Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 09 – Customer Success Jobs
Role: Vice President, Customer Success
Location: Boston, MA, US
As a Vice President of Customer Success, you will map the customer journey beginning with implementation. Define the segmentation of the customer base and varying strategies for each segment. Create a Customer Advisory Council to influence the business’s strategic direction and longer-term product roadmap. Create a company-wide culture of Customer Success with a deep sense of gratitude towards the customers. Heavily influence the product roadmap with Product Management through the advocacy of customer needs. Align with Sales on up-sell opportunities, staying coordinated in customer interactions. Work with Finance to ensure accurate reporting of success metrics. Create a company-wide customer feedback loop.
Apply here: https://www.linkedin.com/jobs/view/2452693452/
Role: Director, Customer Success
Location: Southfield, MI, US
As a Director of Customer Success, you will drive annual client retainer negotiations, grow client bookings and reduce churn risk of key clients – create strong client advocates. Develop and deliver client proposals, presentations and negotiate SOW terms. Align team resources to client-side organization to ensure excellent relationship and work product. Lead internal and external meetings – taking a proactive approach to remain highly engaged with clients. Partner with Solution Architect team, Product team & Delivery team to ensure strong customer feedback loop. Develop and maintain annual account plans and present them to Senior Leadership Team. Manage team performance and engagement through established KPIs.
Apply here: https://www.linkedin.com/jobs/view/2452713923/
Role: Enterprise Customer Success Manager
Location: London, England, United Kingdom
Organization: ScreenCloud – Digital Signage
As an Enterprise Customer Success Manager, you will build strong, trusting relationships, based on regular communication with the customer segment e.g. conducting QBRs. Onboard and training new clients on the platform, as well as negotiating and delivering renewals. Develop new opportunities for other Pro Services colleagues and handover – e.g. bespoke application development, or bespoke training. Work closely with sales, marketing, and support colleagues to deliver first-class service and long-term customer success. Understand customer needs, and delivering product value. Be an internal customer advocate to inform the product roadmap and issue resolution processes. Delivery of handovers from Sales for new customers, to help onboard them and introduce them to the communication processes.
Apply here: https://www.linkedin.com/jobs/view/2438704314/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will throughout the customer lifecycle advocate customers’ needs, understand customers’ business challenges and industry trends consulting on how Vendavo can help them achieve their objectives. Cultivate relationship to drive adoption, ensure retention and increase overall customer satisfaction. Ensure onboarding and solution adoption for a new customer. Encourage customer participation in Vendavo events such as Commercial Excellence Month. Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.). Maintain service request oversight to ensure successful delivery. Champion customer needs relative to feature enhancements. Support Sales when upsell opportunities are identified.
Apply here: https://www.linkedin.com/jobs/view/2435792175/
Role: Customer Success Specialist – Enterprise
Location: Richmond, Victoria, Australia
As a Customer Success Specialist, you will understand your customers’ enterprise environment and MYOB activity and advise on solutions that align to their needs and strategic goals, driving deeper product engagement, usage and overall happiness. Proactively spot issues that could affect customer happiness or retention and work with customers and cross-functionally to remove roadblocks. Develop an understanding of typical business challenges faced by customers and common objectives to build scalable solutions that drive product engagement and business value for the customers. Support a team environment through knowledge sharing, maintaining a winning attitude and embracing continuous improvement.
Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2829?c=myob
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