Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 25 – Customer Success Jobs
Role: VP of Customer Success & Strategic Initiatives
Location: San Diego, CA, US
As a VP of Customer Success & Strategic Initiatives, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention, customer satisfaction metrics, and assist in the growth of monthly recurring revenue by employing proven and agreed-to customer success strategies and tactics. Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Ensure TargetCW’s operations team is fully adhering to the defined and prescribed customer service model across all customer verticals and tiers. Participate in the recruitment, onboarding, on-going training and retention of customer success talent.
Apply here: https://careers-targetcw.icims.com/jobs/5438/vp-of-customer-success-%2526-strategic-initiatives/job
Role: Director, Customer Success
Location: Cambridge, MA, US
As a Director of Customer Success, you will be working with the VP, Customer Success, iterate and improve the overall function of the Customer Success team. Achieve specific targets for retention, expansion, and other key revenue targets. Be the coach and leader for the implementation of new and improved CS initiatives across the CS team, including onboarding, adoption, expansion as defined in the customer journey map. Proactively work with the CSMs on ensuring they have a clear strategy for managing their book of business. Continually improve the playbook for CSMs and improve both their internal and external communications. Collaborate closely with Product Management and Marketing ensuring overall alignment with customer expectations.
Apply here: https://www.linkedin.com/jobs/view/2436596948/
Role: Senior Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Senior Customer Success Manager, you will use data to strategize how partners can maximize outcomes and best use the product. Set up and launch ticketing campaigns with our high-touch partners. Provide product and administrative support for Tixel Partners. Help refine the strategy to grow our B2B arm in Australia and New Zealand. Work collaboratively across all business functions to ensure all client SLA’s are met. Identify opportunities for process improvements, upsells and referrals and work collaboratively to execute them. Speaking regularly with key accounts to understand where the product can be improved. Spot bugs and identify requirements for internal tools, communicating them to the product team.
Apply here: https://www.linkedin.com/jobs/view/2427003494/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will be responsible for building personalized and automated onboarding paths and customer education resources. Helping drive product adoption and advocacy across the customer base. You will be executing on high-touch engagements with key Emitwise customers. Becoming the expert on the main sustainability use cases for the customers. Also, create strong feedback loops with the Product team.
Apply here: https://jobs.lever.co/emitwise/d975f67b-ce44-46c6-b8e2-1333cc600b22/
Role: Customer Success Manager
Location: England, United Kingdom
As a Customer Success Manager, you will be responsible for CRM opportunity sizing, planning, and estimations in terms of all aspects of implementation. Own the scope, timelines, and overall quality of delivery. Work closely with implementation partners, defining mutual responsibilities. Provide status updates for all outstanding issues on a regular basis with customers and internal stakeholders. Prepare status decks, drive customer meetings, and set continuous customer expectations. Manage escalations related to various issues like product deployment and roadmap readiness, testing, bugs, etc. while maintaining high trust levels with the customer. Provide input to product roadmaps based on common customer challenges and opportunities. Manage successful client renewal process in collaboration with Business Development.
Apply here: https://www.linkedin.com/jobs/view/2426160114/
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