Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 24 – Customer Success Jobs
Role: VP, Customer Success
Location: New York, NY, US
Organization: Spring Health
As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Oversee a high-performing Partnership Success organization. Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team. Represent the voice of the customer to inform the sales process and product roadmap.
Apply here: https://jobs.lever.co/springhealth/b48d5e96-64d9-457c-970c-79dcb6987c05/
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Checkr, Inc.
As a Director of Customer Success, you will define and execute a scalable strategy for driving adoption and growth across the customer base. This includes defining, inspecting, and reporting on an operating cadence that enables proactive action. Partner with the extended ecosystem within Checkr – Technical Account Management, Professional Services, Product Management, R&D, Finance and other departments to ensure cross-functional collaboration on meeting/exceeding customer expectations. Be a thought leader in developing and executing Customer Success and Account Management best practices that can be used across the organization. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
Apply here: https://boards.greenhouse.io/embed/job_app?token=2936654
Role: VP Customer Success APAC
Location: Sydney, New South Wales, Australia
Organization: Diligent Corporation
As a VP of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage and NPS targets. Develop and implement strategic customer account plans to accommodate corporate goals. Prioritize retention forecasting activities and embed performance goals across the broader team. Review and make recommendations on geographic market data to identify growth opportunities. Collaborate with Diligent stakeholders to identify and execute on company strategy, specifically focused on Customer Success. Also, collaborate closely with Product and Development to refine customer strategy through product positioning and investment to deliver on a customer feedback loop.
Apply here: https://www.linkedin.com/jobs/view/2425233406/
Role: Customer Success Manager
Location: Remote, Australia
As a Customer Success Manager, you will act as the main point of contact between Myagi and the admins of high-profile accounts in the region such as Garmin, Callaway Golf, and Nike. Take full ownership for contract renewals and support the Regional Manager deliver on the APAC business plan. Proactively suggest and drive the adoption of new and innovative features to increase the value of the product to customers. Own success planning and execution as well as Quarterly Business Reviews with your customers. Deliver insights to customers that provide a strong business case for expansion. Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators.
Apply here: https://myagi.bamboohr.com/jobs/view.php?id=39&source=aWQ9NA%3D%3D
Role: Manager, Customer Success
Location: Remote, London, England, United Kingdom
Organization: Aqua Security
As a Customer Success Manager, you will manage a growing team of Customer Success Managers. Drive the team towards key performance metrics: Renewal Rate, On-Time Renewal %, Customer NPS, and upsell/cross-sell leads generated. Provide operational oversight of the business to deliver on targets and KPIs. Manage the team to conduct periodic customer health-checks and review customer health scores with an emphasis on customers’ success with Aqua. Partner with cross-functional teams to provide customer feedback and assemble any needed resources to resolve customer escalations. Provide regular status reports to key stakeholders to bring awareness on risks, milestones and planned activities in each account. Contribute to the overall vision and strategy of the CS organization.
Apply here: https://www.linkedin.com/jobs/view/2435938622/
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