Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 19 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption. Lead the Americas team that is responsible for quarter-backing the execution of the Outcome Delivery, Customer Management, Escalation and Renewal playbooks with Ivalua customers. Work closely with internal teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. Bring the voice of the customer to Ivalua as you partner with R&D, marketing, and Support to deliver a best-in-class customer experience. Help identify and build great customer success practices that will scale across a growing team.
Apply here: https://boards.greenhouse.io/ivalua/jobs/2925792?gh_src=8e7946721us
Role: Director of Customer Experience
Location: Fort Worth, TX, United States
Organization: Terrasoul Superfoods
As a Director of Customer Experience, you will build a scalable foundation and set of protocols to deliver on the company and departmental objectives. Create a team culture of excellence that puts the customer first. Onboard new clients provided by the sales department in a timely manner that meets expected deadlines. Consult with clients on changing needs and collaborate with colleagues to implement new protocols and processes to meet those needs. Monitor the status and completion of projects and tasks to ensure monthly revenue goals are met and that all orders are fulfilled timely and accurately. Collaborate with management teams to stay updated on new products, services, and policies. Ensure the team is educated on the Company’s products and processes in order to accurately and effectively address customer questions.
Apply here: https://www.linkedin.com/jobs/view/2418266901/
Role: Customer Success Director – Australia
Location: Remote, Sydney, New South Wales, Australia
As a Customer Success Director, you will manage a Customer portfolio of 1,5-2mil EUR in Annual Recurring Revenues. Develop an understanding and knowledge of customer’s Mews implementation and evangelize the capabilities of Mews products. Guide a customer on org strategy, governance and change management best practices based on customer needs, business priorities and roadmap. Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision-makers to solidify the partnership and commitment to the customer. Working collaboratively across different teams, manage the internal stakeholders in Mews & effectively communicate the customer needs with Mews Product Teams. Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates.
Apply here: https://www.linkedin.com/jobs/view/2413476830/
Role: Client Success Manager
Location: Sydney, New South Wales, Australia
As a Client Success Manager, you will manage a portfolio of clients, create and maintain Strategic Account Plans through proactive engagements. In this role you’ll manage and build strong relationships with your client through regular and proactive contact, delivering maximum value for your client. Maintain and grow a client success target pipeline and track all activity on CRM. Develop & execute winning strategies for retention & growth with the client success teams. Manage the APS solution adoption process for new clients to an agreed specification and time frame. Be an internal client leader – we believe client success is every employee’s responsibility. We will look for you to lead us in defining what good looks like.
Apply here: https://www.linkedin.com/jobs/view/2418272044/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Ping Identity
As a Customer Success Manager, you will manage ongoing customer needs effectively to promote high customer retention and loyalty. Engage with multiple customer stakeholders to identify, define, track and measure the overall impact of Ping solutions to the organization. This includes partnering with the Sales teams to deliver Executive Business Reviews to the customer. Advocate customer needs/issues cross-departmentally. Develop, prepare, and nurture customers for advocacy. Also, develop and deliver “success plans” to customers identifying stakeholders, milestones, metrics, and risks. Demonstrate advanced insights and understanding of customers’ business/industry. Occasionally travel to customer sites or events (only when safe to do so).
Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7647&jid=540160&locvalue=1020
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