout the whole Customer lifecycle. Identifying cross-selling and upselling opportunities within the defined segment, qualifying leads and passing to sales partners as appropriate. Plan and maintain initiatives to identify and qualify a pipeline of leads within the defined segment, and defined product lines. Offering tailored suggestions to improve customer experience, including referrals for customer training and support. Deliver a smooth and efficient customer experience from onboarding, training and on-going support. Achieving and exceeding KPIs such as retention rate targets, lead generation quotas, reduction of YOY cancellation rates, and overall portfolio growth. 
    Apply here: https://www.jobs.programmed.com.au/sales-jobs/customer-success-representative/3193196

    Customer Success Manager

    Customer Success Representative

    Director of Customer Experience

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 05 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 5, 2021 | 2 min read

    Role: Director, Customer Success (Remote Eligible)
    Location: Remote, Boston, MA 
    Organization: 
    Okta, Inc.
    As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve Okta’s goals and objectives. Effectively lead and participate in customer critical issues to ensure a successful resolution. Handle resource planning, reporting, territories, incentives, and communications for the assigned team.
    Apply here: 
    https://www.okta.com/company/careers/customer-first/director-customer-success-remote-eligible-2953369/


    Role: Director of Customer Success
    Location: El Paso, TX, US
    Organization:
    Finhabits
    As a Director of Customer Success, you will be directly responsible for the quality of all support experiences related to the FINHABITS products and features. Develop the strategy and roadmap to substantially increase the quality of consumer-related support interactions (both self-service and live). Collaborate with teammates, cross-functional partners, and future BPO (outsource) partners to scale the support while delivering quality improvement, with a strong focus on business metrics and the member experience. Represent the members and provide meaningful insights to internal teams (e.g., product) working to improve the member experience. Develop a high-performing team, building a strong teamwork environment, and investing in the personal development of your team. 
    Apply here: https://www.linkedin.com/jobs/view/2436053813/


    Role: Director of Customer Success
    Location: London, England, United Kingdom
    Organization: 
    Busuu
    As a Director of Customer Success, you will be a player coach who will be working internationally with a diverse range of clients. You will be responsible for building, developing and mentoring the Customer Success team. Leading and executing the team strategy. Optimizing the customer journey. Forming up-selling and cross-selling strategies. Using key metrics and preparing reports. Developing and expanding the systems and processes. Building brilliant relationships with the top clients. Ensuring the clients are maximizing their use of Busuu. Helping the team to successfully onboard new clients and build capabilities to help clients implement Busuu in their organization. Working with the sales and product teams to translate business needs and product requirements into new solutions for customers. 
    Apply here: https://www.busuu.com/en/job-detail?gh_jid=2958277&gh_src=7c0ee16a1us


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Cision
    As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to change in client profiles and sizes over time. Responsible for proactive outreach to customers within their portfolio, within the guidelines established for different client sizes and product types. Understand key customer pain points and use cases, in order to communicate Cision ROI to clients and ensure they get the most out of their products and services. As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works with the Account Managers to develop an overall account plan. Performs other duties as required. 
    Apply here: https://jobs.lever.co/cision/45083c2f-5e51-4354-9294-4eb7c72cefb6


    Role: Customer Success Consultant
    Location: Brisbane, Queensland, Australia
    Organization: 
    SilverChef
    As a Customer Success Manager, you will be focused on helping customers achieve their dreams by communicating effectively with customers in a timely manner. Providing a high level of professional and exceptional service to the customers by identifying their needs and delivering the right solutions and outcomes. Managing your pipeline of work to achieve set targets and KPIs. Being solutions-oriented with a positive mindset. 
    Apply here: https://silverchefgroup.elmotalent.com.au/careers/silverchefgroup/job/view/331

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Mar 04 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 4, 2021 | 2 min read

    Role: VP, Customer Success – SaaS
    Location: Remote, Boston, MA, US 
    Organization: 
    Blue Signal Search
    As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Establish and maintain a technical, hands-on proficiency across all aspects of the product platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot. Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Provide visibility to other cross-functional leadership teams on progress and key metrics. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services.
    Apply here: 
    https://www.linkedin.com/jobs/view/2433094705/


    Role: Director of Customer Success
    Location: Kansas City, KS, US
    Organization: 
    SafetyCulture
    As a Director of Customer Success, you will help the team deliver against quarterly and annual targets around onboarding and customer health. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Motivate and support the team, you understand the human element that comes with good leadership. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure. Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Proactively pipelining talent, driving recruitment, and growing the team. 
    Apply here: https://jobs.lever.co/safetyculture-2/1af253d0-e3fa-4883-b4d9-947600edb777


    Role: Sr Customer Success Manager
    Location: Munich, Bavaria, Germany
    Organization: 
    aPriori Technologies
    As a Sr Customer Success Manager, you will be responsible for the management of multiple customer implementations inclusive of all Professional Services activities needed for a successful deployment. Responsible for implementation success from kick-off meeting through the lifecycle of the customer. Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. Act as the primary aPriori resource for communication of project status to internal and external stakeholders. Manage and build relationships with executive sponsors and project teams. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. 
    Apply here: https://apriori.applicantstack.com/x/detail/a23sj8psuc5z/aa1b?noia=1


    Role: Customer Success Manager
    Location: Remote, England, United Kingdom  
    Organization: 
    Deel
    As a Customer Success Manager, you will be responsible for helping clients with onboarding, implementation and in charge of account management. Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes. Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention. Activating and renewing our customer base, acting as the customer’s main advocate within Deel. 
    Apply here: https://www.linkedin.com/jobs/view/2431197408/


    Role: Junior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Global-e
    As a Junior Customer Success Manager, you will be responsible for preparing and presenting periodic performance analysis and reports covering client’s KPI’s, profit drivers, industry overviews, competitor analyses, performance benchmarking, cost optimizations, etc. Handling and resolving client issues by partnering with internal Global-e professional teams, setting the right expectations with clients, and exceeding them. Attending client meetings as and when needed, including travel within the UK and Europe. 
    Apply here: https://www.linkedin.com/jobs/view/2431181824/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Sr. Customer Success Manager

    VP Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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