Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 01 – Customer Success Jobs
Role: VP, Customer Success- Proterra Energy
Location: Greenville, SC, US
Organization: Proterra Inc.
As a VP of Customer Success, you will be overseeing pre-sales and post-sales service to customers. Acting as a liaison between customer and manufacturing, sales, field service, order processing, and finance to resolve status, production, delivery and billing inquires. Overseeing support of customers encountering problems using the company’s products. Ensure revenue targets are successfully achieved by on-time delivery and completion of customer deliveries per contractual terms and conditions. Plan and direct all aspects of the organization’s customer service policies, objectives and initiatives. Responsible for the overall satisfaction of customers. Manages the departmental function within the organization. Develops major goals to support functional objectives. Approves policies developed with various sub-functions and departments.
Apply here: https://www.linkedin.com/jobs/view/2428843813/
Role: Director of Customer Experience
Location: Atlanta Metropolitan Area, US
Organization: Resigility LLC
As a Director of Customer Experience, you will create and execute CX strategies and transformation plans for clients that include pilots, education, communication, training, engagement, approach on ways of working, customer journey mapping, voice of the customer (VOC) and metrics. Develop and communicate a CX practice strategy across the Resigility organization, ensuring understanding and buy-in. Provide consultative support to senior-level clients by delivering strategic and operational recommendations based on the integration of research, consulting approaches and firsthand experience to enable decision making. Participate in staffing actions and decisions, including recruitment and performance evaluation, as well as hiring, supervising, and training new hires.
Apply here: https://www.linkedin.com/jobs/view/2414877475/
Role: Senior Customer Success Executive
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Executive, you will partner with customers to define desired business outcomes, focusing on maximizing value realization across the VMware portfolio. Develop joint Success Plan with the customer and align with Success pathway for the customer to realize outcomes and activate capabilities delivered. Establish an ongoing cadence for account meetings with the customer and orchestrate internal resources to progress toward achieving key milestones. Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware. Identify opportunities to optimize customer’s use of solutions and remove any known inefficiencies in the deployment of VMware solutions. Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware.
Apply here: https://careers.vmware.com/main/jobs/R2015852?lang=en-us&source=LIPJ
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will deliver Finastra’s success strategy in line with the defined success framework & regional coverage model. Build and maintain strong internal networks across the Sales, Support, Services and Product organizations, partnering with these teams to deliver the best possible solution(s) & service(s) to the customers. Maximize the value of Finastra solutions for the customer and provide a vital internal feedback loop by engaging and coordinating relevant Finastra functions to drive improvements and share success stories. Actively manage accounts to identify risks proactively. Orchestrate resolution process for escalations, working with & mediating internal teams to track, manage and resolve these in a timely and professional manner. Communicate process/ tools/ systems improvement opportunities to the Customer Success Operations team.
Apply here: https://dh.wd3.myworkdayjobs.com/en-US/DHC/job/London—Paddington/Customer-Success-Manager_REQ0121_0018333
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Madison Logic
As a Customer Success Manager, you will establish a trusted strategic advisor relationship with assigned clients and drive the continued value of the products and services. Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction. Work with clients to establish critical goals and other key performance indicators (KPI’s). Work to identify growth opportunities and develop up-sell opportunities. Partner with various internal stakeholders to advocate customer needs. Manage client reporting that provides value to your assigned clients. Resolve customer issues. Analyze and effectively communicate results and insights internally and externally. Manage projects/initiatives from concept to launch.
Apply here: https://www.linkedin.com/jobs/view/2405629146/
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