Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 05 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, Boston, MA, US
As a Vice President of Customer Success, you will be responsible for designing and implementing a best-in-class customer success function. Reprise looking for someone that’s excited about figuring out the details and getting in the weeds with customers while Reprise brings this function to life. This is a hands-on role that also includes growing and managing an existing team.
Apply here: https://boards.greenhouse.io/reprise/jobs/4332218003
Role: Director, Customer Success
Location: Remote, New York, NY, US
As a Director of Customer Success, you will directly lead a team of Customer Success Managers who are accountable for the success of all clients. Talent management/development of Customer Success team, helping to facilitate career growth. Develop and maintain strong relationships with all internal organizations that Customer Success interfaces with; Product, Sales, Account Management, Solutions & Services, Client Operations, Finance, Legal. Establish and maintain team goals. Continually work to streamline processes, along with focusing on scaling. Work with Cuebiq operations and Product teams to develop a constant feedback loop from the market to Cuebiq’s product timeline. Deliver exceptional customer service and support to assure renewals and growth.
Apply here: https://boards.greenhouse.io/cuebiq/jobs/4358161003?gh_src=a1d544643us
Role: Director Customer Success
Location: Melbourne, Victoria, Australia
As a Director of Customer Success, you will lead the APAC teams for Customer Success and Implementation. Work closely with the Account Management to ensure achievement of financial goals and accurate forecasting. Develop and maintain strong executive relationships with customers built on strategic alignment, advocacy and trust. Contribute to SpaceIQ strategic plans, lead the group planning process, and align strategic goals to execution and results. Drive strategic engagement with customers through executive engagement, forward looking. Ensure services are delivered to the clients on time, and at or above agreed client SLAs. Build and maintain efficient operations through clear, concise and followed procedures.
Apply here: https://boards.greenhouse.io/spaceiq/jobs/5057669002
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
As a Customer Success Manager, you will be creating value, revenue, results and rock-solid relationships with Zenoti customers by being a strategic trusted business partner and advocate.. Analyzing and gaining insight into the customer’s business, market, industry, and revenue model, and then driving recommendations and solutions leveraging Zenoti capabilities to deliver revenue and results. Identifying, developing and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Drive periodic customer engagements and touch-points to inform “Customer Health”, manage expectations, identify necessary escalations and ensure continued high customer satisfaction.
Apply here: https://apply.workable.com/zenoti/j/7E39F8E6F8/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: iDeals Solutions Group
As a Customer Success Manager, you will research, study new clients and identifying their expected value from the product. Engage with clients through their product journey and ensuring appropriate experience to increase adoption and retention. Renew and upgrading subscriptions of clients according to customer’s current needs. Monitor clients’ activity in VDR, identifying potential issues in advance and addressing them with your client to keep client satisfaction on a high level. Conduct regular check-ins to probe your client for additional needs and assist with possible issues. Develop Case study materials for Sales Executives useBuild and maintain strong relationships with clients to increase client loyalty. Manage Enterprise clients in cooperation with Business Development and Project Management Office Teams.
Apply here: https://www.linkedin.com/jobs/view/2408682457/
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