Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 08 – Customer Success Jobs
Role: Director, Customer Experience
Location: Irving, TX, US
Organization: Pinnacle Propane, LLC
As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Create strategies, specifies objectives, and develop budgets, policies, procedures to support this functional infrastructure. Strategically optimize both, the customer journey, and the customer experience, to increase customer loyalty and satisfaction, while decreasing returns and churn. Bring Pinnacle from focusing on transactional customer service to embracing the complete customer journey. Overall experience across these interactions and channels, ‘the customer experience’, becomes one of Pinnacle’s competitive differentiators in the industry. Works closely with the digital marketing manager and VP of Operations.
Apply here: https://www.linkup.com/details/0d5052433e76711fdc1a42d7d61e095e
Role: Customer Success Manager
Location: New York City Metropolitan Area, US
As a Customer Success Manager, you will serve as a client contact, escalating issues, and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Namogoo solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Apply here: https://www.namogoo.com/careers/co/customer-success/6C.A1A/customer-success-manager/all/
Role: Customer Success Manager
Location: England, United Kingdom
As a Customer Success Manager, you will provide onboarding support to customers. Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders towards launch. Understand customer outcomes by communicating with customers, analyzing health metrics and gathering other feedback. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Work directly with customers to research, troubleshoot, and resolve integration issues in a timely manner. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
Apply here: https://www.linkedin.com/jobs/view/2438160621/
Role: Customer Success Manager (EMEA)
Location: London Area, United Kingdom
Organization: The Economist Intelligence Unit (The EIU)
As a Customer Success Manager, you will train existing EIU clients on aspects of the new EIU Intelligence Platform. Provide technical and product support to a variety of client personas. Engage in strategic client relationships to ensure successful migration onto the new Platform. Identify risks to accounts based on migration efforts. Meet with existing strategic accounts across the region, maintaining relationships to ensure clients understand how to access previously used content on the new platform. Escalate customer complaints to the relevant team. Completely understand the navigation of the current EIU platform, and how to translate navigation onto the new site. Coordinate delivery of monthly usage statistics for existing clients. Use Economist Group CRM to track interaction with clients.
Apply here: https://www.linkedin.com/jobs/view/2405736077/
Role: Customer Success Representative
Location: Melbourne, Victoria, Australia
As a Customer Success Representative, you will drive customer retention and growth by understanding the customer’s business needs and helping them succeed throughout the whole Customer lifecycle. Identifying cross-selling and upselling opportunities within the defined segment, qualifying leads and passing to sales partners as appropriate. Plan and maintain initiatives to identify and qualify a pipeline of leads within the defined segment, and defined product lines. Offering tailored suggestions to improve customer experience, including referrals for customer training and support. Deliver a smooth and efficient customer experience from onboarding, training and on-going support. Achieving and exceeding KPIs such as retention rate targets, lead generation quotas, reduction of YOY cancellation rates, and overall portfolio growth.
Apply here: https://www.jobs.programmed.com.au/sales-jobs/customer-success-representative/3193196
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