Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 17 – Customer Success Jobs
Role: VP Customer Success
Location: Fremont, CA, US
As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Transform customer feedback into actionable product roadmap items. Provides feedback for technical selling tactics and strategies for the broader team.
Apply here: https://jobs.jobvite.com/careers/privacera/job/oP6Befwu/
Role: Director / Sr. Director of Customer Success
Location: New York, NY, US
Organization: Wunderkind (Formerly BounceX)
As a Director / Sr. Director of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Apply here: https://www.wunderkind.co/open-roles/2038372
Role: Customer Success Manager (12-month contract)
Location: Mount Lawley, Western Australia, Australia
As a Customer Success Manager, you will build great customer relationships to ensure that the customer remains the customer. Proactively manage a portfolio of high-value customers to maximize their return on investment. Present at regular customer business review meetings to articulate value and return on investment (ROI). Identify opportunities to provide value-add services to the customers and generate proposals. Collect, collate and report performance and product feedback to stakeholders. Negotiate and close renewals with existing customers. Coordinate finance and billing on behalf of customers. Coordinate with Corporate Technical Support and Corporate Sales Admin Support team members to guide new and existing customer service activations.
Apply here: https://www.linkedin.com/jobs/view/2426655099/
Role: Enterprise Customer Success Manager
Location: London, England, United Kingdom
Organization: Eigen Technologies
As an Enterprise Customer Success Manager, you will work with Delivery teams to ensure sustainable project implementation and a tailored onboarding experience that fosters the long-term adoption of the platform. Identify opportunities for new use cases, integrations, and program expansions and, collaborate with account executives to ensure successful renewals. Drive the account strategy by coordinating between internal and client teams to build business cases for broader use of the platform, demonstrating ROI. Lead customer engagement initiatives such as executive business reviews and feature request meetings, monitor customer health, managing and mitigating risks. Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
Apply here: https://boards.greenhouse.io/eigentechnologies/jobs/5041674002?gh_src=94e6e91a2us
Role: Customer Success Manager, UK
Location: England, United Kingdom
As a Customer Success Manager, you will Build engagement through your portfolio of clients from onboarding through to renewal. Establish and nurture strong, value-driven relationships with your school’s stakeholders by acting as a trusted advisor to Firefly’s value proposition. Ensure retention of existing clients and seek an opportunity to grow the lifetime value of each client. Work closely with the Learning Team to implement and training new client projects across teacher, administration, and support teams. Facilitate introductions and referrals to help the clients share best practices and grow the influence. Develop insight continuously to improve your knowledge of the markets and schools across your territory market, feeding back to sales, marketing, and product teams to shape future roadmap.
Apply here: https://www.linkedin.com/jobs/view/2426310408/