Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 18 – Customer Success Jobs
Role: VP of Customer Success
Location: Los Angeles, CA, US
Organization: FloQastAs a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn. Implement, improve and standardize key processes to ensure a consistent, reliable, and high-value journey for customers. Understanding how to message customers in a way they respond to is key, as is developing ways to serve many customers simultaneously. Manage to clear and metric-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity. Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team.
Apply here: https://jobs.lever.co/floqast/79d46a0e-05ba-45db-8e63-3220e7412f8b
Role: Sr. Director, Customer Success
Location: Winston-Salem, NC, US
Organization: Inmar Intelligence
As a Sr. Director, Customer Success, you will build executive-level relationships across one or multiple accounts while providing strategy on how the products lead to the client’s success. Design and implement business processes and systems to scale the Customer Success division. Establish a trusted/strategic advisor relationship with the clients and continue to drive the value of the products throughout the client relationship. Identify quality-improving and feature enhancement requests. Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction. Provide expert customer insight to Product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates.
Apply here: https://www.linkedin.com/jobs/view/2413411147/
Role: Director of Customer Success, EMEA
Location: London, England, United Kingdom
Organization: Pendo Management
As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touch-points with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2427628954/
Role: Customer Success Manager
Location: Reading, England, United Kingdom
As a Customer Success Manager, you will manage onboarding experience to new customers. Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels. Drive growth by identifying upgraded opportunities and generating new revenues with existing customers. Develop exceptional relationships to serve as a trusted consultant with customers to optimize their digital engagement strategy. Understand and adapt to LivePerson’s ongoing product and technology developments. Manage multiple cross-product opportunities and projects.
Apply here: https://www.linkedin.com/jobs/view/2416418285/
Role: Customer Success Representative
Location: Sydney, New South Wales, Australia
As a Customer Success Representative, you will manage the communication and reporting for the customer as the main point of contact. Ensure the current and future needs of the customer are being met. Build and maintain strong, long-lasting customer relationships. Answer all client queries and identify new opportunities for the customer in a timely manner. Liaise cross-functionally (with customer support and product development) to continuously improve the customer experience. Forecast and track account metrics regularly and when needed to ensure alignment. Prepare necessary reports and present them to executives, the customer, and other stakeholders. Ensure timely and successful delivery of solutions according to customer needs and business requirements.
Apply here: https://www.linkedin.com/jobs/view/2416488924/