Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 10 – Customer Success Jobs
Role: VP, Customer Success – AMERICAS
Location: Fairfax, VA, US
As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Correspondence with the customer on project status, issues, risks, changes to requirements, customer satisfaction. Assist in the identification and development of new business within customers. Establish, manage, and monitor project performance goals. Assist the sales team to prepare proposals including architectures, development estimates, system sizing and technical content. Responsible for effective team management ensuring adherence to HR processes and a core focus on talent management across the team. Develops skills and capabilities of team members and provides opportunities for growth and success.
Apply here: https://daoninc.bamboohr.com/jobs/view.php?id=105
Role: Customer Success Director
Location: Atlanta, GA, US
As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Drive engagement and adoption of the platform to promote retention and loyalty. Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs. Identify customer churn risk and work with an extended relevant team to create and execute on “get well” plans, proactively working towards eliminating that risk. Be the voice of the customers internally, sharing process improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth. Manage the renewal process and identify upsell and cross-sell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2416260290/
Role: Strategic Customer Success Manager
Location: London, England, United Kingdom
As a Strategic Customer Success Manager, you will be the face of Braze and primary relationship owner for your customers. Build strong relationships with your customers as a trusted advisor. Be a dedicated point of contact for strategy, product training, and non-technical support questions. Drive adoption across multiple departments, stakeholders, and business users. Be a thought leader for your customers, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs. Work with commercial account owners and executive stakeholders at Braze to ensure successful renewals and upsells. Solicit and synthesize customer product feedback to contribute to product development.
Apply here: https://boards.greenhouse.io/embed/job_app?token=1632359
Role: Customer Success Manager – ANZ Region
Location: Lakemba, New South Wales, Australia
As a Customer Success Manager, you will build strong relationships with customers and work closely with the Hivebrite management team to ensure strategy and delivery stays on target with measurable objectives. Identify, communicate, grow and help close upsell opportunities and collaborate with the Sales team to ensure growth attainment. Work with customers to ensure onboarding, adoption, retention and overall success. Evaluate customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back. Ensure all account issues are quickly resolved. Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them.
Apply here: https://au.talent.com/view?id=2781276293da
Role: Customer Success Representative
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem-solving. Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate. Maintain timely and accurate records of all customer interactions and data. Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution. Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations. Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research. Constructively operate as part of a wider, cross-functional team to ensure the success of every customer.
Apply here: https://www.linkedin.com/jobs/view/2404812185/