Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 26 – Customer Success Jobs
Role: VP of Customer Success
Location: Remote, Florida, United States
Organization: Three Pillars Recruiting
As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis. Manage, mentor, and support a team of Customer Success professionals, including but not limited to hiring, onboarding, enabling, career development, performance management, and reward/incentive structure. Develop and cultivate senior-level relationships with select clients and encourage the Customer Success team to develop long-term, value-add relationships between clients and company. Represent the interests of both client and company by ensuring consistency between client contractual agreements and deliverables. Manage the Customer Success organization’s budget goals and ensure they are not exceeded.
Apply here: https://loxo.co/job/652727
Role: Director of Customer Success
Location: Remote, Los Angeles Metropolitan Area
As a Director of Customer Success, you will take ownership of existing customer and partner relationships. Oversee customer lifecycle processes and touchpoints. Manage and build the Customer Success team. Onboard new partners and customers. You will implement, improve and standardize processes to ensure a high-value journey for customers. Also, implement retention and upgrade / cross-sell targets. Improve customer health systems and tracking.
Apply here: https://www.linkedin.com/jobs/view/2426778683/
Role: Customer Success Manager
Location: West Coast, Tasmania, Australia
Organization: Qventus, Inc
As a Customer Success Manager, you will create value for customers by ensuring clearly defined business outcomes and then builds a success plan with the appropriately identified objectives, timelines, risks, and metrics needed to achieve it. Leverages deep functional expertise in order to increase the customer’s usage of existing workloads. Proactively identifies new workloads and expansion opportunities in each account to drive value both for the customer and for Qventus. Maintains and demonstrates the ability to manage customer relationships, from the client executive team through to front-line leadership. Maintains a basic technical understanding of the platform with a desire to expand your technical knowledge.
Apply here: https://jobs.lever.co/qventus/b28bfa1e-3935-4aec-be8b-0c175b2ffce8/
Role: Customer Account Manager
Location: Brighton, England, United Kingdom
As a Customer Success Manager, you will establish a professional working relationship with day-to-day users up to the executive level. Manage a pipeline of the add-on and up-sell opportunities within a set of existing accounts and deliver results against a quota. Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure renewal and expansion sales. Work in a team environment with a Customer Success Manager to promote client retention and satisfaction. Build client references and uncover client success stories to share with the sales and CAM team. Develop subject matter expertise and deep product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing indirect tax.
Apply here: https://www.linkedin.com/jobs/view/2427091531/
Role: Customer Success Manager
Location: Remote, United Kingdom
As a Customer Success Manager, you will be the primary point of contact for driving customer success. Support the customers and partners in their efforts to use Forter’s products successfully. Work with the sales team to identify any renewal concerns or up-sell opportunities. Perform customer on-boarding, health checks, and proactively alert customers of any impending issues. Collect customer feedback and work with Product Management to preemptively solve product issues. Document interactions, paths to resolution, and successes for both customers and internal audiences. Set follow-up actions and provide regular updates on the status of active issues to all stakeholders. Continuously manage customer issues and satisfaction.
Apply here: https://www.linkedin.com/jobs/view/2438620070/
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